Soft Skills in Employee Relations

Presented By:Disha .A. Gandhi

Shraddha .G. Desai

INTRODUCTION

We can not survive longer with food lacking of nutrients similarly employees can not survive longer on his job without the employability skills.

•The level of skills demanded by employers had increased, mainly because:

a)higher levels of technology,

b)increasing competition, and

c)increasing concerns about quality of products.

• Soft skills is relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.

• Soft skills relate to a person's ability to interact effectively with coworkers and customers and are broadly applicable both in and outside the workplace.

• Thus the soft skills become complementary to employability skills.

Skill Gap •The difference between the skills needed on the job and

those possessed by applicants, are called as the skills-gap.

• •Skill gap is of real concern to human resource managers and business owners looking to hire competent employees.

• •Employers need reliable, responsible workers who can solve problems and who have the social skills and attitudes to work together with other workers.

• •The problem is that technology is changing everyday but the study is remaining the same. Students get more theoretical knowledge and less practical application.

Some of the important Soft Skills:

• Ability to work under pressure/efficiency

• Interpersonal skills

• Holistic thinking

• Ability to accept criticism

• Conflict-solving skills

UUB 3013 Study Skills

SOFT SKILLS

Person's EQ (Emotional Intelligence

Quotient),

The cluster of personalityTraits, social graces,

Language, Personal habits,

Friendliness and optimism

Soft skills complement hard skills,

which are the technical requirements of a job.

Involved intrapersonal and Interpersonal skills

Soft Skills in ITEL…..

APPROACHES TO DEVELOP SOFT SKILLS

3 common approaches to developing soft skills among graduates are:

1. The curriculum-integrated approach which enables students to develop soft skills within the context of their discipline;

2. The stand-alone approach wherein soft skills development is taught in a unit separate from core discipline studies; and

3. Work placements or work-based projects which require students to spend a portion of their time in the workplace.

Team WorkTeam Work

• People of either gender, different age groups, qualification, status & skills work as a team with a common objective of accomplishing the task

• The success of any organization largely depends on in the coordinated efforts of its employees

• It mainly refers to the agreeableness & co-operation among the team members

Professional ethicsProfessional ethics

Professional ethics is the need of the hour in India

When a person is at the work spot, he must think of his work only

He must put his heart & soul into the work

Each employee is a organic part of the organization & must strive to contribute his might to the successful functioning of the organization.

Effective Communication in the Workplace

• Effective communication is the process of transmitting clearly understood messages between all involved parties.

• The ability to communicate effectively is extremely important to a person’s success in the workplace.

• Communication of information is a primary resource for every business.

Soft skill Training (Contd.)

• MOTIVATION• CHANGE MANAGEMENT• TEAMWORK• LEADERSHIP SKILL• PERFORMANCE MANAGEMENT• CONFLICT MANAGEMENT• GROUP DISCUSSION• ART OF NEGOTIATION• PRESENTATION SKILLS• PUBLIC SPEAKING

Soft skill Training (Contd.)

• TELEPHONIC CONVERSATION, • RELATIONSHIP MANAGEMENT• ACTIVE LISTENING• POSITIVE THINKING• ART OF CONVERSATION• INTERPERSONAL SKILL• CONFIDENCE BUILDING• BODY LANGUAGE

Motivation…..

Teamwork…..

Group Discussion…..

Telephonic Conversations…..

Active Listening…..

Interpersonal Skills…..

Thank you!