P R O F . S T E V E N L . J O H N S O N T w i t t e r : @ S t e v e n L J o h n s o n

http://stevenljohnson.org

http://community.mis.temple.edu/mis5101fall10/

MIS5101: Business Intelligence Week 5 – Data-Driven Management

Today’s Agenda

  Case Discussion

  Reading Discussion

  Recap: Blog Discussion Question

  Introduction to Analytics

Discussion Questions

  What is Intermountain’s approach to the management of health care delivery?   What role does information technology play in this approach?

  How do you rate the performance of Intermountain?   In what ways do they effectively collect and analyze

information?   Why doesn’t everyone do it this way?

  How would you describe Intermountain’s systems in relation to data, information, and knowledge management?   What is the relationship between these three levels of

processes?

Blog + Reading

  What is Taylorism?   Is Intermountain an example of Taylorism?   What is difference between efficacy, effectiveness

and efficiency?

Key Metrics

1.  Organize into groups of 3 2.  Identify metrics to track website usage 3.  Pick 3-5 to manage a website

Google Analytics

http://analytics.google.com

P R O F . S T E V E N L . J O H N S O N E M A I L : S T E V E N @ T E M P L E . E D U

T w i t t e r : @ S t e v e n L J o h n s o n http://stevenljohnson.org

http://community.mis.temple.edu/mis5001fall10johnson/

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