Business Administration

Technical English

Unit 1

Questions and answers.

https://www.youtube.com/watch?v=tYB1roGoSzA

There is / are

Hotel facilities

Customer enquiries: Useful phrases

Please send information about….

I am sending you information about…

I am afraid…

My apologies for…

Congratulations on …

Writing mails

• Informal

• Contractions (don’t)

• Idioms

• Phrasal verbs : go up

• Imperatives : Write soon,

send it now.

• Formal

• No contractions (do not)

• Correct words

• No phrasal verbs: raise

• No imperatives: You may send it

to your earliest convenience..

TIPS

• Informal

• Very, really• A lot• Abreviations: tv

• ! Exclamation mark • Nolatin based words:

smart

• Formal

• Strongly• Much/many• No abreviations:

television• No !• Latin based words:

intelligent

Applying for a job

• Date on the left of the mail / letter.• Name of addressee Mr or Mrss first

name, last name.• Department name or company name.• Address of the company.• Subject: number or type of job.

TIPS Pat Goodwin

Dear Mr / Mrs…. // Dear … department

Your company has a very good reputation. The position posted / for … is of great interest to me. I believe that my strong track record of work would be of value to your company.

[I have computer skills. I have got my degree on administration in 2013. I worked in a company for about a year.]

[I think I am qualified for the job posted because I already worked in a similar position.]

It would be a pleasure to speak with you personally.

[I think I am qualified for the job posted because I already worked in a similar position.]

It would be a pleasure to speak with you personally.

I look forward to our conversation. Thank you for your strong consideration.

Best regards/ Sincerely yours

your name

https://www.youtube.com/watch?v=ARNWtLCbfW4

Writing: Write an application letter• Receptionist / Administrator

• Well established small company in the manufacturing industry is looking for the services of a proactive Receptionist/Administrator to work in their team in Curitiva, Brazil. 75% admin/sales support and 25% reception and secretarial focus. Liaison with clients, general office administration, reception duties. Professionally presented person is required.

• • Please email your confidential CV to Mr. Alan Johnson,

Human Resources, Marshall’s•

Material preparado porProf. Alicia Ocampo

ICE 2014aliciaocampo0@gmail.com