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Some Important Facts Taught By E-mail
Etiquette Training
Over the past several years, e-mails have become an integral part of everyday
business communication. However, a large percentage of people responsible for
communicating using this technology are rarely aware of the rules and guidelines
that need to be followed for ensuring a truly professional and effective
communication. This is perhaps why choose to enroll their employees for business e-
mail etiquette training programs, which can help them understand the following
facts.
It is absolutely essential for a business e-mail to have a clear subject line as most
people decide to read or discard a message based on its subject.
One of the most important aspects of business e-mail etiquette is to have a
professional e-mail address as it creates a sense of trust and seriousness amongst the
correspondents.
It is important to know who needs to receive a reply in case a mail has been sent
by multiple people. People not related to an issue in any manner should not be
involved in any communication just to “keep them informed”. Another important apostle of e-mail etiquette training exercises is to use
completely professional language and avoid any relaxed or informal sounding
words and phrases.
Exclamation points should be used very rarely if ever in e-mail communications
as overuse of the same does not make the correspondence sound very serious or
even professional.
When communication across cultures, correspondents should make sure that they
do not use any word, phrase or expression that might seem offensive or insulting
to the reader in reference to their culture.
One of the biggest mistakes made by people handling e-mails is not replying to
them in a timely manner. In most cases a simple thank you would suffice, but it is
absolutely necessary to send this reply even if the mail is not intended for the
recipient.
Keeping the above factors in mind will help people handling e-mails to adapt a
truly professional attitude of correspondence using this latest technology.
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