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11
What is communication?Lecture 1.2
University of Alberta
ALES 204
Nancy Bray
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Housekeeping Items
Labs start on Monday, January 14
Textbook rentals - e-book through publishers
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Lecture Outline
1.Definition of communication
2.Models of communication
3.Myths of communication
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Define communication and understand a model of communicationDescribe the role that culture, hierarchy, perception, language, non-verbal behaviour, and generation play in communication
Informative Persuasive
Rhetorical Purpose
InterpersonalSmall GroupsPublicMass Communication
Context
Oral Written Visual Online
Channel
Analyze a communicative situationPlan an approach
Identify strengths and weakness of your approach
Course Map
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1. Definition of communication
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(Friends, Season 5, Episode 19)
ExampleChandler and the pizza delivery woman
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Define communication
1.Where is communication successful in this clip?
2.Where is communication not successful?
3.How would you define communication based on this clip?
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Why a definition?
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Definition of communication
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More definitions
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More definitions
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More definitions
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Communication studies scattered 126 definitions of communication (Dance, 1972)
249 distinct communication theories (Anderson, 1996)
7 textbooks shared only 7% of their content (Anderson, 1996)
7 communication traditions -- emerging clarity (Craig, 1999)
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Definition of communication
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2. Models of communication
7 essentials of communication
1. People
2. Message
3. Channels
4. Noise
5. Context (setting)
6. Feedback
7. Effect
Gamble & Gamble’s model of communication
The MatrixScene: Morpheus proposal
Apply the Gamble & Gamble model
Who is sender? Who is the receiver?
What is their shared field of experience?
What is the message?
What is the channel?
What is the noise?
What is the feedback? What type?
What is the context/environment?
Strengths of the G&G model
Weaknesses of the G&G model
Dance’s communication helix
Meeting of helixesModel of a conversation or contact
Model of communication in relationshipsGrowing together, then growing apart
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3. Myths of communication
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5 myths of communication
Source: Kory Floyd, Communication Matters
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Reading
Read Course Guidebook (eClass)
Read Chapter 1
Read Chapter 2 by Monday
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Discussion forum
Do you know a particularly effective communicator?
Can the Gamble and Gamble model of communication help you understand a miscommunication?
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Why this image?Can you figure out what this image has to do with communication?
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Photo Credits
Slide 1 & 2 - The Tower of Babel by Peter Bruegel the Elder. From Wikicommons Slide 3 - Meister der Weltenchronik. From Wikicommons Slide 4 - Jupiter (Zeus) from Wikicommons Slide 11 - From Wikicommons