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www.tekclasses.com +91-8970005497/7411642061 [email protected]/[email protected]
SALESFORCE ADMIN AND DEVELOPER TRAINING
DURATION 40hrs
AVAILABLE BATCHES WEEKDAYS (7.00AM TO 8.30AM) & WEEKENDS (10AM TO 1PM)
MODE OF TRAINING AVAILABLE ONLINE INSTRUCTOR LED
CLASSROOM TRAINING (MARATHAHALLI, BANGALORE) SELF PACED VIDEOS
No. 249, 3rd Floor, Chirag Towers, Above Born Babies, Outer Ring Road, Marathahalli,
Bangalore – 560037 Landmark – Next to Kalamandir Showroom
Email Contact Number Website [email protected] +91-7411642061 www.tekclasses.in [email protected] +91-8970005497
If you are looking for salesforce admin and developer Training, then Tek Classes is the right place to get the
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Course Overview Little about salesforce admin and developer and salesforce admin and developer Training
Salesforce.com is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San
Francisco. It was founded in March 1999, in part by former Oracle executive Marc Benioff. Learn salesforce admin
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SALESFORCE ADMIN AND DEVELOPER
Basics . Basic of Cloud Computing . What is CRM? . What is force.com, basic of different kind of clouds? . Version and Editions of SFDC, Release Cycle . Developer Account, Sandbox - Various kinds . Open a Developer Account" . Salesforce Data model . Standard Object relationships . Recap - Field Types . Introduction to Force.com Explorer" . Salesforce Data model . Security Model - OWD, Profiles, Roles . Field Level Security, Record types, Page Layout Creation & Assignment" . Creating Custom Objects, Tabs . Custom Fields & Data Types . Record Types . Page Layouts, Related Lists, Views . Roll up summary, Formula, Validation Rules . Views - List View, Search View, Detail View, Edit View . Different Data types, Salesforce Primary Key, External Id Marketing Cloud . Lead - Lead Process, Assignment rule, Web to Lead . Campaign - Campaign Hierarchy, Campaign Member, Campaign Influence Sales Cloud . Account - Account Team, Account Hierarchy, Partner Account . Contact . Person Account . Event & Task" Sales Cloud . Opportunity - Sales Process, Sales team, Opportunity Split, Similar Opportunity . Product & Price book - Product Group, Product Family" Service Cloud . Case - Case Team, Case Assignment Rule, Support Process, Auto Response Rule, Escalation Rule, Email to Case, Web To Case . Solution . Knowledgebase Activity Management . Creating Activities . Shared Activities Overview . Creating Event/outlook appointment . Cloud Scheduler . Managing public and resource calendar." Reporting and Dashboard . Reports . Standard and Custom Reports . Custom Report types . Tabular/Matrix/Joined Reports . Complex Reports using report type"
Analytics . Analytics Snapshot . Charts . Dashboards" Workflow and Approval Process . Define Workflow . Workflow Components . Workflow Actions . Define Approval Process . Define Approval Actions . Test Workflow and Approval Process" Data Migration and Tools . Data Loader (GUI) & Data Loader (CLI) . Merge, Mass Update & Delete . Developer Workbench (Cloud App) . Offline and Office Connector . Force.com Explorer and SOQL" Monitoring and Salesforce Chatter . Monitoring . Notifications on API Usage . Checking Debug Logs . Bulk Data Load Jobs . Chatter" Administration . Force.com Governance Limits . Security, Password Policies . Best Practices . Translation Workbench . Appexchange . Content Management" Customization via Code . MVC Design of Salesforce . Apex Code . Apex Trigger . Visual Force Pages . Test Methods" Deployment . Deployment - Using Change Set, Eclipse, Ant . Portal capability of SFDC (Sites, Community, Partner, Customer)"
Salesforce Admin Introduction Introduction to Cloud Computing What is Cloud Computing? Advantages Layers – Client, Application (Software as a Service (SaaS)), Platform (platform as a service (PaaS)), Infrastructure (infrastructure as a service” (IaaS)), Server Deployment Models – Public cloudm Community Cloud, Hybrid Cloud, Private Cloud Introduction to Salesforce Admin What is Salesforce Admin.com? Advantages Products and Services Customer Relationship Management (CRM) – Salesforce Admin CRM and other CRM The Sales Cloud The Service Cloud Force.com Platform Chatter AppExchange Configuration Web services Mobile support Introduction to Force.com Platform Registering Developer Edition with Salesforce Admin.com Standard applications Standard Tabs Standard Objects and relationships, Links Setup page – Personal Setup, Application Setup and Administration Setup Personal Setup Personal Information Change Password Reset my security Token Change My Display Grant Login Access Calendar Access Reminders Email Settings Designing Applications on Force.com – I Creating new application Creating Custom objects Creating Tabs – Custom Tabs, Web tabs Adding text, Currency, Checkbox, Date fields Creating Picklists Field Dependencies Designing Applications on Force.com – II Encrypted fields, field help, and field history tracking Use master detail, lookup, and many-to-many Relationships Custom button and links Creation Rollup Summary field
Designing Applications on Force.com – III Develop custom formulas Use the vlookup, regex, ischanged, isnew, and priorvalue functions to build business processes Validation Rules – Creating rule by applying formulas Payelayouts – Payelayout Editor, Grouping fields into New Section, adding space between Fields, Editing Field properties Search Layouts Designing Applications on Force.com – IV Workflows Introducing Workflow Rules and work flow actions Email Alerts – Email templates Tasks Field Updates – Queues and Time Dependent Workflow Actions Designing Applications on Force.com – V Creating an approval Process Create an Email template for approvals Create an Approval Process Create a Custom Profile Create User Test the Approval Process Reports Introducing Reports and Custom Reports Create a tabular Report Create a Summary Report – Adding Summary fields and adding Columns and Filters Create Matrix Report Exporting Reports Dashboards – Creating and Editing Dashboards, Adding Dashboard SnapShots to Home Page, Creating Additional Reports Creating Custom Report Types Sharing and Security data – I Creating User Accounts Controlling Access to Data Controlling Access to Objects Introducing Profiles Standard Profiles Custom Profiles Controlling Access to Fields Introducing Filed Level Security Accessing Field-Level Security Settings Sharing and Security data – II Controlling Access to Records Introducing Organization-Wide Defaults Introducing Role Hierarchies Company Roles and Profiles Sharing Rules Manual Sharing Sharing and Security data – III Displaying Field values and Page Layouts according to Profiles – Overriding Sharing with Object Level Permissions Administration Groups – Managing Groups (Public and Personal)
Sharing and Security data – IV Login History Password Policies User session Settings Set Trusted Ip range Administration Setup – Mobile, Desktop and Email administration Mobile Administration: Configuring Mobile user User Settings Desktop Administration: Configuring for outlook Offline Briefcase configuration Email Administration Testing Deliverability Deliverability Settings Setting Organization-Wide addresses Compliance BCC Setting Email Footers Company Profile and Monitoring Editing Company Information Settings Fiscal Year Settings Business Hours and Holis Language Settings Debug Logs Email Log files Managing data – I Importing data to Salesforce Admin.com from external Sources Import Custom objects Data Export Mass Transfer Records Mass Delete Records Mass Transfer Approval Mass Update addresses Managing data – II Data Loader Data loader Overview When to use Data Loader Installing and configuring data Loader Use Data Loader to create mapping files and upsert data Running Batch Processes Command Line Quick start Dataloader.io
