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Presentation created for Association of Spirit Industry Professionals on Social Media best practices to leverage paid, earned, owned
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The New Rules of Social Media Marketing
ASIP Conference: 09.17.13
Jami Eidsvold &
Ashley Cline
• Social media team at Gold Public Relations & Smarty SM duo
• Interactive public relations, social media strategy, content development, community management influencer & WOM programs
• Clients such as Invisalign, CoolSculpting, Whole Foods Market & SEMA
@jami_bee
@ashleycline
Social Media Smarts: What We’ll Cover
• Social Media 2.0: Owned, Earned, Paid• How to Create Good Social Media Content• Social Media Marketing Best Practices for
Engagement• Social Media Amplification• Q&A
Your Social Media Wake Up Call!
*Source: Socialnomics by Erik Qualman: http://www.youtube.com/watch?v=QUCfFcchw1w
PEOPLE ARE USING SOCIAL DIFFERENTLY?
Search Share Mobile
Social Search Engines
Sharing & Recommending
Always Connected
Google is Your New Homepage
Social Media = SEOSEO: The process of improving the visibility of your online reputation to make your content accessible and lovable for:• Your visitors a.k.a new customers• Search engines Search Engines “crawl” this content, then index and rank it quicker—this is DIRECTLY influenced by social media content and shares.• Authoritative Content (Earned: PR, blogs, news, etc.)• Social Content (Earned: Reviews, shares, likes,
comments, etc.)• Visual & Rich Media Content• Google+ is a necessity, purely for SEO
OPTIMIZING SOCIAL MEDIA FOR SEO
1. Link all your social media pages to your website & vice versa
2. Know your keywords & use them regularly
3. Secure your business name or personal URL on all social media sites
4. Share visual content: Use keywords in the image name & links to your site in the description
5. Calls to action help readers engage with your content
6. Do PR. Start a blog, write for a blog or work with bloggers
Social Media Marketing 2.0
• Content
• Mobile
• In Your Feed
• Paid
• Customers
• Conversion
Social Media Marketing 1.0
• Content
• Desktop
• Right-Hand Rail
• Viral
• Fans
• Engagement
ENTER: P.O.E.M
Reach Your Audience “In Stream”
Content is KING!
What is Social Media Content?
• Posts, quotes, tips, statistics, • Polls and questions• Thought provokers,
conversation builders• Articles, studies, research• Contests, promotions, deals,
incentives, coupons, offers• Photos, videos, infographics,
charts, graphs• Events
GOOD CONTENT:
• A picture is worth 1,000 words
• Optimize images for Web & Search
• Pay for great design
• OR enlist tools to create your own
• Is it worth a like, retweet, pin, +1, etc.?
• Every post needs an image
Tells a Story Looks Great Is Shareable
Visual Storytelling
• 90% of info transmitted to the brain is visual, and visuals are processed 60,000X faster in the brain than text
• Visual content on Facebook sees 65% higher engagement
• Photos are “liked” 2X as much as text only
• Consumers are 85% more likely to purchase a product after watching a product video
• Post on multiple platforms for different audiences
• Ensure that there is a photo or image on every, single post
**BONUS STRATEGY: Have fans and influencers post THEIR photos & videos on YOUR pages*Source: HubSpot, 2012
Content Curation
Original>Aggregate>Curate
• Themes, holidays, observances• News: Int’l, Nat’l & Local• Conferences & Events• Company milestones & human
interest• Industry influencers & thought
leaders• Trends:
– Google.com/trends– Twitter – Alltop.com– Reddit.com– StumbleUpon.com
• Social Search– Keywords & hashtags
CONTENT CREATION TOOLS
• PicMonkey.com—edit photos & add text
• MemeMaker.net• Visua.ly—Create your
own infographics• SomeECards.com• Creative Commons—
Royalty Free Images
Create a Content Calendar
1. Make your job easier & save time!
2. Plan: Yearly, Quarterly, Monthly, Daily
3. Include seasonal, industry & local topics
4. Keep it simple: Spreadsheet or Google Doc
5. Automate with a Third Party Tool: Hoot Suite, Sprout Social
6. Plan but be prepared to react and engage daily
Tools: Hoot Suite
Features:
• Manage multiple social networks: Twitter, Facebook, LinkedIn, Google+, FourSquare, Wordpress
• Schedule messages & tweets• Track brand/name mentions• Advanced analytic reporting • HootSuite University• 30-Day free trial then build your
own plan: FREE-$100/month
Tools: Sprout Social
Features:
• Publish to: Twitter, Facebook, LinkedIn & Google+
• Engage within stream inbox and utilize tasking tools
• Unlimited reporting & exporting of analytics
• Run competitor Twitter reports• Monitor your brand• CRM w/contact records &
editable notes• Collaborate w/internal team• 30-Day free trial then: $39-
$99/month
Social Engagement
Take it to the Next Level
Engaging your fans into action• Must have=social share buttons
on your website & product catalog• Give to get: Fans expect
something exclusive– Coupons, special offers, insider info,
special access, prizes, contests
• Ask for engagement: Strong calls to action– Ask for likes & shares– Ask for comments and opinions and do
something with it– Ask for fans/customers to share their
stories and pictures
• Create a Fan Hub and award advocacy & sharing– Check out Napkin Labs & ePrize
Sweepstakes & Promotions
Try social media promotions for lead generation and engagement!
Types of Promotions:
• Simple sweeps• User Generated: Photo/video contests,
essays• Caption Contests• Instant Win• Pin to Win• Group Offers/Deals• Quiz/Trivial• Multi-Platform
**BONUS TIP: The lower the barrier to entry the greater number of entries
Third-Party Promotional Platforms
• WooBox.com
• NorthSocial.com
• WishPond.com
• ShortStack.com
*Promotion hosting can cost between: $0-$50/month
Collect Likes & Leads w/Promos
• Fangate
• Mobile-Optimize
• Choose a desirable & easy prize to communicate
• Cross promote: other networks, at events, on website
• Use Promoted Posts & Ads to reach a larger audience
• Use Influencers to share
• Announce the winner
Social Amplification
Live Events & Social
Amplify your social media efforts at Live Events & engage with your audience
• Social calls to action & signage• Free Wi-Fi• Encourage & incentivize social “Check
Ins”• Use event hashtags• Photo opps & shared photo albums• On-site to social promotions• Event social stream/content hub:
– Postano.com– LiveFyre.com– RebelMouse.com
**BONUS TIP: Social hubs can serve as exciting feeds on your social platforms and websites
PAID SOCIAL ADVERTISING
Facebook Twitter YouTube
• Marketplace Ads• Promoted Posts• Sponsored
Stories
• Promoted Tweets
• Promoted Accounts
• Display Ads• Overlay In-Video
Ads
Thank You! SmartySM.com