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Mobile Online Support Strategies Jason Rhode, Ph.D. [email protected] @jrhode jrho.de/ uismobil e14

Mobile Online Support Strategies for Serving Today's Connected Online Students

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slides accompanying talk by Jason Rhode, Ph.D. on 2/21/14 at University of Illinois at Springfield for Symposium for Online Program Coordinators; complete online handout available at http://jrho.de/uismobile14

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Page 1: Mobile Online Support Strategies for Serving Today's Connected Online Students

Mobile Online Support Strategies

Jason Rhode, [email protected] @jrhode

jrho.de/uismobile14

Page 2: Mobile Online Support Strategies for Serving Today's Connected Online Students

jrho.de/uismobile14

Page 3: Mobile Online Support Strategies for Serving Today's Connected Online Students

A day in the life

Page 4: Mobile Online Support Strategies for Serving Today's Connected Online Students
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A day in the lifeyour

todaysmeet.com/uismobile14

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A day in the lifea student’s

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Students today...

Page 55: Mobile Online Support Strategies for Serving Today's Connected Online Students

75%75% of 12-17 year-of 12-17 year-

olds own cell olds own cell phonesphones

Photo credit: flickr.com/photos/librarianguish/4594070690

Page 56: Mobile Online Support Strategies for Serving Today's Connected Online Students

50% 50% of teens send of teens send

50 or more50 or more text messages a daytext messages a day

50% 50% of teens send of teens send

50 or more50 or more text messages a daytext messages a day

Photo credit: flickr.com/photos/yourdon/3478186431

Page 57: Mobile Online Support Strategies for Serving Today's Connected Online Students

30% 30% of teens send of teens send

100 or 100 or moremore

text messages a daytext messages a day

30% 30% of teens send of teens send

100 or 100 or moremore

text messages a daytext messages a day

Photo credit: flickr.com/photos/jpott/5598451556

Page 58: Mobile Online Support Strategies for Serving Today's Connected Online Students

99.8% 99.8% of college students of college students

own one or moreown one or morecell phonescell phones

99.8% 99.8% of college students of college students

own one or moreown one or morecell phonescell phones

Photo credit: flickr.com/photos/yourdon/4303061929

Page 59: Mobile Online Support Strategies for Serving Today's Connected Online Students

53%53% of phone-owning of phone-owning

students have smart students have smart phonesphones

53%53% of phone-owning of phone-owning

students have smart students have smart phonesphones

Photo credit: flickr.com/photos/danzen/4387877247

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Page 61: Mobile Online Support Strategies for Serving Today's Connected Online Students

97%97% of students use of students use text messaging text messaging

as their main form of as their main form of communicationcommunication

97%97% of students use of students use text messaging text messaging

as their main form of as their main form of communicationcommunication

Photo credit: flickr.com/photos/yourdon/5756223207

Page 62: Mobile Online Support Strategies for Serving Today's Connected Online Students

31%31% of U.S. adults prefer of U.S. adults prefer

to be reached by to be reached by text messagetext message

31%31% of U.S. adults prefer of U.S. adults prefer

to be reached by to be reached by text messagetext message

Photo credit:flickr.com/photos/yourdon/4557644854

Page 63: Mobile Online Support Strategies for Serving Today's Connected Online Students

Closing Thoughts...

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Mobile communication is’t

a fad and isn’t going away...

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People today expect to work, learn, and study whenever and wherever they

want

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How can mobile technology help

you be more efficient and

effective in your support of online

students?

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What might your mobile

communication strategy entail?

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“Information is not knowledge”

~ Albert Einstein

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“When it comes to learning,

technology doesn’t matter, but

structure does”

~ Eric Wignall

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@jr

hod

e

jrho.de/uismobile14