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Slides from a webinar held on 13 August 2014 featuring international membership expert Nikki Walker from MCI group to speak about new ways of approaching and thinking about membership and innovative tactics to address changes in people’s attitudes towards joining clubs and associations. This is the first of five sessions in the “Membership Matters” webinar series. View a recording at https://vimeo.com/103365589
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Membership: It’s Now or NeverMembership DevelopmentModerator - Jennifer DetersPresenters – Nikki Walker & RID Mary Beth Growney Selene13 August 2014
Membership: It’s Now or Never | 2
Meet our Moderator
Jennifer DetersManagerMembership Research and SurveyRotary International
Jennifer Deters
Membership: It’s Now or Never | 3
Welcome to the webinar
• Welcome to the first webinar in the Membership Matters! webinar series
• 5 part series dedicated to discussing the fundamentals of Rotary club membership
• Each webinar will focus on steps you can take in your club to improve and grow members’ experience with Rotary
Membership: It’s Now or Never | 4
Let’s Get Started
Membership: It’s Now or Never | 5
What We Will Review Today:
• Where does Rotary’s membership stand?
• What are the global trends and challenges for membership organizations?
• What is Rotary doing to help grow and strengthen club membership?
Membership: It’s Now or Never | 6
Why Membership Matters
Most donors are membersDeclining membership = fewer donors
Fewer donors = Bigger contributions required to avoid funding shortfalls
Unfunded or poorlyfunded programs and projects = Reduced public image
Low(er) public image = Reduced interest in joining,and declining membership
Membership
Public Image
Foundation Giving and Programs
Membership: It’s Now or Never | 7
Where is Rotary Growing/Decreasing Around the Globe
1.207 million30 June 2014
Membership: It’s Now or Never | 8
Rotary Fact
Age 29 & Younger
1%
Age 30-39 9%
Age 40-4920%
Age 50-5927%
Age 60-6925% Age 70 & Older
18%
Worldwide Age
Detailed Breakdown of Age Demographics
Membership: It’s Now or Never | 9
Rotary Fact70% of Rotarians worldwide are over the age
of 50!
Age 29 & Younger
1%
Age 30-399%
Age 40-4920%
Age 50-5927%
Age 60-6925% Age 70 & Older
18%
Worldwide Age
Membership: It’s Now or Never | 10
Perceptions about Rotary from non-members
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Meet our panelist
Panelist: Nikki Walker• Multi-lingual/multi-cultural• Continues to live and work
internationally• Over 20 years experience in
international marketing, PR, and communications
• Assists U.S. based groups take their brands global and penetrate new markets
Global Vice PresidentAssociation Management &
ConsultingMCI Group
Reinventing Membership: The New Dynamics
Rotary International
August 13, 2014
13
There is nothing more certain about the future
than the fact that it is
not entrenched in the past
14
What’s changing
?
MY everything
Mass customization
Customer-centric focus
WIIFM
ROI
Instant and multi-channel
communications
Word of mouth influence
Merging of on- and off-line
Demographic expectations
Globalization
17
?
One Size DOES NOT Fit All
The rules of ENGAGEMENT must change
18
Members, Customers or Community?
19
Who are your target segments?
Students, young/old professionals, women/men?
What parts of the world are you targeting?
Each segment long term strategy /short term business plan
20
Developed Mature
EconomiesUSA
Western Europe
Australia/NZ
Japan
Canada
Emerging Markets
High Growth Economies
Asia
Middle East
South America
Developing Economies
Low Income Little
InfrastructureAfrica
Products, programs and membership offerings match market needs, at a suitable pricing point (eg World Bank Index)
≠ a one size fits all approach
.
-Traditional membership offer-Print publications -Annual convention
-Certification-Training & live CPD - -Regional/national conferences-Modified membership offerings
-Capacity building -Humanitarian programs- Certification-Digital membership
Our Research
Understanding the trends, challenges,
opportunities affecting associations
Global Customers are more satisfied than Members
23
Products and programs drive tangible value
Know their needs, understand how they rate value
Local relevance, application and
accessibility are key to value
More will increase their value and your revenues
10 ConsumerTrends
10 AssociationTrends
Enhance/adapt current management structures and programs to better answer new expectations
Generate more interactive ways to communicate and engage with target audiences
Redefine the unique value proposition according to members and stakeholders
European associations’ priorities
27
There is nothing more certain about the future
than the fact that it is
not entrenched in the past
ACTION is needed
28
Do you know / understand their needs?
Is your value proposition relevant in today’s world?
RELEVANCE
REINVENT
REDEFINE
The 3 Rs
30
“Action is the foundational key to all success”
Pablo Picasso
“In any moment of decision, the best thing you can do is the right thing. The worst thing
you can do is nothing.” Theodore Roosevelt
“The future is always beginning now.”
Mark Strand
Nikki WalkerGlobal Vice President
Association Management & Consulting
www.mci-group.com/associationswww.growglobally.org
Membership: It’s Now or Never | 32
Thank You Nikki!
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Third Party Industry Research
• The most effective marketing channel for individual memberships is word-of-mouth
Just Ask!
• The #1 reason people drop membership is lack of engagement with the organization
Membership: It’s Now or Never | 34
Top 3 Challenges for Membership Organizations
1) Difficulty in communicating the value of benefits
2) Difficulty attracting and/or maintaining younger members
3) Economy/cost of membership
From 2014 Membership Marketing Benchmarking Report – Marketing General Inc.
Membership: It’s Now or Never | 35
What Can We Do?
Membership: It’s Now or Never | 36
Meet our Panelist
RI Director Mary Beth Growney Selene
• Joined Rotary in 1987 as a young professional
• District Governor 2000-2001
• Regional Rotary Foundation Coordinator 2006-2009
• Rotary Coordinator 2010-2013
• Board of Directors 2013-2015Rotary Club of Madison West Towne-MiddletonDistrict 6250Club Website: http://www.mwt-mrotaryclub.org/
Membership: It’s Now or Never | 37
How is Rotary Supporting Your Membership Goals?
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What If?
• Your goal of 1.28 million members by 2015
• Current membership is 1.207 million members
• Only 2.3 New Members Per Club
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One Size Does Not Fit All
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What’s In It For Me?
• Find the Regional Membership Plans at www.rotary.org/membershipplans
• Strategies have been incorporated to allow you to be creative and innovative
• Review the tactics identified for strengthening membership in your region
• Develop plans in your club to support these strategies
Membership: It’s Now or Never | 41
Rotary Membership Committee is Focused on You!
Created the Membership Committee to aid in the development of resources and tactics to grow membership
Your feedback is critical
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How is Rotary Supporting Membership?
•Developing Pilot programs to test new membership models
•Conducting research to learn what younger professionals want and receive from Rotary
•Updating resources and materials to help club presidents and club leaders prepare their club for the future
•Rotary Club Central
Membership: It’s Now or Never | 43
How Can You Change Rotary to Support Membership?
Membership: It’s Now or Never | 44
Thank You Mary Beth!
Membership: It’s Now or Never | 46
Membership Best Practices Discussion Group
Membership: It’s Now or Never | 47
Upcoming Webinars in the Membership Matters! series
Perception vs. Reality: Club Evaluation and Visioning - 8, October 2014
Simple Steps to Innovate Your Club - 4, February 2015
Membership Engagement: The Key to Retention - 25, March 2015
How to Recruit New Members and Strengthen Your Club - 6, May 2015
Webinars - www.rotary.org/webinars
Membership: It’s Now or Never | 48
Thank you!
Register for upcoming webinars and access recordings of past webinars at www.rotary.org/webinars