1. MotivatingAdministrative Staff Ali Mohammad Hossein Zadeh1101600641 Anahita Ghanad1101600847 Hadis Pourshaban1112300005May 2012, Multimedia University, Cyberjaya

2. What is Motivation? Motivation is the result of the interactionbetween the individual and the situation. The only way to get people to likeworking hard is to motivate them. Today,people must understand why theyreworking hard. Every individual in anorganization is motivated by somethingdifferent.-Rick Pitino 3. Key Elements of Intensity Direction Persistence 4. Importance of motivation Motivation is very important for anorganization because of the followingbenefits it provides:1) Puts human resources into action2) Improves level of efficiency of employees3) Leads to achievement of organizational goals4) Builds friendly relationship5) Leads to stability of work force 5. The top reasons employeesremain where they are: Career growth, learning, and development Exciting work and challenge Meaningful work, making a difference and a contribution Great people Being part of a team Good boss Recognition for work well done Fun on the job Autonomy, sense of control over my work Flexibility, for example, in work hours and dress code Fair pay and benefits Inspiring leadership Pride in the organization, its mission, and quality of product Great work environment Location Job security Family-friendly employer Cutting-edge technology 6. Elements of a SuccessfulMotivation Program1. General Principles of Motivating Employees Know your staff Give feedback Partner with staff in achieving their goals Educate employees Keep employees informed and involved Use rewards that have mutual benefit 7. 2. Employee InvolvementSupervisors can help employees develop their perspectiveby regularly discussing strategic issues, and by supportinginvolvement in campus organizations, committees, andtraining programs such as the University PerspectiveProgram .3. Business LiteracyBusiness literacy is a popular concept in employeemotivation research. Business Literacy is defined asemployees thinking like strategic business partners, "or inhigher education, thinking like department heads.Elements of a SuccessfulMotivation Program cont. 8. 4. Vision and Values When employees are involved in developing operationalstrategies to carry out the vision and values of their workunit, a new level of engagement is achieved. Participating in a group process toward this end can behighly motivating, and it lends itself to strengthenedteamwork. Such a process allows individuals to link theirown values and work to the strategic vision of the unit.Elements of a SuccessfulMotivation Program cont. 9. Practices to inspiremotivation Say thank youNothing can beat receiving personalthanks when employee achieved a goal. Get to know employeeOne incentive may not workwith all so It is important toask staff :what motivated them 10. Developing a flexible work scheduleIt provides a powerful tool for management that can be usedto fulfill business needs and help employees achieve a betterwork-life balance. Upward feedbackUpward feedback allowsemployees to provideconstructive input aboutbusiness practices.Practices to inspiremotivation cont. 11. Faculty and staff assistance programIt designed to provide assistance to facultyand staff for personal or work relatedconcerns that may interfere with job performance. Recognition andTraining activitiesProvide reasonable assurance that recognitionawards, rewards and prizes distributed by theuniversity.Practices to inspiremotivation cont. 12. Recognition Is: First motivational factor A leadership tool What is important to the leaders Behaviors that are valued Why recognition? Reinforces, recognizes and motivatesbehaviors that a manager wants to see Attract and retain employees 13. Recognition in universities Normally, universities have an awardprogram Money as reward Each Year MMU (Staff andstudents MMU Awards) 14. Normal award systems Announcing the date and categories Application Fill in the nomination form Describe duties and actions Supporting documents Recommendation letters Applications will be evaluated by areview committee 15. What Makes a Good Reward?Jim Brintnall says its got to be SMART: Sincere Meaningful Adaptable Relevant Timely 16. A Solution 17. Social Network Services A social networking service is anonline service, platform, or site thatfocuses on facilitating the building ofsocial networks or social relationsamong people who, for example,share interests, activities,backgrounds, or real-life connections. 18. Why social networks? Make connections with people withsimilar interests and goals Events Sharing Knowledge 53.6 percent of academics in MMUaccessed social networks on theirhand phones. 19. MMU Private Social NetworkMMUPSNProfileFriends /ConnectionsGroupsPostingStoriesSharingAwardSystem 20. MMUPSN Awards System Stories should be confirmed Users can like stories Users can suggest someone Users can nominate themselves justby one click Candidates will be selected by users Anytime, Anywhere 21. Wow Moments (Engagement Strategies Magazine) TD Canada Trust is the personal, smallbusiness and commercial bankingoperation of the Toronto-Dominion Bank(TD) in Canada. TD Canada utilizes its internal socialnetwork (Wow Moments) for employeemotivation and recognition Employees can post stories on the internalsocial network about things theyve done orobserved others doing in support ofproviding a positive customer experience 22. Wow Moments cont. Someone scans the stories, mostly for privacyissues Managers and employees get a monthly reporton where they rank versus their peers 35,000 employees and 65,000 stories Culture of Recognition Benefits : Increasing retention and discretionary effort Reinforcing corporate culture and building institutionalmemory Fostering collaboration Improving talent spotting 23. Q & A 24. Thank YouDankTerima kasihGraciasGrazie