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Digital Disruption Driving ActionPresentation for the IPAA Public Sector Week
Charlie Littlefair – General Manager, Asset Creation
24 June 2015
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• Aqueducts• Steam Driven Water Pumps (1712)
Technology Disruption
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• MMBW Spotswood Steam Pumping Station (1897-1947)• Electric (1918-1938) – efficiency
• Industrial Age to Digital Age
Technology Disruption
About South East Water
1.5 million customers3,640 square kilometres
South East Water is one of three retail water corporations that provide water services for Melbourne
$3.4 billion infrastructure
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• 23,000 kilometres of pipeline• 255 sewage pump stations• 80 water pump stations• 8 local treatment plants
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• Overall customer satisfaction is relatively high…• However, 60% of customers consider us a stranger or an acquaintance and most
customers aren’t looking for a stronger relationship
• What our customers want:• Turn on a tap and receive good quality and safe drinking water• Flush and forget • They want value for money• When something goes wrong – they want it fixed and quickly
• Our customers are engaged with waterway health• The outcomes of what we do!!
• Remote management and technology solutions are critical
Our Customer Insights
Expanding Customer Channels
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Increasing Customer Value
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PC
Focus on customer experience – mobile first design
TabletSmartphone
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Focus on customer experience – e-bill example
‘I … was initially concerned when there was no bill attached to the email. Then I found the download bill option! This is PERFECT!!!!! See all the relevant information on the email. If you want a copy of the bill, just click and there it is - no log in and then 20 clicks to get the bill…..
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10<EDIT> click Insert menu then Header & Footer
• Developed mobile field computing for maintenance• Started in late 1990s• Latest version is “Montage”
A Taste of our Digital Technologies
CCTV Inspections WINCANCCTV Inspections SARPMontage Inspections
•Manhole Fault Inspections•Sewer Vent Inspections •Sewer Creek Crossing Inspections •Sewer ERS Inspections •SIME Condition Assessment •Sewer PCB CCTV Inspection •Water Council Hydrant Inspection •Water Distribution Hydrant Inspection •Water Distribution Valve Inspection •Water Hydrant Insp•Water Valve Insp•Sewer Siphon Cleaning•Sewer Pipe Cleaning•Sewer Gascheck Clean•Wet Well Clean
11<EDIT FOOTER> Go to ‘Insert’ menu, select ‘Header & Footer’
Inspections Map - Integration of Inspections and maintenance
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SEWMap, GTViewer, AssetWebMap
GTViewer; Montage works display, Vehicle tracking, Developer enquiries, Customer data for shutoff impacts, links to documents, area impact queries.
Hydrant Fill Tracking
Peninsula ECO
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Enabling technology – OneBox• South East Water developed the control and monitoring system• Controls pumping levels with a pressure level sensor• Manages the capacity of the sewer network• It is the brains behind the pump (a world first)• Enabled us to design smaller reticulation and transfer pipe sizes to save
nearly $150M against original plan of $500M
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• Real time analysis to support real time decision making• Cost of data communication, sensors, batteries and PLCs• Big Data• We collect ~ 100,000 real-time data points – This will grow to over
6,000,000 in the next 5 years• Culture of water industry• Industrial age solutions are fail-safe• Perception of poor reliability of digital control and communications
Challenges
Traditional Daily PeaksConventional Pressure Sewers
OneBox – Peak Shifting Algorithms
• Traditional SCADA monitoring site would be $30k+
• Equivalent NuRON site is $3k-$5k
New low-powered, cost effective monitoring
21<EDIT FOOTER> Go to ‘Insert’ menu, select ‘Header & Footer’
Property Connect
GIS works behind the scenes
As a property is selected GIS performs db queries and on-the-fly spatial queries
57 items calculated and used by the process to provide information and ‘control’ customer options going forward
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JobSite
<EDIT FOOTER> Go to ‘Insert’ menu, select ‘Header & Footer’
GIS WebMap portal
Publishes all SEW projects and works along with data
Integrates with other business systems
23<EDIT FOOTER> Go to ‘Insert’ menu, select ‘Header & Footer’
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iField – 3D View
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Water Treatment Plant Information System
26<EDIT FOOTER> Go to ‘Insert’ menu, select ‘Header & Footer’
WRP-IS
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Questions
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