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ITIL 2011 Course Intro
Differences in results of measurement between ITIL 2007 and ITIL 2011 ...naun.org/main/UPress/cc/16-148.pdf · Keywords — ITIL V3, ITIL 2007, ITIL 2011, Service Strategy, Service
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ITIL® 2011 Continual Service Improvement - … 2011 Continual Service... · Continual Service Improvement according to ITIL® 2011 2 The novelties within ITIL® V3 revision 2011
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