Consumer Participation@ReGen:Transforming an organisation

@regenuchttp://www.facebook.com/ReGenUC

Jo: Consumer Consultant

Regina: Consumer Participation Facilitator

Organisational Commitment to Consumer Participation Practice

How and Why?

Rationale• Human Rights• Democratic Practice• Improving treatment

outcomes• Organisational &

strategic drivers

Capacity Building that works bottom up, top down

Inclusive not exclusive

What’s it all about?

‘… Involving the community in decision making about their own health, as well as the planning and management of health services is integral to effective health promotion and illness prevention…’

Australian Commonwealth Department of Human Services and Health 1994 cited in AIVL 2008

Simple but complex

Communication of Consumer Participation Activities

ReGen Consumer DataBase

ReGen Consumer Participation Training

People who use services can undertake consumer participation activities.

Or they can be recruited as a Consumer Consultant

Take part in the Consumer Consultant Meeting Group

Current Consumer Participation Practices and Systems

Facilitation of trainingConsumer Consultant Participation in Consumer Participation Leadership GroupConsumer Consultant participation in Harm Reduction Smoking Care Working GroupYoung people who have used ReGen services participating in Youth Catalyst Steering GroupConsumer Consultants and people who have completed consumer participation training presenting as part of ReGen Catalyst programs Consumer Consultants presenting at All of Staff Meetings.Presentations at key events like Marking of International Women’s Day. Administration of surveys, Client Satisfaction Survey and Welcoming Survey.

Consumer Participation Coordination and Facilitation

Consumers and Consumer Consultant

Meeting Group

Staff

CP Leadership Group

Clinical Governance

Policy and Procedure

Consumer Participation PolicyConsumer Code of ConductConsumer Recruitment ProcedureConsumer Payment Form Terms of Reference for Consumer Consultant MeetingComplaints procedureClient Charter of Rights and Responsibilities

Media PolicyStaff Orientation PolicyManager’s Position Descriptions Strategic Plan

Consumer Consultant Space

An office area for Consumer Consultants, Consumers undertaking Consumer Participation and the Peer Leads facilitating the group.

Now and Into the future…

At Regen Consumer Participation is still developing

Position Paper

Advocacy in ActionConsumer Participation Position Paper & Supporting Evidence

http://bit.ly/YWJTQf

www.regen.org.au/advocacy

Key ResourcesAIVL - Treatment Service Users Project Phases 1 and 2http://bit.ly/ZANfKe APSU – Straight from the source: A practical guide to consumer participation in the Victorian AOD sectorhttp://bit.ly/YNvQ1I Organisational Self-Assessment andPlanning Tool for Consumer andCommunity Participation http://www.healthissuescentre.org.au/images/uploads/resources/Organisational-Self-Assessment-Tool.pdf