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Consumer Participation at ReGen (APSAD Conference 2013)

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ReGina Brindle's presentation on the range of initiatives ReGen is undertaking to strengthen our Consumer Participation systems.

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Page 1: Consumer Participation at ReGen (APSAD Conference 2013)
Page 2: Consumer Participation at ReGen (APSAD Conference 2013)

UnitingCare ReGen is the leading alcohol and other drug (AOD) treatment and education agency of UnitingCare Victoria and Tasmania. ReGen is a not-for-profit agency, which has over 40 years experience delivering a comprehensive range of AOD services to the community.

Page 3: Consumer Participation at ReGen (APSAD Conference 2013)

Our purpose is to promote health & reduce alcohol & other drug related harm.

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ReSpect

Facilitating Consumer Participation@UnitingCareReGen

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The Position of Consumer Participation Facilitator

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Consumer Participation Leadership Group

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Getting things sorted

Networking in and outside of ReGen

Getting to know ReGen services

Understanding Communication Systems

Using Communication Systems

Page 8: Consumer Participation at ReGen (APSAD Conference 2013)

Audit completed and organisation assessed in accordance to a rating scale

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CommunicatingConsumer Participation

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A monthly update

Page 12: Consumer Participation at ReGen (APSAD Conference 2013)

Consumer Participation in Social Media

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Consumer Participation and Social Media

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Consumer Experience ofFeedback:

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Barriers

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Projects

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International Overdose Awareness Day

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Consumer Involvement in Frontline Staff Training

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Waiting Room Area

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Participation in the Development of the Strategic Plan

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Checking Consumer experience of screeners and registration

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Recruitment Process for Consumer Workers

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Consumer Training

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Consumer workers and Systems

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Staff Training Needs Analysis

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Where to from here?