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How to pull off some usability testing Presented at eduWEB Conference 2009
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Budget Usability Testing
Chas GrundyUniversity of Notre Dame
orMore Testing, Fewer Excuses
eduWeb 2009
Why bother testing?
Testing helps you discover problems
before they can publicly humiliate you.
Why bother testing?
Why bother testing?
Why bother testing?
If it's a pain to do, you probably won't do it.
The Rules
1. Little or no money (< $50)2. Little or no time (< 2 hours)3. Little or no expertise (could start
today)
Screw the scientific method
Learning Something is Better Than Learning Nothing
Learning
• What do you want to learn?• How can you learn it?• Who can you learn it from?• When to test?
Test early, test often
Review Website
Content Planning
Writing and
Editing
Content into
Website
Testing Launch Website
Design Mockups
Build Templates
Test
Test
TestTest TestTest
You can test anything
• Paper Prototypes• Wireframes• Mockups• Pages• Live sites• Competitors’ websites
Designing Your Tests
• Get task-oriented• Don’t give away the answer• There are no right and wrong
answers• Let the user do the talking• Don’t ask open-ended questions
People will create opinions if you ask for them.
What users say isn't what they do.
I hate scrolling.I would never click there.Nobody would do that.
Objection: Speculation!
Everything you do could be wrong.
It's not good enough just to learn, you have to take action
• Analysis – reviewing the results• Fix the obvious• Do a special test for the hard stuff• Re-test to make sure you got it right
Design once, increment forever
Test early, test often
At the end of the project is too late!
The Actual Tests - Tools
Windows• Camtasia ($179) *• Morae ($1,120) *• Jing Pro ($15)• Windows Media
Encoder (free)
Mac• Silverback ($50)• Screenflow ($90) *• Jing Pro ($15)
* educational discount
Any screencasting/recording tool can work.
Resources
Don’t Make Me Think, Steve Krug
useit.com, Jakob Nielsen
usability.gov
Start a Usability Testing Program in 5 Dayshttp://www.edustyle.net/blog/?p=445
More:http://delicious.com/chasgrundy/usability
So long and thanks for all the fish
Chas GrundyUniversity of Notre Dame
twitter @chasgrundyblog grundyhome.comemail [email protected]