Success Strategies - GMSHRM

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John Spence shares his top strategies for business and personal success.


  • 1.Awesomely Simple Strategies for Personal and Business Success

2. ?The NEW Normal 3. For thosethose who are prepared For whoarepreparedchaos brings opportunity 4. The willingness evenenthusiasm to changeEVERYTHING combinedwith the wisdom tounderstand what mustNEVER be changed. 5. The Key To Success in theNew NormalNimblocityNim-bo-licious 6. FDA 7. InformationReactions Assumptions ActionsMental Maps 8. You become what you FOCUS on and similar tothe PEOPLE you surroundyourself with. 9. K N L 10. 1. Build a network of greatrelationships with people whowant to see you succeed.Anne MulcahyCEO of Xerox and the third most powerfulwoman in the world!2. You dont have all of theanswers, so ask for help andadvice from the smartest peopleyou can find. 3. Learn to be a learner. 4. Listen intently to your employeesand to your customers. 11. Focus on the Fundamentals of Business Success 12. Ignorance Inflexibility Indifference Inconsistency 13. Aggressive external market focus. Ridiculously high level of customer focus. Keep the Main Things the main things. Bullish on knowledge sharing and learning. Teamwork / communication is mandatory not optional. Passion and commitment at all levels. Foster a healthy paranoia. Revel in change. 3 14. (T + C + ECF) x DE = Success 15. Talent 16. 1.Honest 2.Forward-looking 3.Competent 4.InspiringCredibility NITB 17. I want a leader who will: Tell me the TRUTH. Has a clear vision for where we are going. Has the skills to get us there successfully. And is excited about going with me. 18. The number one factor in increasing thelevel of highly satisfied and engagedCUSTOMERS in your business isThe level of highly satisfied and engaged EMPLOYEES in your business. 19. Ownership Mentality Sense of Urgency Disciplined Execution Accountability Continuous Innovation Customer Focus 20. Focus meKnow me Care about meHear me Help me feel proudEquip meHelp me see my valueHelp me growHelp me see my importance 21. The key elements of a winning culture: Employees 1 -10 Fun Freedom FamilyPride Friends Praise FairMeaning Accomplishment 22. 1. They give more discretionary effort.2. They consistently exceed expectations. 1 -103. They take more responsibility and initiative.4. They receive better customer service ratings.5. They offer more ideas for improvement.6. They promote and model teamwork.7. They volunteer more for extra assignments.8. They anticipate and adapt better to change.9. They persist at difficult work over time.10. They speak well of the organization. 23. Zappos98 = 0 08 = 1.2 BillionLooking back, a big reason we hit our goalearly was that we decided to invest our time,money and resources into three key areas:customer service (which would build our brand anddrive word-of-mouth), culture (which would lead tothe formation of our core values), and employeetraining and development (which wouldeventually lead to the creation of our Pipeline Team).Even today, our core belief is that ourBrand, our Culture and our Pipelineare the only competitive advantages we willhave in the long run. Everything else can andwill be copied. 24. Thank You If you have any questions at all please do not hesitate to send a note or call.My email address is: john@johnspence.comMy twitter address is: @awesomelysimple Please feel free to friend me on FBAlso, you might find value in the ideas I share in my blog. You can sign up for it at:, these slides have already been uploaded to: