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EVANSTONILLINOISAGCCP 2016Social Media, Messaging & Bots – What’s Next?

Luke StoweDigital Services Manager

May 12, 2016

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WHAT WE’LL COVER

• Current social media landscape• Messaging apps & SMS• Bots – what are they & some examples• Build your own bot!• Q&A

Housekeeping: Conversation is welcomed. Try to tie back to 311, contact center, customer service. Not Facebook 101. Contact me for training advice.

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AGCCP FAMILY

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POTUS TALKING EVANSTON

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CHATTANOOGA 2017

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SOCIAL MEDIA PLATFORM GROW

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FACEBOOK MESSENGER

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FACEBOOK MESSAGING SETTINGS

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FACEBOOK MESSENGER CODE

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FACEBOOK LIVE

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TWITTER

• Still the best customer service platform• #1 news app in Apple store• Important for media outlets & journalists•Works best in conjunction with social media

management tools like HootSuite, Sprout Social, Buffer, etc.• Twitter Flight School (

https://twitterflightschool.com)

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PERISCOPE

• Live video streaming app • Integrates with Twitter• Now supports more than 24 hour archiving• Periscope hit 200 million broadcasts on its 1st

birthday (and 1 million hours of live streams every single day)

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LINKEDIN SHOWCASE PAGES

https://business.linkedin.com/marketing-solutions/company-pages/showcase-pages

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INSTAGRAM

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PINTEREST

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YOUTUBE

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SNAPCHAT

• Snapchat announces users are watching 10 billion videos a day on the app, up from 8 billion in February. • They also stated that more than 1/3 of

Snapchat’s daily users create Stories (collections of photos and videos from the last 24 hours).• Terrific platform for under 35 crowd, but will

continue to “age up”

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#SOCIALGOV STARS

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WHATSAPP

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KIK, LINE, VIBER, WECHAT

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AMAZON ECHO - ALEXA

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CONTACTING EVANSTON 311

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AFTERHOURS MESSAGE

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SNOW BOT

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FUNDRAISING BOT

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RESTAURANT INSPECTION BOT

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SLACK

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CNN, FB MESSENGER & NEWS BOT

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VIV (SIRI 2.0) VIDEO

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BOTS!