IT APPLICATIONSProfessional Stage Application Level, ICABTutor: Mohammad Abdul Matin

Chapter 1Information Technology Strategy

My IntroductionMOHAMMAD ABDUL MATINChief Information Officer, Expolanka Group

Previous Roles:• Chief Information Officer, Rangs Group• Head of Business IT, Rahimafrooz Group• IT Infrastructure Manager, BOC Bangladesh Ltd.• Project Manager, Prolific Software Ltd.

LinkedIn Profile: http://bd.linkedin.com/in/abdulmatin

Some (Binding) Ground RulesFor the benefit of all

participants….

(1)Your ATTENTION in the WHOLE session

(2)Please avoid MOBILE phone calls

(3)Please avoid CROSS DISCUSSIONS

(4)Please take NOTE as required

Chapter Outline Importance of IT Strategy Process of Developing IT Strategy Electronic Commerce Risks, Limitations & Advantages of E-

commerce Electronic Data Interchange (EDI) Information Technology in Enterprises in

Bangladesh

What is IT? (let’s think for a while….) What is the role of a IT personnel or the IT

department? Is IT function important? Why? Is there any difference between IT in an

Enterprise and in a Software Company?

What is IT Information (Communication) Technology is

a management function in an Enterprise– helps the business and other functions to

operate (with their computers and related components)

– enables processes and converts data into information for decision making

– creates advantages for the business by providing better processes and tools

Information Technology in a technology business is a line function in the business

IT’s Roles in an Enterprise

Strategic Partner

Enabler

Support Service

IT Applications Value Map

Capital Management

Foundation of Doing Business

Productivity

Strategic Opportunity & Advantage

Size & Complexity of Business

Mat

urity

of I

T Impact

(e.g. Accounting Package)

(e.g. Niche Applications for Inventory, Service, etc.)

(e.g. Workflow Automation, Collaboration, Intranet, etc.)

(e.g. ERP, CRM, BI, BSC, etc.)*

* ERP = Enterprise Resource Planning CRM = Customer Relationship Management BI = Business Intelligence BSC = Balance Score Card

Enterprise Resource Planning (ERP)

Source: www.relevante.com

Information Technology Architecture

Technology PlatformData ResourcesApplication PortfolioIT Organization

What is Strategy

A

B25

km/h

35 km/h

30 km

/h

Mission Vision

Goals

Objecti

ves

What is StrategyVision

Will become a world class provider of information to everyone holding a computer

or a mobile phone by 2020

Goal 2016(Acquisition)

Objective

(Financial)

Objective

(Market)

Goal 2018(Going Global)

Objective

(Research)

Objective

(Service)

Miss

ion

Mak

ing

info

rmat

ion

avai

labl

e

IT Strategic alignment

starts here

IT Strategy ExampleValue

Alignment to

Customer

Business Requireme

nt

Alignment to Strategy

Package Software Selection

Strategic

Structural

Service Contracts: Vendors /

Integrators

System Integrator Selection

Business Impact Analysis

RiskManagement

Support

Contract Management

Contract Governance

ProgramManagement

Evaluation: Post Implementation Review

Structure of a IT Strategy

•Summarize the benefits, scope, method, budget, etc.Executive Summary

•Options for increasing ROI, availability of technologyOpportunities

•Threats from competition, being outdatedThreats•Roles, structure, governance, etc.IT Organization

•Trends, needs that create demand in the organizationExternal Forces

•Current portfolio status, application inventories, etc.Internal Capabilities

•Planned milestones, dates and measuresMilestones

IT Strategic Planning ProcessArchitec

tures

• Application Architecture

• Data Architecture

• Network Architecture

Transition Plan

• Prioritized Initiatives

• Project and Resource Plans

• Funding Scenarios

Ongoing Planning

•Opportunity Prioritization•Quarterly & Annual Reviews•Budgeting and Planning

4

5

6

Business Strategy

•Competition•Balanced Score Card•Change Readiness

IT SWOT•The Application Portfolio•Skills & Infrastructure•Governance & Control

Vision & Strategy

•Preferred Future State•Strategic Intents•Principles & Strategies

1

2

3

ACHIEVE OPERATIONAL EXCELLENCE

EFFECTIVE BUSINESS ENGAGEMENT

STRATEGIC SUPPORT TO THE BUSINESS

INTE

RNAL

PRO

CESS

LEAR

NING

FINA

NCIA

LCU

STO

ME

R

P3A: Maintain a Secure and Reliable Infrastructure that Ensures Business Operation

F2A: Speed and Integrity of Information

P3B: Manage Service Quality: Delivery on Schedule

L2: Provide ICT Tools and Techniques that Enhance ICT Function

P3C: Optimize ICT Process; Lower Unit CostP2C: Enhance Utilization of Existing ICT Systems

P2B: Improve Business Unit Productivity and Profitability through New Initiatives

P2A: Establish Effective Value Creation Framework

L3: Foster a Business and Customer Focused Culture

L1: Attract, Develop and Retain Employees with Key Competencies

P1: Propose, Agree and Deliver Business Transformational Applications for the Company:

- Enterprise Resource Planning (ERP)- Customer Relationship Management (CRM)- Supplier Relationship Management (SRM)- Decision Support System (DSS)- Knowledge Management System (KMS)

C2: Support Business Unit Needs with ICT Based Analytics

“TURNING ICT AS A COMPETITIVE ADVANTAGE IN ACHIEVING VISION 2015”

ANUAMTSSI

ANUAMTSSI

ANUAMT

ANU

SSI

KRL

AMT

C3: Deliver Basic Service with High Quality at Competitive Cost

C1: Drive Business Unit Success with Innovative ICT Solution

F3: Lower Cost of ICT ServicesF1: Strategic Alignment of Business and ICT

RAQRAQ

KRL KRL

ANU

ANU

KRL

F2B: Enhance Return on InvestmentKRL

KRL

Strategy Map

Strategy Development Critical Success Factors– Revisiting the Business Model– Adopting Strategic Themes– Getting the Right People Involve– Working in Partnership with Business– Balancing IT Investment Opportunities

• Business Improvement• Business Enabling• Business Opportunities• Opportunity Leverage• Infrastructure

Business IT Planning Process

Customer and Business

Value Visioning

Business Strengths

and Models

Business IT Strategies

and Architecture

Business Application

Development and

Deployment

Key Insight

FeedbackMore Questions

Key Objectives Priorities

Feedback

IT Investment OpportunitiesBusiness Improvement

Business Enabling

Business OpportunitiesOpportunity Leverage

Infrastructure

Reengineering initiatives help organizations achieve process efficiency

Enabling initiatives transform how a

company does business

Small scale experimental initiatives to test emerging technology / IT strategy

Scaling up or leverage successful prototype / pilot initiatives

New capabilities in regard to hardware, software,

middleware, communication, data.

Questions & Answers

Thank You

Next ClassTopics: Chapter 1 – IT Strategy recap, e-

Commerce