9. Treat others as you would like to be treated 10. Improvement
requires CHANGE. Don't waste time justifying the current situation
11. Keep an open mind 12. Maintain a positive atitude 13. Deal from
data,notperception or emotion 14. Create a blamess environment 15.
There is no subtitute for hard work 16. Plans are usefulonlyif they
can be implemented and if the gains are sustainable 17. JuSt D o
it.. . now!
