P R O F . S T E V E N L . J O H N S O N T w i t t e r : @ S t e v e n L J o h n s o n

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Week 6 – Knowledge Management MIS5100: Management Information Systems

Today’s Agenda

 Case Discussion

 Reading Discussion

 Blog Discussion Question

Case Study Discussion

  What are the key elements of Katzenbach’s knowledge management strategy? Is this a good strategy?

  What are the critical challenges in Katzenbach’s knowledge management? Describe both organizational and technical challenges.

  What are some specific ways in which Web 2.0 technology help Katzenbach’s knowledge management initiatives? Identify specific challenges, technology, and business solutions.

  If you worked at Katzenbach, in what ways (if any) would you be likely to use HUB+?

  Do you think HUB+ will succeed or fail?

90-Second Reflection

1.  What would you like to remember at the end of the semester about knowledge management?

2.  What would you like more knowledge about?

3.  Any other comments?

Reading Discussion

  Business intelligence   Process management   Successfully rolling out

  Community of practice   What is it?   How do you become a member?   What do you gain from membership?   How can management foster them within firms?

Blog Discussion

  Database management   data quality, data privacy

  Business intelligence   data needed to support operations changes

  Knowledge management   expertise finder   community of practice

  1919 Book of Knowledge (children’s primer)   all knowledge is contextual

P R O F . S T E V E N L . J O H N S O N E M A I L : S T E V E N @ T E M P L E . E D U

T w i t t e r : @ S t e v e n L J o h n s o n http://stevenljohnson.org

http://community.mis.temple.edu/mis5001fall10johnson/

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