1. Presentation by Denny Tabula, Edward Charfauros, Rowan Kamaunu, and Tawnya Tanudra

2. Team A Theory and TABLE 2-1 Demings 14 points Reduction of Product Failures, Operational Efficiencies , and Profitability Customer Complaints Management, Environmental Regulations Compliance and Reduce Damage Claims and Service Reliability Inventory Levels, Inventory Damage and Shrinkage Management, and Communications, Cooperation, and Coordination Between Departments Agenda Denny Rowan Tawnya Edward

3. Reduction of Product Failures Implement Zero defect program Select a Zero defect committee One individual per a department Investigate claims of product failures Empowerment of employees Stop production if any detected defect Management to be role models Be consistent with check ups on employee work ethics

4. Operational Efficiencies Standardizing the operational processes All processes are done same way All material and resources are checked against the audit/ or rubric Supplier development programs Service and feedback of the service Shows areas of expertise and areas for improvement Supplier audit Team of auditors audit suppliers Check for quality and meeting procedural objectives

5. Profitability Employees and Management knows their roles, job description, and have a proactive attitude Suppliers and vendors meet BJB Manufacturing qualifications Successfully selling, advertising, and marketing of BJB products to target markets Managers must keep up with progress and continue to regulate any arising issues.

6. Customer Complaints Management Effective Customer Complaint Management: Foster communication Identify root problems and causes Increase consumer satisfaction Quality Initiatives: Prepare policies and procedures Communicate policies to departments in supply chain Designate a public system for customers to file complaints or make inquiries

7. Environmental Planning Company environmental policy Environmental plans and permits Distribute manual to assign and communicate environmental responsibilities Environmental Regulations Compliance Environmental Planning Company environmental policy Environmental plans and permits Distribute manual to assign and communicate environmental responsibilities Environmental Planning Company environmental policy Environmental plans and permits Distribute manual to assign and communicate environmental responsibilities

8. Service Reliability Perform the service dependably and accurately Service reliability on a manufacturer, vendor, and retail level Reduce Damage Claims and Service Reliability Reduce Damage Claims Minimize risks and costs by maintaining strong partnerships between suppliers and vendors Establish proper packaging and shipment procedures Select qualified and reliable individuals to manage the process

9. Economic Order Quantity (EOQ) when placing orders Safety Stock (SS) as safety stock reflects the baring average. Inventory Levels

10. Determining inventory value and stock base Ensuring accurate calculations Inventory Damage and Shrinkage Management

11. Hosting interdepartmental management meetings Encouraging department managers to meet individually Encouraging note sharing among the departments Encouraging department visitation among one another Hosting an interdepartmental luncheon for its employees Communications, Cooperation, and Coordination Between Departments

12. FORGING References Customer Expressions Corporation. (2012). Complaints: A Critical Form of Communication. Retrieved from http://www.customerexpressions.com/cex/cexweb.nsf/%28Get Pages%29/f0807e646e0c9bb885256ff20069fb8e Foster, T. S. (2007). Managing quality; integrating the supply chain (3rd ed.), Upper Saddle River, NJ; Pearson, Prentice Hall U.S. Small Business Administration. (2012). Environmental Regulations . Retrieved from http://www.sba.gov/category/navigation-structure/starting- managing-business/starting-business/understand-business-law- 6?page=1

13. Questions? More Information?