NCFE Principles of Business AdministrationLevel 2 CertificateWatersideTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Induction Fire evacuation

Toilets

Smoking

Phone calls / appointments

Commitment = 70%

Absences – To be reported

Brews – 25p per session

Questions?

Learning outcomes – Week 1

LO 1: Discuss course overview LO 2: Complete ACCROSS paperwork LO 3: Create group ground rules LO 4: Take part in a getting to know you activity LO 5: Describe the features of different types of

meetings LO 6: Outline the different ways of providing

administrative support for meetings LO 7: Explain the steps involved in organising

meetings

Learner information Appeals and grievance procedure – Speak to tutor, Info + at

Main College or www.accross.ac.uk – Getting it right form

Code of Conduct/IT acceptable use policy – Copy in classroom and reception. Please familiarise yourself with it

Confidentiality – What we do with your information

Safeguarding – Building, lone working

Equality & Diversity – As a College, we ensure all learners receive fair and equal treatment on their journey. If you feel this isn’t the case then please speak to someone about it.

Ask if you are unsure

SUPPORT AVAILABLE Tutor – Michelle Walsh Each other Other staff at Waterside – Support worker if requested

Dictionaries available ACCROSS guidance team – Main College Varied assessment activities (to support all

learning styles) Hand-outs can be on coloured paper if easier to

read

WELCOME TO YOUR COURSEThis qualification will allow you to understand the role to work in business administration and to be aware of the skills needed to become an effective administrator.

Aims and objectives of this qualification This qualification aims to: provide learners with the underpinning knowledge that is required by

employees to work in a range of different environments in a business administration role.

The objectives of this qualification are to help learners to: develop essential knowledge of how to carry out administrative tasks

such as how to manage information and supporting events know how to apply their knowledge in a variety of industries and job

roles.

NCFE Level 2 Certificate in Principles of Business Administration (13 credits)Unit 01 Principles of providing administrative services Unit 02 Principles of business document production and information management Unit 03 Understand communication in a business environmentUnit 04 Understand employer organisationsUnit 05 Understand how to develop working relationships with colleaguesUnit 06 Understand how to carry out business administration tasksUnit 07 Understand how to provide administrative support for meetings

Assessing your work All assignments will be completed using the VLE (ItsLearning). You

will be provided with an individual login before you leave today.

You will complete each assignment using a Word document and then upload the document to the correct assignment on ItsLearning.

Please use correct grammar (capital letters and punctuation) and be careful with your spellings. Spell check is available in Word. Ensure you proof read your document before submitting it.

You will be given feedback on what you have done well and what you may improve on

Work outside of class time You will be given assignments to complete, outside of class time

These will be set each week and they need to be completed by logging into ItsLearning* (you will be given details for this before you leave today)

We will cover information in class to help you but you will also be required to research in order to find more information relating to the assignment. The information must not be copied directly from the internet as this is plagiarism. Any work you submit must be your own.

*You must contact the tutor ASAP if you are having trouble logging in or are unable to complete the assignments on ItsLearning as these are mandatory parts of the course.

Key words to meet criteria

Describe - Give a clear description that includes all the relevant features - think of it as ‘painting a picture with words’

Define - Clearly explain what a particular term means and give an example, if appropriate, to show what you mean

Explain - Set out in detail the meaning of something, with reasons. More difficult than describe or list, so it can help to give an example to show what you mean. Start by introducing the topic then give the ‘how’ or ‘why’

Identify - Point out or choose the right one or give a list of the main features

List - Provide the information in a list, rather than in continuous writing Outline - Write a clear description but not a detailed one State - Write a clear and full account Summarise - Write down or articulate briefly the main points or essential

features

Any questions so far..?

Paperwork timeWe must sign up to ACCROSS for our accreditation…These ones need to be completed… Enrolment Form Finance Form Literacy / Numeracy Assessment

These ones can be left incomplete… Individual Learning Plan (ILP) Travel Expenses (2 miles +) Community Learner Survey (given back to you at the end of the course)

10 MINS

Create Group Rules In groups of 3 write a list of ground rules that you would like

everyone (including yourself) to adhere to for the next 10 weeks

Each team will have the opportunity to share their ideas and then negotiate with other teams if they would like to keep/get rid of their proposed rules

If you do want to get rid of a rule then you MUST explain why

Tutor will type up the agreed list for you to sign next week

Getting to know you…..

What is Business Administration?

Business administration is the process of managing a business or non-profit organisation so that it remains stable and continues to grow. This consists of a number of areas, ranging from operations to management. Most companies have a dedicated group of administrators.http://www.wisegeek.com/what-is-business-administration.htm

So what is an administrator?

If you enjoy keeping things in order and like being part of a team, this job could suit you perfectly. As an administrative assistant, you would be making sure that day-to-day office tasks run smoothly. So it’s important that you are organised, accurate and pay close attention to detail.Source: National Careers Service

What type of roles are there?

Most companies have a range of administrative roles in different parts of their corporate hierarchy. At the office level, there are business support officers, who might develop and maintain an office database, oversee other employees for projects, and help the manager with analysing performance trends.

Administrative & Clerical job titlesAdministrative assistant Legal secretary

Credit controller Medical secretary

Data entry clerk Payroll administrator

Estates officer Personal assistant

GP practice manager Receptionist

Hotel receptionist School secretary

Human resources officer Typist

When you jobsearch…

Don’t just use administrator or receptionist

The same job could come up as a number of other things!

Unit 01 – Principles of providing administrative services

LO 1 – Understand the organisation and administration of meetings

You will be able to;1.1 Describe the features of different types of meetings1.2 Outline the different ways of providing administrative support for meetings1.3 Explain the steps involved in organising meetings

1.1 Describe the features of different types of meetings

Work in groups of 4

Create a list of different types of meetings that may happen in a work place (small organisations and large organisations)

Think about and discuss what the meetings are for and what may happen during each of the meetings

Take notes to help you with your assignment

Types of meetings Informal Formal Annual general meeting (AGM) Board meeting Committee meeting Departmental meeting Virtual

Leaders

• Strategic planning• Corporate retreats• Board meetings

Teams• Team formation• Team building• Project meetings• Employee meetings

Customers• Focus groups

• Marketing• Feedback

Partners• Supplier conferences• Supply chain solutions

• Strategy sessions

Community • Community engagement• Councils and committees• Commission meetings

1.2 Outline the different ways of providing administrative support for meetings

Work in small groups

Discuss the ways that an administrator would provide support for meetings

Think about what needs doing and what needs arranging

Take notes to help you with your assignment

1.2 Outline the different ways of providing administrative support for

meetings

book meeting:a. venueb. resourcesc. facilitiesin accordance with the brief collate documents needed for

a meeting distribute meeting:a. invitationsb. documentsc. other meeting-related requirementswithin the timescale confirm meeting attendees

and any special requirements.

Arrange resources eg Laptop Multi-media projector Whiteboard Flip chart/easel Pencils Paper Documents Digital recorderSpecial requirements eg Disabled access Dietary requirements Larger print documents

1.3 Explain the steps involved in organising meetings

Think about the steps that might be involved in a meeting.

Try to think about each step in a logical order and create a list in your group.

Take notes to help you with your assignment

1.3 Explain the steps involved in organising meetings

Think about the purpose of your meeting. Work out the best time to hold a meeting. Make sure that the venue is accessible to as many people as possible. If you have a

multi-site university or college then consider running meetings on all sites. Be aware of the time it will take to hold the meeting. Don’t let it go on too long. Think about refreshments and how they will be handled in the meeting. Make sure that there is a clear agenda. Give people clear responsibilities for specific tasks – is someone assigned to inviting

the guest speaker and looking after them on the day? Does someone have responsibility for coordinating publicity?

Make sure that the person facilitating the meeting knows what needs to be achieved at the meeting and is aware of the time the meeting should last.

Give someone the responsibility for chasing up volunteers after the meeting. If people offer to help then make sure they are given something to do, otherwise they might not offer in the future!

Think about publicity after the meeting. Make sure that the decision(s) taken at the meeting are fed back to those that could not attend.

What we have covered in class… This is just a start on the criteria for Unit 1

Use your notes to help you, access ItsLearning and have a good look around the VLE to make best use of the resources on there and also use external websites to find information on things you are unsure of

Do make a start on your assignment, be careful with the key words such as describe and explain as your answers need to be in detail.

Learning outcomes – Week 1DID YOU……?

LO 1: Discuss course overview LO 2: Complete ACCROSS paperwork LO 3: Create group ground rules LO 4: Take part in a getting to know you activity LO 5: Describe the features of different types of

meetings LO 6: Outline the different ways of providing

administrative support for meetings LO 7: Explain the steps involved in organising

meetings

Unit 1 AssignmentMake a start on Unit 1 assignment – The full

assignment is due to be completed by 21st of March 2016

(Make a note of this)

You do not need to complete the assignment all at once and could complete parts of it and then submit it.

This would need referencing so that I know which learning outcome/criteria you are referring to.

The assignment is set on ItsLearning (Our VLE) so you will be able to complete it on there.

Any questions?

Next week…..You will be looking into;

Unit 01 (continued) LO 2 – Understand the organisation of travel and

accommodation LO 3 – Understand how to manage diary

systems LO 4 – Understand how to use office equipment