TRUST In The Workplace

SOFT SKILLS WORLD

Trust - Otherwise Dust

The word Trust came from the word True came from the word Tree

What is trust?

Trust is the confidence or belief a person feels toward a particular person or group.

Trust is, therefore, one of the primary binding forces in any interpersonal relationship.

It permits people to overcome doubts and unknowns and enjoy peace of mind.

“To thine own self be true” - Shakespeare (400 years ago)

“Trust means, I can put my situation at the moment, my status and self-esteem in the group, our

relationship, my job, my career, even my life in your hands with complete confidence.”

-”The Professional Manager” by Douglas McGregor (35 years ago)

Business Competence + People Orientation = Trust

- “The Healing Manager” by Willium Lundin & Kathleen (6 years ago)

Why we trust ?

In the workplace, trust is a prerequisite for effective interpersonal communications.

Without trust, employees may feel uncertainty, worry, and a sense of insecurity.

Trust is an essential leadership training ingredient that binds any human relationship

into an effective, working partnership.

Trust = Business Competence + People Orientation

Business Competence

Leadership Competence - Ability in managing organization, marketing strategies and awareness

Action Orientation - A competent leader who is unwilling to take action is like a “hose without

water”- useless.

People Orientation

Fundamental Belief - Type-1and Type-2 leaders (“The Human Side of Enterprise” – McGregor)

Open Communication - Be Positive, Seek others Ideas, Listen, Disclose.

Consistent Behaviour - Many leaders know what they should do, but doing it everyday is difficult.

Creating Trust Among the Team Members

Step-1 Maintain one another's self-esteem.

Step-2 Support and praise one another.

Step-3 Keep sensitive information confidential.

Step-4 Stand up for one another.

Step-5 Avoid gossip or unfair criticism of others.

Step-6 Appreciate one another's skill and differences

From the book “The Leadership Secrets of Colin Powel” by Harari. O. (2002)

Architect of Trust

Emotional Intelligence

Tuning into your own emotions and those of others

Walking the Talk

Actions speak louder than words

Authenticity - Finding your voiceIntegrity - Matching our actions with our believes in any situation.

How to handle the distrust

Distrust- When it will occur

Excessive pressure is placed on people.

Emergencies arise.

Labor pressure exist.

Cultural unrest exist.

Sales are Low.

From the book “ TRUST” by Jack R. Gibbs

How to avoid distrust

Senior leaders need to place a high value on

integrity and trust and then communicate that value

to all associates.

Organization’s Vision, Organization’s value,

Compensation system and work environment.

Trust and Behaviour

Trust Building Behaviour

Faith in life and hope in the goodness of mankind.

Communicates with me openly and honestly, without destroying any information.

Shows confidence in my abilities by treating me as a skilled, competent associate.

Keep promises and commitments.

Listens to and values what I say, even though he or she might not agree.

Cooperates with me and looks for ways in which we can help each other.

Trust Reducing Behaviour

Acts more concerned about his or her own welfare than anything else.

Sends mixed messages so that I never know where he or she stands.

Avoids taking responsibility for action. (“passes the buck” or “drops the ball”)

Jumps to conclusions without checking the facts first.

Makes excuses or blames others when things don’t workout.( “finger pointing”)

Teaching the Elephant to Dance: Empowering change in your Organization” by Belasco, J.A.(1990)