Chaos…yes but/or/and …..enabling

Jim NottinghamChief Information OfficerUniversity of the Arts London

About me..18 months in post

What is UAL?The University of Arts London is;

Camberwell College of ArtsCentral St MartinsChelsea College of ArtsLondon College of CommunicationLondon College of FashionWimbledon College of Arts

19k Undergrad (approx. 9k International)3K Postgrad/Doctoral25k Short courses

14 sites across London£500m investment in 2 new sites reducing total sites to 9 for 2020/21Turn Over 14/15 Circa £260m

Alumni… Anthony Caro, Pierce Brosnan, Jeff Beck, Jimmy Choo, Jarvis Cocker Terrence Conran, Anne-Marie Duff, Simon Callow, Sir James Dyson, Ralph Fiennes, Lucian Freud, Gilbert & George, Anthony Gormley, Maggi Hambling, John Hurt, Anish Kapor, Peter Kindersley, Mike Leigh, Stella McCartney, Alexander McQueen, Katherine Hamnet, Paul Bettany, John Simm, Rebekah Brooks, Rankin, Raymond Briggs, Steve McQueen, Henry Moore, Julian Opie, Alan Rickman, Joe Strummer, Palmona Faith, M.I.A, Tim Roth, John Berger, Howard Hodgkin, Richard Long, Quentin Blake, Dirk Bogard. Leonora Carrington, David Hockney, Tony Cragg, Charles Saatchi, Ralph Steadman…..etc.....

The creative economy is the UK’s second largest industry producing £90+ Billion per year

Strategic View

“UAL is currently educating students in the use of digital as a normal part of their approach to art, design, communication and the creative life. This has nothing to do with the now-discredited idea of digital natives. It has

everything to do with the power of well-directed education.”

“I don’t wish to paint an unrealistic picture of UAL’s achievements in this area. There is of course still a cultural gap in some areas. Some people – and yes,

disciplines – have yet to understand the relevance of digital technology. Some portfolios are less adapted to digital. We know we have more to do in these

areas.”

Become a digital or ganisation able to efficiently provide the best digital education

To build the best digital context for creative educationMake UAL world class digitally

A Vision for the Digital at UAL; Ben Terrett, Governor led Digital Review 2016

Strategic View Digital

Strategic View DigitalEducation leads technologyDigital is course + college agnosticWe work in an agile wayWe are open by defaultMobile first

Strategic View Digital T&L

How does this relate to UAL IT?

UAL Digital Interdependencies

Changing Times for IT @UAL; Guiding our Teams

• Technology• Isolated

IT Craft

• Process• Services

IT Industrialisatio

n• Digital

Leadership• Digital

Innovation

Digitalisation

2014/15 2015/17 2017/19

Transformative Education for a Creative World 2015-20

Transformative Education

World leading

Research and

Enterprise

Communication and

Collaboration

Building an Inspirational Environment

• support and enable Learning & Teaching • commonality of the discipline of purpose within the

Colleges • gain the trust of our end users.

• deliver an excellent technical infrastructure • deliver key university wide programmes

• provide a secure environment

• offer high levels of IT availability • fully support innovation

• be fast followers

• high levels of transparency • honest about our ability to deliver programs

• explore opportunities to extend and enhance our community

Progress

Progress

Progress

Progress

University IT Strategy Headlines• The basics just work. • Technology enhances teaching.

• Digital first for all support services.

• Collegial partnership.

• Deliberate and major change in the way in which the digital needs to be fully embedded in all aspects of the University.

• Our Students and Staff need to encounter the digital environment as one in which creativity and the application of technology in support of key processes is a neutral area.

• Developing a management structure to encourage innovative technology that positively influences pedagogy.

15/16 Departmental Objectives

1. Extending our levels of support for students and staff2. Commitment to service improvement3. Developing a consistent UAL approach to digital services4. Full support of current programmes and projects5. Smooth transition of projects to BAU6. Improve internal communications in IT

Top Level Estimated Costs 2015-2020• Stabilisation & Simplification of IT Infrastructure Project 2015-2020

Totals (Estimated 2015-2020)• £6 million

• University Portfolio Programmes & Projects 2015-2020

Totals (Estimated 2015-2020)• £6.7 million 2015/16 (NGSS, Device Refresh, Information Management, Online Experience,

People Directory, AV Refresh)• £5 million 2016/17 (NGSS, Online Experience, AV Refresh)• £9 million 2017/18 to 2019/20 NGSS, Online Experience, Relationship Management

Totals (Estimated 2015-2020)• £27 million (All Programmes) • £36 million (Operational costs)

• IT staffing & Operational Costs 2015-2020

Totals (Estimated 2015-2020)• £36 Million

Some Stats

• 4,500 managed Macs.• 3,500 managed PC’s.• Approx. 800 servers that we know about.• Approx. 600 software’s that we know about.• No clear figures on unmanaged Macs & PC’s

• A user community of 50,000. • Switchboard Approx. 4,000 average rising to 6,000 a month at peak times.• Helpdesk Approx. 7,000 a month.• 60:40 student staff spilt.• Account resets number 1….• Student mobility trend across the Colleges is increasing.• 5% increase on last year, 4% year before (students)• 83% 1st time fix rate.• NorMan Helpdesk …average 100 a month.• Student Gender balance approx. 70:30

• Last month 70+ copyright infringement notices, trend is upwards.• Reason to believe this number is closer to 200 a day• Approx. 250,000 spam emails a day or over 91 million a year.• 2 medium risk malware outbreaks a week.• 2 outbreaks of Crypto-locker (ransom) a month.• Uptime of key services over last 6 months is 99.7 (target 99.9) • Carrying an estimated under licence liability of Approx. £250,000

UAL IT Key Areas of Responsibility

University IT Including all IT Programs

110+ IT Staff Op Ex 15/16 £6.5

Cap Ex 15/16 £6.7

Info Sec

Data Centers

TLE servers

All Macs 4500

All PC’s 3000 Infrastructur

eMajor IT Related

Programmes

Wi-Fi

IT helpdes

k

Key Projects

IdentityPrinting

All softwar

eDesktop Support

Application Support

Mobile Devices

(all)

Telephony Client

Config

Web Tech

Support

Intranet

Business Services

£500m New

Builds

SystemsArchitectur

e

Asset Manageme

nt

Business

Analysts

Switchboard

TLE Dev’s

Discrete Projects

Policies

UAL IT Structure

Exec Board

University IT Including all IT

Programs110+ IT Staff.

Part of SD

Libraries

Strategic Development Academic Development

TLE

Finance

RegistryHR

HTR’S x 4

100+ IT Staff

DOCA’S x 4

Trustee’s

CEA AD

4 Main Colleges: LCF, LCC,CCW, CSM 14 sites

College PvC’s x

4

Building Key Spheres of Influence

Exec Board

University IT (no formal Committee

Structure)

Libraries

‘My’ Governor

s

Strategic Development Academic Development

TLE

Finance

Registry HR

DeansForum

IT CaP

Higher Value

Lower Value

HTR’S

DOCA’S

Trustee’s

Agile Working

Achievements End Users

Achievements End Users

Achievements Major Projects & Programs

1Gbps100Mbps

10Gbps 10Gbps1Gbps

100Mbps10Mbps 100Mbps

10Mbps

100Mbps10Mbps

100Mbps10Mbps

100Mbps10Mbps

1Gbps100Mbps

100Mbps10Mbps

100Mbps10Mbps

1Gbps100Mbps

1Gbps100Mbps

100Mbps10Mbps

100Mbps10Mbps

Lime Grove Merton HallRoad

John PrincesStreet

Wilson Road Richbell Place

Kings CrossMare Street Golden Lane Curtain Road Archway Byam Shaw Studio

High Holborn

Internet via Janet

10Gbps KEY:

Large site

Small site

Resilient ManagedWAN Connection

JANET (BGP)Internet Circuit

Datacentre

Millbank

Elephant & Castle

Infinity Datacentre

MANAGEDWAN

10Gbps10Gbps

Peckham Road

10Gbps1Gbps

10Gbps10Gbps

Achievements Working with Clients

The Developing Estate

A Ual IT Community of Practice“Communities of practice are groups of people who share a concern or a

passion for something they do and learn how to do it better as they interact regularly.”(Wenger, 2011)

Digital Habitats; Stewarding Technology for Communities

Community

Joint Enterprise

Shared Repertoire

Mutual Engagement

Finding Focus; be part of the solution

Provocation one: The death of the digital nativeProvocation two: Open by default?Provocation three: Stop being ruled by 'student expectations'!Provocation four: Educational technology – fit for purpose?

http://www.donnalanclos.comhttp://daveowhite.com/http://process.arts.ac.ukhttp://peterbryant.smegradio.com/?p=600http://ualfutures.tumblr.comhttp://www.benterrett.comhttp://paulanottingham.blogspot.co.uk

Questions?

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