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Delivering a Personalized Employee Health and Well-being Experience
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Accolade and Limeade partnership: a unique approach
High stakes of your health and well-being programs
The missing link: a personalized experience for employees
Five ways to deliver a personalized employee experience
Benefits of personalization
Q&A
Today’s agenda
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Umair KhanVice President, Product Management
Leading the development of new technology tools to help families more quickly and easily manage their health and tap into healthcare benefits and services.
Today’s speakers
Lee RossiniVice President, Product and Marketing
Guiding all product and go-to-market innovation for Limeade to drive more engaged employees and better business results.
Solving an urgent need togetherThe perfect union to solve for whole person well-being through a personalized experience that drives:
• Higher utilization of benefits
• Optimal care decisions
• Greater employee satisfaction
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Accolade is seamlessly integrated into Limeade
Single sign-on for Accolade and Limeade
Personalized approach and recommendations from Accolade health assistant
We are currently in the midst of a health crisis…
of employees feel their company does not care about their well-being.Global Wellness Institute, 2016
63%annual cost per employee due to productivity losses from absenteeism.CDC Foundation: Worker Illness and Injury Costs, 2015
$1,685
$250 billionper year is the economic impact of heavy drinking in the U.S.Surgeon General 2016 Annual Report
of U.S. adults are obese, and obesity in adults has risen every single year since 2001.CDC/NCHS, national health and nutrition examination
~40%
…and traditional approachesare not working.
Employee engagement with healthcare & wellness programs isn’t increasing
of employees don’t understand their benefits.Harris Poll, Accolade, 2016
50%?
of employees lack knowledge of their care options.Harris Poll, Accolade, 2016
32%
of employer-sponsored health programs are unused because they’re irrelevant, confusing, or time-consuming.Harris Poll, Accolade, 2016
43%
of employers that use incentives to promote health programs are re-evaluating their approach.NBGH, Topics, Incentives 2017
90%
Health and wellness programs can change the game
Healthier, more engaged employees drive: When employees feel their employer cares about their well-being, they are
38%more engaged at work
more Productivity*
21%
less absenteeism*
37%more Profitability*
22%
greater revenue growth over 3 years*
2.3x
*Gallup, How Employee Engagement Drives Growth, 2013
Limeade and Quantum Workplace Study, 2015
An integrated, personalized
experience for employees
The missing link
Before personalization
One size fits all
Lack of choice
Condition-focused
Difficult to find and access
Hard to understand
Unrelated to company culture
No capacity to learn
Disconnected
After personalizationRight information, right time, right place, right technology
Flexible, adaptable
Whole-person health and well-being
Simple to find and use
Relevant and clear
Tied to company values and culture
Intelligent and always learning
Fully integrated, seamless
5 Ways to Deliver a Personalized Employee Health and Well-being Experience
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of employees do not trust their health plan.
Pepper & Rogers, Measuring the Value of Trust in Healthcare, 2012
38%of employees don’t trust their employers at all.
25%
Without trust, employees are more likely to be disengaged from their work and leave their job.
Trust is critical to fostering an emotional connection to work.
Trust1
APA 2014 Work and Well-Being Survey
30%
Whole-person support2
The current healthcare delivery model focuses on the condition and not the whole person and is missing critical elements of the consumer’s story.
of employees say emotions, finances, and other responsibilities negatively impact their healthcare decisions
Flexibility and choice3
Accommodate everyone and
incorporate options that cater to
their health and well-being needs.
Meeting people where they are4
Complete data profile5
Data drives intelligence and intelligent workflow.
Tailor communications, recommendations, suggestions, offers and actions to individuals and populations.
With more data, the system gets smarter about people and their needs every day.
Complete data profile5
Meeting people where they are4
Flexibility and choice3
Whole person support2
Trust1
Benefits of Personalization
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Benefits of an integrated, personalized experience
Individualized feedback
Greater attention
Perceived more positively
Better HR program adoption
Trust and influence
2-10x increase of the use of health/well-being solutions
Better together
End-to-end Engagement
Solution
Ultimate personalized healthcare, benefits and well-being experience
Improve employee outcomes with deep synchronization between technology and on-demand healthcare concierge
Drive higher resource utilization with cross-platform recommendations
Personalized well-being experience
Flexible incentives and rewards
Technology platform:connected, simplified, intelligent
Whole person, whole population
Technology platform: whole-person well-being
Personalized healthcare and benefits experience
Are you ready for change?
