Moving from Manufacturing to Transactional

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Moving fromManufacturing to Transactional

Moving fromManufacturing to Transactional

Luis Wu CuanLuis Wu CuanJune 28, 2006June 28, 2006Luis Wu CuanLuis Wu CuanJune 28, 2006June 28, 2006

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AgendaAgenda

Myths and AssumptionsMyths and Assumptions

Key Differences with Lean Six Sigma programs Key Differences with Lean Six Sigma programs and Best Practicesand Best Practices

Six Sigma @ Ingram MicroSix Sigma @ Ingram Micro

Recruiting and Developing Six Sigma TalentRecruiting and Developing Six Sigma Talent

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Myths and Assumptions QuizMyths and Assumptions Quiz

True or False:True or False: TrueTrue FalseFalse

““Six Sigma works in Six Sigma works in any environment”any environment”

““A process is a process”A process is a process”

““Six Sigma skills are Six Sigma skills are 100% transferable”100% transferable”

The Common Goal:Improve processes and customer experience

The Common Goal:Improve processes and customer experience

It DependsIt Depends



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My Personal Journey . . . My Personal Journey . . .

MANUFACTURINGMANUFACTURING TRANSACTIONALTRANSACTIONAL

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Skills - EngineeringSkills - Engineering

Technology Distribution – Technology Distribution – tangible/intangible tangible/intangible processesprocesses

Various types of processesVarious types of processes

Data collection can be Data collection can be challengingchallenging

Cross-functional business Cross-functional business skillsskills

Processes 100% repeatableProcesses 100% repeatable

Data collection aboundsData collection abounds

Electric Motors – tangible Electric Motors – tangible processesprocesses

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Lean Six Sigma Tool ChartLean Six Sigma Tool Chart

Manufacturing Transactional

Basic Tools Project Charter and Process Map are the foundation to a successful project

Statistical Tools Wide and frequent use

DOE, Gage R&R, Taguchi, Regression, Hypothesis

Basic Stats used

Pareto charts

Control charts

Some regression and hypothesis

Team Tools

C&E Matrix, FMEA, Brainstorming

Important and can be validated with data

Extremely important

Lean Tools - Waste Good to use before Six Sigma projects

Wide and frequent use for projects

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Ingram Micro’s Six Sigma Journey Ingram Micro’s Six Sigma Journey

ResultsResultsShare best practicesShare best practices

Deployment ofDeployment ofScorecard conceptScorecard concept

6 6 σ, the way σ, the way we do businesswe do business

DeploymentDeploymentof methodologyof methodology

Create AwarenessCreate Awareness

20012001 20022002 20032003 20042004 20052005 20062006 20072007

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Six Sigma @ Ingram Micro? Six Sigma @ Ingram Micro?

Common Approach & LanguageCommon Approach & Language

Common Tools & Deliverables Common Tools & Deliverables

Fact Based Decision Making (Use of Fact Based Decision Making (Use of Quantitative Methods)Quantitative Methods)

Consistent Results & Bottom Line Focus Consistent Results & Bottom Line Focus

“A Consistent and Logical Approach to Problem Solving”

“A Consistent and Logical Approach to Problem Solving”

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Anatomy of a COE AssociateAnatomy of a COE Associate

Project Management

Process Improvement

Analytics

Facilitation and training

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Roles and Responsibilities Roles and Responsibilities

Executive Support (10%)

Mentoring/Coaching (40%)

Project Management (30%)

Training Development/Deployment (10%)

Project Status & Financial Tracking (10%)

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Six Sigma skills for TransactionalSix Sigma skills for Transactional

1.1. LeadershipLeadership

2.2. Facilitation skillsFacilitation skills

3.3. Presentation/Training experiencePresentation/Training experience

4.4. Educational backgroundEducational background

5.5. Project managementProject management

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The Road to SuccessThe Road to Success

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Luis Wu Cuan’s “Top Ten” TakeawaysLuis Wu Cuan’s “Top Ten” Takeaways

10. Different environments, different approaches10. Different environments, different approaches

9. Start with function closest to manufacturing: 9. Start with function closest to manufacturing: Operations/Distribution CentersOperations/Distribution Centers

8. Cross-functional dependencies are very common8. Cross-functional dependencies are very common

7. Avoid “shot gun” approach to training7. Avoid “shot gun” approach to training

6. Basic statistical and team based tools6. Basic statistical and team based tools

5. Focus on quick wins first5. Focus on quick wins first

4. Benchmark, benchmark, benchmark4. Benchmark, benchmark, benchmark

3. Lean tools are a great fit to 3. Lean tools are a great fit to transactional processestransactional processes

2. Culture change is the challenge2. Culture change is the challenge

1. You got 5 minutes to the Gala Awards1. You got 5 minutes to the Gala Awards

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