ProgramProgram

25 Working Days25 Working Days

Soft skills- The key to employmentSoft skills- The key to employmentPerformance as a manager-leader

Performance as a team member

Task performance

Importance of illustrative soft skills :

Work ethics

Courtesy

Teamwork

Self – discipline & self – confidence

Conformity to prevailing norms

Language proficiency

Importance of Soft skills Could make the difference between getting hired and fired

Policy formulation and implementation

Size of business

Coping with competition

Harmonious relations

Motivation

Image building

Personality development

Career Enhancement

73 % of a Manager’s time is spend on

communication

Efficiency and success in the organization

Liaison

Salesmanship

Training and development

Bridging gap between planning and execution

Greater exposure to new ideas - broader

understanding of world affairs

Helps to boost employee morale

Overall self development

Importance of Soft skills

Soft skills aid in . . .Soft skills aid in . . .

Problem solving

Communication

Working with others

Creativity

Working under pressure

Communication skillsCommunication skills Oral communicationWritten communicationListening skillsInterpersonal / Intrapersonal communicationTelephone etiquette

4 Days4 Days

Presentation skillsPresentation skillsPreparation for a presentationDo’s and don'ts for a successful presentationAction plan for a presentationFeedback and advicePracticing for presentationPresentation skillsReview of visualsBuilding a rapport with audienceThe “tell ’em” techniqueOvercoming stress in public speaking

2 Days2 Days

LeadershipLeadershipWhat makes a leaderConcept of leadershipLeadership & human behaviorLeadership & communicationLeadership & motivationLeadership & time managementLeadership & changeBrings out the leader in youCase studies

3 Days3 Days

Invest in yourself . . .

Know the four factor theory of leadershipKnow yourselfKnow othersKnow your jobKnow your Organization Do provide directionsDo implementDo motivate

Team BuildingTeam BuildingCharacteristics of effective teamsFive factor personality modelTeam building blocksCommunication within informal workgroupsSelf managing teamsBeing an effective and valuable team leaderEnsuring effectiveness / performance of teams

5 Days5 Days

Negotiation skillsNegotiation skillsWhy negotiatePre- negotiationNegotiation strategyNegotiation processPlanning & preparation toolsNegotiation review & continuous improvementConflict negotiation

““We have no choice but to negotiate in the business We have no choice but to negotiate in the business scenario, we can only decide how well we want to scenario, we can only decide how well we want to

negotiate. & emerge as negotiate. & emerge as WINNERS WINNERS ””

1 Day1 Day

Emotional IntelligenceEmotional Intelligence

Brief History

Nature of EI

Importance of EI

The emotional brain

Domains of EI

Cost of emotional illiteracy

EI-the dark side

1 Day1 Day

Interview & Group DiscussionInterview & Group Discussion

Types

Formats

Preparations

Conduct

Follow-up

Ethical guidelines

2 Days2 Days

Executive EffectivenessExecutive Effectiveness

Goal setting

Time

management

Handling stress

Relationship

building

2 Days2 Days

Corporate EtiquetteCorporate Etiquette

Dining etiquette

Gift giving

Cross cultural communication

Hotel etiquette

2 Days2 Days

Personal GroomingPersonal Grooming

Basic wardrobe

Dressing for interviews

Friday dressing

Briefcases

Women executives

Personal grooming

1 Day1 Day

Finance for non-finance managersFinance for non-finance managersWhy finance mattersAnalyzing income statements, balance sheets and cash flow statementsEstablishing and managing realistic operational budgetsSelecting the most profitable projects or activitiesImportance of depreciation & amortizationManaging a profit / cost centreBudgeting

2 Day2 Day

Always Remember . . . Always Remember . . .

The Six most important words “I ADMIT I MADE A MISTAKE”The Six most important words “I ADMIT I MADE A MISTAKE”

The five most important words “YOU DID A GOOD JOB”The five most important words “YOU DID A GOOD JOB”

The four most important words “WHAT IS YOUR OPINION”The four most important words “WHAT IS YOUR OPINION”

The three most important words “IF YOU PLEASE”The three most important words “IF YOU PLEASE”

The two most important words “THANK YOU”The two most important words “THANK YOU”

The least important word “I”The least important word “I”