DIY Social Impact Reporting Notes and Workshop Discussions

Why Do Social Impact Reporting?

Proof To inform others on what you do Attract Funding Something to easily point to Community benefit clause To show what you do in a practical way Reminding yourselves why you do what you do To Identify gaps in your service Improve services Review time and resources cost Use as a tool for funding - big corps will be good at it Feedback from other stakeholders Proof of savings - to Local Authorities for example Social enterprise opportunistic To find clearer Output and outcomes

Kirkgate Centre luncheon club - Example Report Process

First we discussed the desired outcomes that the club would have.

Desired Outcomes

Reduce Social Isolation Mobility Improved metal health / depression mental agility Improved confidence Access to other services Signposting to other services Reduced stress on carers Savings on other services Increased independence

Then we chose 2 examples of the desired outcomes, reduced social isolation & improved knowledge of nutrition and discussed ways to find out information that would help us to report on them.

1. Reduce Social Isolation indicators What’s the main reason for coming? How often do you get out of the house? Have you made / come with friends?

A feedback box Do you keep in touch outside of the lunch clubs? Are users happy with the service?

2. Improved knowledge of nutrition indicators Who cooks your food for the rest of the week? How often do you cook from scratch? Consider one to one questioning More in depth sessions Review what food is available and where Discuss varied diets What makes a healthy meal - food quiz Maybe ask questions to other stakeholders e.g. social worker or councils

We also discussed what to do with the information you find out

Read It Collate, share , evaluate Change the way you do things Use quotes for marketing Add it to reports Use it to inform services and development

We split in to 2 groups and discussed some example report processes.

Healthy living session - Example Report Process 1

What do you record What do you report What do you do as a result Outputs rather than outcomes Case studies Encourage people to move on

User involvement group One-to-one interviews Adapt and improve the service

Questionnaire - what do you get out of this? Smoking is easy to report on outcomes Maybe offer new services

Who stopped smoking monitor competence

change perception

Link with GPs

What works wellOutputs easy

What needs more work

Outcomes processing - Some are harder to measure

Better scheduled time to work on reporting Learn from Mistakes

Develop an easy practical way to do it Working with health outcomes More working with the decision makers

Getting your questions right

Training

Catching up time

Healthy living session - Example Report Process 2

What do you record What do you report What do you do as a resultImproved Confidence, wellbeing, health knowledge and long term behaviour Report on added value

Stop or change things that aren’t producing results

Numbers - throughout a project, jobs/tasks undertaken, number of classes Required reports (for funders etc)

Keep doing /improving things that are working well

Anecdotal video etc / case studies also ask the group leader to record impact and change

Verbal reporting (marketing shows what you do to more people)

Change / improve recording and recording techniques

Staff impressions Good practice Apply for more funding?

Information sharing with stake holders

Internal reports

What works wellNo space for giving time for allocating per participant Nurturing and learning

What needs more workUnderstanding of why this needs to be done by all staff Greater consistency needed i Increased flexibility responsibility

The use of freelance tutors