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Working and Writing in TeamsModule 18
Members of successful teams...
✤ Seek information and opinions.✤ Give information and opinions.✤ Summarize.✤ Evaluate.✤ Coordinate.
Members of enjoyable teams...
✤ Encourage participation. ✤ Relieve tensions.✤ Check feelings.✤ Solve interpersonal problems.✤ Listen actively.
Negative Behaviors in a Group
✤ Blocking✤ Dominating✤ Clowning✤ Withdrawing
Type of Leadership in Groups
✤ Informational✤ Interpersonal✤ Procedural
Leading without Arrogance...
✤ Smile✤ Share✤ Suggest✤ Think✤ Volunteer✤ Ask
Characteristics of Successful Groups...
✤ Setting clear deadlines, scheduling frequent meetings, and dealing directly with conflict.
✤ Listening to criticism and making important decisions together.
Groupthink
✤ the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.
How to avoid Groupthink
✤ Consciously search for additional alternatives.
✤ Test assumptions.✤ Encrouage disagreement and protect the
right of people in a group to disagree.
Responding to Group Problems...
✤ Make sure that the people involved really disagree.
✤ Check to see that everyone’s information is correct.
✤ Discover the needs each person is trying to meet.
✤ Search for alternatives.
✤ Repair bad feelings.
Effective Responses to Criticism...
✤ Paraphrasing.✤ Checking for feelings.✤ Checking inferences.✤ Buying time with limited agreement.
You-Attitude in Conflict Resolution...
✤ What do you think of our text’s discussion of you-attitude in conflict resolution on page 325?
✤ What do you think of the examples they offer?
Stages of Collaborative Writing...
✤ Planning✤ Composing✤ Revising✤ Editing and Proofreading
More tips for a successful group...
✤ Extra time.✤ Familiarity.✤ Responsibility.✤ Sensitivity.✤ Written agreement is better than oral
agreement.
Questions?
Homework...
(18.1) What are the three kinds of group leadership?
(18.2) What is groupthink?
(18.3) How do you use you-attitude during conflict?
(18.4) What strategies produce the best co-authored documents?
Thank you.