Championing R.A.C.E. Public Service Excellence at Full Speed

By Prof. Jo B. BitonioFor DENR /PENRO/CENROSeptember 26, 2011

2011 Anniversary of the Philippine Civil Service

M.C. No. 17, s. 2011

Theme: Championing R.A.C.E.: Public Service Excellence at Full

Speed

In a RACE to serve

Responsible

Accessible

Courteous

& Effective Public Servant

R A

C

E

RACE

ResponsibleAble + respond

Ability to respond

PANGULONG BENIGNO S. AQUINO III

Ipagpatuloy ninyo ang pagpapanday ng mga responsable, maaasahan, may galang at mahusay na mga lingkod-bayan nang sa gayon ay mapabilis ang pagtitimon natin sa ating bansa tungo sa kaunlaran

Kayo ang araw-araw na bumubuo ng isang gobyernong tunay na mapagkakatiwalaan at walang-sawang nagsasakripisyo upang mapagsilbihan ang inyong mga kababayan. Kaya naman kasama ng sambayanang Pilipino, sumasaludo ako sa lahat ng lingkod-bayan na ehemplo ng integridad, propesyonalismo at dedikasyon sa serbisyo publiko.

MENSAHE NI FRANCISCO T. DUQUE III,TAGAPANGULO NG KOMISYON NG SERBISYO SIBIL

“We are here to be Champions in the R.A.C.E. to Serve, and this year, we should prove that Public Service Excellence is at its Best”.

Responsible Person

A responsible person owns up to their role in any situation, and learns from their mistakes.

We are responsible for our actions--all of them. We are responsible for our thoughts and behavior, whether deliberate or unintentional. A responsible person makes mistakes, but when they do, they take responsibility and make it right

An Irresponsible Person

An irresponsible person shifts the blame to someone or something else, and makes the same mistakes over and over again.

Irresponsible people tend to shift the blame onto those factors, and vocalize them as excusesExcuses come in many shapes and sizes, but the most common is "I would/would've, BUT...

How to make responsibility for your action?

1. Be accountable. Even if life is unbearable. You are responsible for how you respond your behavior should always be under control

2. Stop blaming. It is easy to point a finger. Blaming others doesn’t help you become a responsible person. Treat the other person as a jerk. Don’t be one yourself

How to make responsibility for your action?

3. Acknowledge what happen. When you acknowledge you eliminate the need to make up silly excuses. “I messed up” is the responsible three word sentence. Followed up “ how can I make up to you?” It makes people willing to forgive. Your integrity earns respect

How to make responsibility for your action?

4. Accentuate the positive. Move through the day with positive attitude. People who don’t take responsibility are negative and cynical? The folks who blame others seem to have the worse luck. Anything that goes wrong is always the other person’s fault. No wonder they don’t achieve much happiness. They are perpetual victims. Switch your focus from what went wrong to what went right. A small shift in focus turns a loser into a winner

How to make responsibility for your action?

5. See yourself clearly. Taking responsibility means acknowledging both your strengths and weaknesses. Know your talent and put them to use. A responsible person continues to grow emotionally

How to make responsibility for your action?

6. Say thank you. A responsible response is a sincere “ thank you”

How to make responsibility for your action?

7. Practice healthy self focus. It’s a personal responsibility to get acquainted with your hurts, limitations, your gifts and talents. You grow into the best person you can be

How to make responsibility for your action?

RACE

Accessible

Accessible

1. Simplify rules and procedures to avoid red tape;

2. Adoption of work systems and procedures that will institutionalize a management climate conducive to public accountability

3. Consult the public they serve for the purpose of gathering feedback and suggestions on the efficiency, effectiveness and economy of services. They shall establish mechanism to ensure the conduct of public consultation and hearings.

4. Government officials shall make themselvesavailable to their staff for consultation anddialogues.

5. As a general rule, when a request orpetition, whether written or verbal, can bedisposed of promptly and expeditiously, theofficial or employee in charge to whom thesame is presented shall do soimmediately, without discrimination, and in nocase beyond fifteen (15) days from receipt ofthe request or petition

Accessible

CourteousRACE

Courteous

1. Being courteous means putting yourself in the other persons shoes instead of thinking of yourself first. It means doing something without being asked and this is not a one time event. We all think we're courteous to some extent but it takes practice. Bad habits don't get better unless you're aware of them. Once you pick up bad habits and, especially from watching and learning from other people, they become normal

2. Pag mano, pag “po”

3. Holding the elevator is a nice gesture. Pushing the floor buttons for the other person is even a nicer one; Holding the door is very courteous too. In the business world, its always courteous to say "hello" and "goodbye". If you are on the phone at work, its always wise not to slam the phone down, as this type of discourtesy may leave a bad impression on the other end.

4. Say please, excuse me, sorry, greetings

Courteous

Effective Public Servant

RACE

Good governance is at the center of my administration’s socioeconomic strategy, and the people are at the center of good governance. Their vigilance, their constant and adamant participation in public discourse, the strength they lend my administration as we dismantle the many obstacles put up by the enemies of reform—these, ultimately, are what fuels us on the straight and righteous path toward equitable progress

Effective Public Servant

Opening up government to the people; making government a truly democratic space, allowing citizens access to its processes, and in fact encouraging them to participate in these processes: to take a stand, to contribute to a consensus, and to accept this consensus as the product of their own collective will.

Effective Public Servant

end of presentation

Reference:Judy Ford “how to take responsibility for your action” Feb 23, 2011

http://www.ehow.com/how_4802685_responsibility-actions.html

Republic Act No. 6713, otherwise known as the Code of Conduct and Ethical Standards for Public Officials and Employees

To Have Common Courtesy http://www.ehow.com/how_4831061

His Excellency Benigno S. Aquino IIIPresident of the PhilippinesAt the 2011 Annual Meetings of the World Bank and International Monetary Fund[Delivered at Washington, D.C., on September 21, 2011(September 22, Manila time)]