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Communication class
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L/O/G/O
Obstacles to Obstacles to Effective ListeningEffective Listening
Team 2Team 2
Nguyen Thuy NgaDo Kieu TrangLe Nhu Hoan
Pham Quang DuyVu Quynh Trang
ContentsContents
Forms Forms ofof Ineffective Ineffective
Internal ObstaclesInternal Obstacles
Situational ObstaclesSituational Obstacles
Obstacles Obstacles
to to effective effective listeninglistening
Situational ObstaclesSituational Obstacles
IncomprehensibilityIncomprehensibility
Message OverloadMessage Overload
Message ComplexityMessage Complexity
Situational obstaclesSituational obstacles
are the context of a rhetorical act, made up
of a rhetor, an issue, and an audience
Environmental DistractionsEnvironmental Distractions
Situational ObstaclesSituational Obstacles• IIncomprehensibilityncomprehensibility exists when a message is not easy for
us to understand because of language or transmission transmission problems
• Message OverloadMessage Overload occurs when the messages are too many for us to take and keep in mind
Situational ObstaclesSituational Obstacles
• Message ComplexityMessage Complexity exists when a message we are trying to understand is highly complex, packed with detailed information, or involves intricate reasoning
• Environmental DistractionsEnvironmental Distractions occurs when some external factors affect us and make us lose attention and miss information– Example: When you are listening to your teacher but
suddenly you hear a sound of a truck in the street. That sound makes you lose focus and miss the information in the course
Internal ObstaclesInternal Obstacles• PreoccupationPreoccupation: One of the most common obstacles to
listening is preoccupation. When you are too interested or paying attention to something, you'll miss other things around– Example: Your class intends to go camping at the weekend but you
are focusing on your homework and do not hear what they say. So, you will not know what place they decide to go on the trip
Internal ObstaclesInternal Obstacles• Prejudgment:Prejudgment: A second internal obstacle to good
listening is prejudgment. It occurs when we tend to judge others or their ideas before we have heard them– Example: When a team member gives you the idea that he or she
has told you before, you may think you already understand that ideal so you do not listen carefully. However they can add more detailed information on what they say but you miss all that information because of not listening carefully
Internal ObstaclesInternal Obstacles• Lack of effortLack of effort: The third is lacking of effort. It occurs
when we sometimes feel tired and do not want to make efforts to listen well– Example: In the classroom, you fall asleep when your teacher is
teaching. The lecture is very important and you want to listen to your teacher. However, because you feel too tired and your effort is not high, you still fall asleep
Internal ObstaclesInternal Obstacles• Reacting to emotionally loaded languageReacting to emotionally loaded language: When we react
to words that evoke very strong responses, positive or negative. Those words make us fail to grasp another person's meaning– Examples of loaded words are peace, war, patriotism, freedom,
rebellion, slavery, justice, unity
• Not recognizing diverse listening styles:Not recognizing diverse listening styles: Recognizing and adjusting to different listening styles that reflect different cultures and social communities– Example: Indian people often shake their head to show agreement.
A speaker who doesn’t understand this pattern will find it confusing and misinterpret the agreement as disagreement
Forms of Ineffective Forms of Ineffective ListeningListening
Defensive ListeningDefensive Listening
Literal Literal ListeningListening
AmbushingAmbushing
PseudolisteningPseudolistening
Selective Selective listeninglistening
Ineffective MonopolizingMonopolizing 6 Forms6 Forms
Ineffective ListeningIneffective Listeningis making people believe that we are listening
to them although we do not pay attention
PseudoPseudo
listeninglistening
Ineffective ListeningIneffective Listening
is continually talking about ourselves in the is continually talking about ourselves in the conversation instead of listening to othersconversation instead of listening to othersMonopolizingMonopolizing
ConversationaConversational rerouting l rerouting
ConversationaConversational rerouting l rerouting
InterruptingInterruptingInterruptingInterrupting
Ineffective ListeningIneffective Listeningis listening to what we are interested in and
ignoring what we do not want to hearSelective Selective listeninglistening
Ineffective ListeningIneffective Listening
Defensive Defensive listeninglistening
involves perceiving a personal attack, criticism, or hostile undertone in communication when
non is intended
Ineffective ListeningIneffective ListeningLiteral Literal
listeninglistening involves listening only to the content level of meaning and ignoring the relationship level of
meaning
Ineffective ListeningIneffective Listeningis listening carefully for the purpose of gathering
gathering ammunition to use in attacking a speakerAmbushingAmbushing
L/O/G/O
Thanks for your Thanks for your listeninglistening
Team 2Team 2