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Overview of how Facebook Pages and Twitter can be used by University Support Services to connect with students.
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Using Facebook & Twitter to connect with students
Guidance for University Support Services
What is Facebook?
• A free online social networking service
• Users register, create a personal profile and add other users as friends
• Friends share messages, photos, videos and web links
• Users can also join common-interest groups
• …and create pages to promote a local business, an organisation, a product, artist or cause
• Users connect to pages and receive notifications of new posts through ‘liking’ them
• See ‘The Beginner’s Guide to Facebook’ from Mashable.com
What is Twitter?
• A free online social networking service. See Twitter in Plain English
• Users register, create a short personal bio/ profile and follow like-minded users
• ‘Tweets’ are shared updates which are only 140 characters in length
• They can include links to webpages and pictures
• …and can be great for getting breaking news, sharing tips, solving problems and discussing issues
• See ‘The Twitter Guide Book’ by Mashable.com
Plymouth University Guidelines
• Social Media Strategy and Guidelines (University log-in required)
• Advice on using Social Networks (University log-in required)
– Facebook Pages for Educators
– Twitter Basics Glossary
– Twitter Guidance
for help and support email
