TUTOR ORIENTATION

S2015 LH

OFFICE OF STUDENT-ATHLETE SUCCESS

TUTOR ORIENTATION

WELCOME

• Thank you for your service!

• You are a very important part of a multi-million dollar operation.

• You are not responsible for a student-athlete’s performance.

• If you see something wrong or suspicious, say something! Don’t just ignore it! You have the duty to report.

Mission Statement The Office of Student-Athlete Success empowers individuals through holistic programming to grow as students, athletes, and leaders by fostering an environment of integrity, diversity, and achievement.

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FULL-TIME STAFF AND OFFICE MANAGERS

Felecia SaineWomen’s Basketball,

Women’s Tennis, Volleyball

Ragean HillFootball

Tamesha GreenleeMen’s Track, Soccer,

Gymnastics

Justin JohnsonMen’s Basketball,

Women’s Golf

Chris JohnsonFootball, Men’s Golf

JL JenningsFootball, Men’s Tennis

JR PulidoBaseball, Women’s Track

Christine ScheetsLead Learning Specialist

Richard SmithLearning Specialist

Ellen OtisLearning Specialist

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FULL-TIME STAFF AND OFFICE MANAGERS

Charles SmallDirector for Student-Athlete Development

Rodger HunterStudent-Athlete

Development Coordinator

Leslie CoonsCareer Development

Coordinator

Karen GoberOffice Manager

Lora NanakNight Time Office

Manager

Lauren and Kelsey are responsible for softball and swimming.

TUTOR ORIENTATION

• The University of Arkansas takes great pride in student-athlete development and academic success.

• As a tutor in the Office of Student-Athlete Success, you provide the means in which to best help student-athletes achieve their potential in the classroom.

• The staff will look to you to help us spot potential problems in the student-athlete’s academic progress.

TUTOR SERVICE PHILOSOPHY

Tutors should possess three main characteristics:• ACADEMIC INTEGRITY• ENTHUSIASM FOR THE SUBJECTS TUTORING• PROFESSIONALISM

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TUTOR CODE OF ETHICS

• Do No Harm

• Encourage Independence

• Take Responsibility

• Demonstrate Integrity

• Be Fair

• Fulfill All Commitments

• Be Respectful

• Strive For On-going Improvement

• Maintain Confidentiality

• Be Professional

The Bogle Academic Center partnered with the Enhanced Learning Center to provide the Tutor Code of Ethics which have been adapted from the association for the tutoring profession code of ethics

found at: www.myatp.org/?pate_id=410

TUTOR ORIENTATION

ACADEMIC INTEGRITY AT THE UNIVERSITY OF ARKANSAS

A TUTOR IS NEVER TO DO WORK FOR A STUDENT-ATHLETE!

• If you are ever approached to complete work for a student-athlete, immediately notify a staff member.

• In addition, if you become aware of any sort of academic dishonesty, you must notify a staff member.

• You can be held just as responsible as the person actually doing the dishonest work and will be terminated immediately.

TUTOR ORIENTATION

The following are NOT permitted by a tutor:

• Touching any part of the computer (keyboard, mouse, etc.) while in a tutor session for any reason. If you are spotted doing this, you will be suspended immediately until an investigation can be completed. This includes touching any electronic device of the student-athlete’s.

• Electronic proof-reading/editing is not permitted – all assignments and papers must be printed out and comments marked on the hard copy during the tutor session. Students should be making any changes.

• Having any class work/homework emailed to you.

• Having students ask questions via text message.

• Helping with online GRADED assignments (i.e. tests, quizzes, assessments, quick prompts for online classes). You should never be in the room while a student is taking a quiz or test.

ACADEMIC INTEGRITY AT THE UNIVERSITY OF ARKANSAS

TUTOR ORIENTATION

"Plagiarism" includes, but is not limited to: Appropriation of buying, receiving as a gift or obtaining by any means, material

that is attributable in whole, or in part, to another source, including words, ideas, illustrations, structure, computer code, other expression and media, and presenting that material as one’s own academic work being offered for credit.

ACADEMIC INTEGRITY AT THE UNIVERSITY OF ARKANSAS

"Collusion" includes, but is not limited to: Unauthorized collaboration with another person in preparing academic assignments offered for credit or collaboration with another person to commit a violation of any section of the rules on academic dishonesty.

When you suspect a student may be plagiarizing…• Report the information to the Tutor Coordinator and Academic Counselor• Try to get hard evidence of what you think the student is plagiarizing.• If you saw a student open an email from someone else that had the paper

attached, let us know that as well.• This information will then be forwarded to Eric Wood, Associate Athletic Direct

of Academics and Student Development.

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CRLA CERTIFICATION

We are continuing to partner with the ELC and are working towards Level 2 certification. Below are the minimum requirements to be CRLA Level 1 certified:

• Complete a minimum of 10 hours of tutor training in a semester (6 in-person & 4 in another medium)

• Tutors must complete at least 25 hours of actual tutoring• There must be criteria in place for selecting tutors• Tutors must have a formal evaluation each semester

Below are the minimum requirements to be CRLA Level 2 certified:• Complete a minimum of 10 additional hours of tutor training in a semester (4 in-

person & 6 in another medium)• Tutors must complete at least 25 hours of actual tutoring (a total of 50 hours between

Level 1 & 2)• There must be criteria in place for selecting tutors• Tutors must have a formal evaluation each semester

After earning Level 2 certification, some requirements must be met each semester to continue tutoring for athletics. More information about these requirements can be found

on page 15 of the tutoring manual.

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CRLA CERTIFICATION

To continue tutoring for athletics, you will be required to complete Level 1 training in the FIRST full semester you are with us, and you must complete level 2 in the SECOND full semester you are with us. If you fail to complete all components of that training level, you will not receive a satisfactory end-of-semester evaluation and will not be eligible to return.

You should have received a training calendar. There are six items required for all tutors. You can see training for everyone, level 1, and

level 2 all have different color codes. These will also be added to GradesFirst.

Please remember trainings are MANDATORY and due on the assigned date unless extreme circumstances occur with proper documentation.

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Congratulations to the individuals who completed all CRLALevel 1 requirements and will be working on Level 2 this spring:

Eric AllenBlake AndersonLaura BarkerAndrew BartellsCharles BellColleen BoardmanLaura BondsBrittany BrownKyra Campbell

Alex CubbageKirsten EriksonMelanie GarciaCamille GoldmonRyan HollisElise HolmanShadrach IbniolaBrad IsbellGrayson Kennemer

Kyla KruegerDavid LyonScott MartinSarah MayfieldBeth McBeeJessie McMullenZach MendezEmily NelsonAdrian Ordorica

Sunny ParkAmie PonderSarah SmithHillary StoneBen WalcuttArley WardTing Zheng

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Congratulations to the individuals who completed all CRLA Level 2 requirements!

Clayton AllisonKatie BlasingameColleen BurnsMiranda CampbellHunter ClarkKevin CorbettMahawa DiakiteAmy Dunn Todd Dunn

Ben GallowayMichelle GarciaTyler GarrettMari GrayEarl HillSarah HopkinsBen JohnsonAmanda LoweAnne Marie Martin

Nathanael MickelsonElizabeth MillerBetsy O’ConnorSophia PawlewiczJohn PhilbrickMichael PowersRachel ReynoldsBrett RowlandMadison Sandig

Blake SellStone ShewmakeKyle SmithAdam StewartShelby TarverAmanda VerhaakTrevor Williamson

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BENEFITS OF BEING A TUTOR1. Compensated monetarily2. Networking with students in your field and professional staff3. Develop professional behavior4. Improve communication skills5. Resume building experience6. Tutor certification7. Gaining knowledge8. Entry into home football and men’s basketball games (must be

available 10 hours a week)

LEAD

TUTORS

TUTOR ORIENTATION

TUTOR POLICIES AND PROCEDURES

It is the expectation of every academic staff member to promote a quality learning environment for student-athletes while within the Bogle Academic Center. As tutors, it is your responsibility to live up to these standards and help enhance the program.

We expect every tutor to…1. Maintain the highest level of confidentiality.2. Maintain a high level of knowledge.3. Take a “customer service” approach to tutoring.4. Be a fan of the student – not just the athlete.5. Be professional – not just at work.6. Be on time for work.7. Be ready to help.8. Be flexible and understand how appointments are scheduled.9. Be honest.10. Communicate.11. Abide by the rules set forth in the manual and described by the NCAA, University of

Arkansas, and the Bogle Academic Center.12. Become aware of dependency.13. Submit accurate and timely records.

TUTOR ORIENTATION

1. EVERY TUTOR TO MAINTAIN THE HIGHEST LEVEL OF CONFIDENTIALITY• As a result of your position in the Bogle Academic Center, you will be privy to

information that is relevant to the academic progress of our student-athletes. This information may include course specific performance or even personal information that may impact the students’ ability to succeed. It is imperative that you are aware of the Family Education Rights and Privacy Act (FERPA), which specifically prohibits sharing any information regarding students to anyone outside of the Office of Student-Athlete Success staff.

• Failing to comply will result in prompt termination and further disciplinary actions as determined by the Tutor Coordinator.

As part of the confidentiality clause, what do you think you can say or cannot say to when people are asking about your

job as a tutor?

TUTOR POLICIES AND PROCEDURES

TUTOR ORIENTATION

TUTOR POLICIES AND PROCEDURES

2. EVERY TUTOR TO MAINTAIN A HIGH LEVEL OF KNOWLEDGE• You should maintain at least a 3.000 GPA each semester to remain employed.• You should have earned at least a B+ or better in the classes or subject areas you

are wishing to tutor.• Be enthusiastic when you are tutoring.• There are books to refresh your memory located in EES that are for tutor usage

only. Student-athletes are not permitted to use these textbooks, and they should be returned at the conclusion of each session.

3. EVERY TUTOR TO TAKE A “CUSTOMER SERVICE” APPROACH TO TUTORING.• We provide a service that’s service-heavy and value good customer service.• Please be respectful to our students.• We do not provide tutoring services to non-student-athletes.• You should not be on your cell phones during tutoring sessions!

TUTOR ORIENTATION

TUTOR POLICIES AND PROCEDURES

4. EVERY TUTOR TO BE A FAN OF THE STUDENT – NOT JUST OF THE ATHLETE• Keep relationships with students professional and appropriate.• Do not become intimate friends with them.• Do not seek them out on social media, call, or text them.• Socializing with student-athletes outside the office is strongly discouraged.• Do not provide student-athletes rides.• Dating or fraternizing with student-athletes is prohibited.• Do not discuss inappropriate topics with the students at any time (alcohol,

parties, drugs, romantic relationships, sexual relations, etc.).• All tutors are required to sign and submit a prior relationship form each

semester. You are not to tutor any individual listed on your list.• Do not contact the students via email, text, or social media. If they reach out

to you to make changes, please be sure to let us know.

Tutors should not email the students for any reason. If a student emails you, please forward that email to athtutor@uark.edu immediately, including any attachments.

TUTOR ORIENTATION

TUTOR POLICIES AND PROCEDURES

5. EVERY TUTOR TO BE PROFESSIONAL – NOT JUST AT WORK• You carry your employee title for Razorback Athletics anywhere you go.• You should follow our social media guidelines. Follow our tutoring program

on Twitter @hoglife_tutor• You are expected to look presentable when coming to work.

o No sweatpants, sleeveless tops, leggings, short shorts/skirts/dresses, low-cut and/or revealing tops, see-through clothing, etc.

o If this becomes an issues, you may face disciplinary actions.• Behavior found to be in poor taste of the department will result in a meeting

with the Tutor Coordinator and possible termination.

If you are on the Washington County website as being arrested or we receive a call of concern about a tutor’s behavior, we will have a meeting, and you may face disciplinary actions.

TUTOR ORIENTATION

TUTOR POLICIES AND PROCEDURES

6. EVERY TUTOR TO BE ON TIME FOR WORK.• If you are running late, please let the Tutor Coordinator or Assistant Tutor

Coordinator know. Do not directly contact the students.• If you need off, we expect for you to request off at least 48 hours in advance

via an email to athtutor@uark.edu. If it is a true emergency where you need off, you need to make sure you contact us directly. If there’s enough time, we prefer email, but if it’s a dire emergency, please do text or call.

• You must request off for times you have listed as available even if you are not yet scheduled for an appointment during that time.

• Missed appointments without notification will not be tolerated and will result in suspension and/or termination.

• All tutoring appointments MUST take place in the Office of Student-Athlete Success, but they cannot take place in the computer lab!

What does not qualify as an “emergency?”

TUTOR ORIENTATION

TUTOR POLICIES AND PROCEDURES

7. EVERY TUTOR TO BE READY TO HELP.• Always be welcoming and friendly when in the tutoring center.• Offer support while challenging the student. We still want all work to be that

of the student’s!• If your student doesn’t attend, be open to helping a student during that

time… we are paying you for that hour!8. EVERY TUTOR TO BE FLEXIBLE AND UNDERSTAND HOW APPOINTMENTS ARE SCHEDULED.

• We will attempt to do our best to provide back-to-back appointments.• As soon as I know of a situation, I will try to let you know.• Please make sure you understand walk-in tutoring and the cancellation

policies.

What are the 4 reasons that an appointment would

be scheduled?

TUTOR ORIENTATION

TUTOR POLICIES AND PROCEDURES

9. EVERY TUTOR TO BE HONEST.• If a student needs to take a quiz or test during your session, under no

circumstance, should you be in the room with them. Please leave the area but stay in the academic center. We will pay you for the whole hour, and if they finish in time, you can cover new material.

• Tutors should not be assisting with papers on the computer. • Tutors should not be contacting professors about student’s progress or

meeting with students for a class where they are the TA.10. EVERY TUTOR TO COMMUNICATE.

• We expect for you to find a full-time staff member, GA, or the daytime/nighttime front desk manager after 10 minutes to contact a student.

• You are aware you must report any possible violation.• If you are unsure about something, ask before doing it! Do not risk a

possible violation or termination because you were scared to ask a question.

TUTOR ORIENTATION

TUTOR POLICIES AND PROCEDURES

11. EVERY TUTOR TO ABIDE BY THE RULES SET FORTH IN THE TUTORING MANUAL AND DESCRIBED BY THE NCAA, UNIVERSITY OF ARKANSAS, AND THE BOGLE ACADEMIC CENTER.

• This includes not touching any part of the computer during an appointment, including iPads, tablets, laptops, desktops, and cell phones.

12. EVERY TUTOR TO BECOME AWARE OF DEPENDENCY.

13. EVERY TUTOR TO SUBMIT ACCURATE AND TIMELY RECORDS.• It’s mandatory to submit tutoring reports and time clock punches within 24

hours with adequate details!• You should be clocking the actual length of your appointment, designated

training hours, or assigned walk-in times.• Your time punches in webBASIS must match the times you submit in GradesFirst

for appointments!

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EXAMPLE GRADESFIRST REPORT

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CONSEQUENCES OF FAILURE TO ADHERE TO POLICIES & EXPECTATIONS

First offense - the tutor will be verbally warned about the offense, along with written notification, about the rule or policy, and the incident will be documented by the tutor coordinator.

Second offense - the tutor will be suspended for a time period deemed fair by the tutor coordinator. The tutor will also lose the hours and pay for the suspended period. This applies for any additional rule or policy not followed, but may be the first policy that triggered the first offense.

Third offense - the tutor will be terminated from working in the Bogle Academic Center and not allowed to return for the remainder of his or her time at the University.

To appeal a suspension or termination, the appeal must be submitted in writing within 24 hours of the decisions to athtutor@uark.edu

Some offenses are so severe that they may skip to a second or third offense. What are some examples?

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WALK-IN TUTORING

We have three reasons for walk-in tutoring…

1. Tutors have 1 hour or less between appointments.2. Tutors have appointments between 8:00 am and 3:00 pm that resulted in a no

show.3. Tutors were told that a student is unable to attend at the last minute, where the

tutor should stay and help other students and you should add your name to the walk-in list for that hour.

There will be a list outside of 2010 if you are walk-in tutor. Please make sure you are going to the location where you are placed for that time since that’s how students will find you.

When a student comes to you during your walk-in appointment, please make sure you complete the walk-in tutoring sheet that’s located at the check-in table).

Tutor Name Begin Time End Time Student Name Sport Class

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STUDENT-ATHLETE “NO SHOW” POLICY

WHAT IT MEANS FOR TUTORS:In cases where a student-athlete is (10) minutes late to his or her tutoring appointment, you MUST:1. Notify staff to have the student contacted.2. Fill out the session evaluation for that session (via GradesFirst) after 30 minutes

using appropriate details.3. Stay for the remainder of the hour in case the student attends and/or someone else

needs help.

When would you mark a student as a no-show?

What should be included in a no show report?

TUTOR ORIENTATION

STUDENT-ATHLETE “NO SHOW” POLICY

EXAMPLE NO SHOW REPORT

TUTOR ORIENTATION

TUTOR APPOINTMENT CANCELLATION POLICY

Student-athletes are not allowed to cancel appointments with tutors! All cancellations should be submitted to their counselors, who will then contact the tutor coordinator via email. If a session must be cancelled after the 4:00 pm deadline, tutors will be contacted by the tutor coordinator to determine the course of action for a no show. If this creates an hour break in-between your appointments, you will be placed on the walk-in list.

For late cancellations, we have a tiered system in place for how the tutor will account for that time on webBASIS and in GradesFirst:

Appointment Time Tutor Should Come to the

Office and Be Available for

Walk-in Tutoring or Other

Given Tasks

Tutor Should

Clock the Hour

Tutor’s Schedule Will Be

Set By…

8:00 am – 3:00 pm Yes Yes 4:00 pm the day before

the appointment

3:00 pm – 10:00 pm No No 10:00 am the day of the

appointment

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TEACHING ASSISTANTS

• Group tutoring will be utilized throughout the semester• If you work with 3 or more students in a session, than you may clock 2x the time of the

appointment. If you work with 2 or 1 students, than you clock the normal time. You are responsible for doing this!

• THERE WILL NOT BE ANY GROUP TUTORING TO ASSIST WITH WRITING PAPERS OR TO HELP WITH HOMEWORK ASSIGNMENTS WHICH ARE TO BE GRADED.

GROUP TUTORING

If you are accidentally assigned to a student-athlete who is in your class, please notify us. We cannot see that information when filling tutor requests.

TUTOR ORIENTATION

TUTORS ASSISTING WITH PAPERS

Please see pages 28 and 29 in the tutoring manual. You are expected to know what you can and cannot do as a tutor assisting with papers. We will provide a workshop for both levels at the beginning of September to make sure you fully understand these requirements.

In other words, tutors are “guides” who can assist the student-athletes learn by teaching grammar and punctuation rules. This is best learned through examples. Anything in the paper that is not completely the student’s work is academically dishonest and can be considered plagiarism.

All ideas must be those of the student! It may not be perfect or completely correct, but it still should be the work of the student.

TUTOR ORIENTATION

CHECK-IN & CHECKOUT PROCEDURE

1. Sign-in on GradesFirst as you enter the front door, swiping your id card or typing in your id number.

2. Pull your identification clip tag from the storage box (alphabetical order) located at the tutor station across from room 2010. Identification MUST be worn properly at ALL TIMES while in the Bogle Academic Center.

3. Pick up exit slips from the bin located at the name tag station.

TUTOR ORIENTATION

CHECK-IN & CHECKOUT PROCEDURE

3. View your assigned time and location on the schedule of appointments outside of room 2010.• All tutors with appointments in the A Club or on the 3rd/4th floors MUST

ask the person located at the front desk to pull their name sign from the black cabinets. Please do not go behind the front desk!

4. Return your name tag to the appropriate bin and sign to the person at the front desk.

5. Drop off completed exit slips to the designated bin.6. Complete your tutoring summaries and record your time.7. Sign out at the front as you leave.

TUTOR ORIENTATION

DON’TS OF TUTORING

OVERALL, If you think something may be wrong or impermissible,

DON’T DO IT! It is better to err on the side of

caution. Ask an Academic Counselor for clarification if you are unsure of

anything.

TUTOR ORIENTATION

EDUCATIONAL ENRICHMENT SERVICES PROGRAM

Educational Enrichment Services (EES) is designed to facilitate both the personal and academic development of the student-athlete. EES staff works together with student-athletes to build confidence and independence in the use of personal study habits and organizational skills. The goals and objectives of EES sessions facilitate accountability, autonomy, and achievement in student-athletes. The overall goal of the EES Program at the University of Arkansas is to develop the skills and the drive to needed for student-athletes to reach their individual academic and personal goals.

TUTOR ORIENTATION

EXIT SLIPS

Below are the steps of the tutor’s responsibilities as it relates to exit slips:

1. Pick up the exit slips before the start of your appointments.

2. Give the exit slip to the student at the beginning of the appointment and the student fill out the objective question (Note: the first couple of times the student may require guidance on how to do the form and why, but the student should have ownership going forward. If you have issues with the student completing the form, please let the Tutor Coordinator, Assistant Tutor Coordinator, the Lead Learning Specialist, or a Learning Specialist know).

3. At the end of your appointment, please leave 5 minutes for the student to complete the rest of the slip. Student should then complete the slip, answering all the questions. Please encourage them to provide details!

4. Slips should be returned to the drop off location in the hallway. The slips should be returned by the tutor.

5. EES staff will collect and process the slips each day.

TUTOR ORIENTATION

EXIT SLIPS

The student-athletes receiving EES services will have exit slips in yellow, which you will be notified if you are working with an EES student-athlete. Exit slips will be collected and analyzed for every session between a tutor and student-athlete. Below is an example of an exit slip:

Name_________________________ Date__________

Sport_________________________ Class_________

Today’s objective:

Exit Reflection:

Educational

Enrichment Services

Educational Enrichment

Services

Educational Enrichment

Services

Educational Enrichment

Services

Educational Enrichment

Services

TUTOR ORIENTATION

Tutors Who Need to Have Their Picture Taken

Allison AltemusClaire AndrewsTime AngelaJudi BellAshley ByrdNathaniel ConleyMary Kate DierksAllison DraperMichael Gavin

Casey GibsonJake GoldenMegan HandleyRodney HarrisAbby HerzfeldJesse HortonBobby HowardChris KennedyKendall Krueger

Cody LemmonsTheresea ManglerMichelle MasonJacob McCraryMolly McKinstryLayne NixonMichael O’KeeffeAndrew PowellTaylor Pray

Haley ReynebeauAlex ShellKaren SheltonCharlotte SweereLaura WagnerSeth WashispackTyrel WestonPaula WhiteAmy Zhu

TUTOR ORIENTATION

Any Questions???

Before you leave… please make sure you sign in, turn in the training evaluation, and we need the

packet at your table containing:• Tutor availability sheet• Prior relationship form• Confirmation of training• Confirmation of rules and expectations• Tutor training quiz• Compliance quiz

Level 2 training from 4:00-5:00 pm will start as soon as those working on Level 1 head out