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yasser-ibrahim
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History
• Founded in 1991 in Newark, DE USA
• Partnership formed October 27, 2008
• John Carter – Founder
• John Eucalitto – President
• William Chemero – Executive VP
• Richard Tarascio – VP of Operations
Growth
• Franchising commences March 2009
• 21 Employees based in Cheshire, CT
• 91 US locations open
• 250 + under contract
• Contract with US Navy Exchange
• Ventura, CA
• Newport, RI
• Groton, CT Submarine Base
Growth
• 1st International Master Franchise Agreement Signed (May 2013)
– Topaz MENA (under construction in Saudi Arabia)
• 2nd International Master Franchise Agreement (September 2013)
– Argentina S.A. (under construction in Buenos Aires)
• 3 Area developers in MENA ( Eastern KSA, Kuwait, Sudan )
– Additional LOI’s out in multiple countries
Qatar, United Arab Emirates , Morocco ,
Mexico, Alberta, Canada, Ontario, Canada
• Franchise Development
• Real Estate Selection
• Construction
• Procurement
• Pre-Opening Training
• Ongoing Operational Support
• Marketing
International Support
• Registrations/Legal Compliance
• Trademarks
• Local Registrations
• Marketing for Prospects
• Brokers
• Franconnect
• System for documentation and support
• Area Developer vs Master Franchisee
• Approach for Development by Country
International - Franchise Development
International Construction Department • Interior Design Standards/Prototype
Design
• Review Construction Drawings
• Equipment Manual/Specifications
• Signage – Exterior Design
• Construction Material Specifications
• Ensure Completion is to Specifications
International Real Estate Department
• Assist with Broker Selection
• Review Demographics
• Site Selection Approval
• Lease Negotiation
• Lease Administration within Franconnect
International Procurement Department • Product Specification Manual
• Distribution Administration
• Secure Distribution
• Monitor Pricing
• Quarterly review of Purchases by
Distributor
• Approve Alternative Products
• As needed by local influence
International Training & Support
• Initial IST/Wayback U • 25 Day Program (10-5-10)
• Quality Assurance Reports (QAR’s) • Ensure Quarterly completion
• Review compliance issues/follow-up with Franchisee
• Translate manuals as needed • Training video’s
• OLO/Micros integration
• Weekly Calls/Webinar with Franchisee
• Weekly P&L Review
International Marketing
• Ensure Brand Identity and Positioning
• Creative Design • Review translated media
• Local Website Management
• Social Media • Set standards
• Review sites
• LRM Manuals
• Annual review of Marketing Plans and Budgets
• Assist Franchisees with securing Advertising Agency
Wayback Competition •Cost of Entry
•$250,000 US •Smaller Footprint
•1600 square feet •700 sf with Food Court
•Lower operating expenses •rent •utilities •insurance
•Fewer Employees
• Cost of Entry
• $500,000 US
• Larger Footprint
• 2000 square feet +
• Higher operating
expenses
• rent
• Utilities
• insurance
• More Employees
How do we compare?