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How to give Feedback?
3/28/2015 By Prateek Malik 1
Giving Feedback Effectively
• Make it a Positive Process and Experience
– Purpose for giving feedback is
• To improve the situation or performance
– There is a role for negativity and even anger if someone isn't paying sufficient attention to what you're saying
3/28/2015 By Prateek Malik 2
The Rules
Be Timely
Make it Regular
Prepare your comments
Be Specific
Criticize in Private
Use "I" Statements
Limit Your Focus
Talk About Positives Too
Provide Specific Suggestions
Follow Up
3/28/2015 By Prateek Malik 3
Giving Feedback Effectively
• Be Timely
– The closer to the event you address the issue, the better
– Feedback isn't about surprising someone
3/28/2015 By Prateek Malik 4
Giving Feedback Effectively
• Make it Regular
– Feedback is a process that requires constant attention
– This is not a once-a-year or a once-every-three-month event.
3/28/2015 By Prateek Malik 5
Giving Feedback Effectively
• Prepare Your Comments
– Stay on track and stick to the issues
3/28/2015 By Prateek Malik 6
Giving Feedback Effectively
• Be Specific
– Tell exactly what they need to improve on
– Remember to stick to what you know first hand
3/28/2015 By Prateek Malik 7
Giving Feedback Effectively
• Criticize in Private
– Establish a safe place to talk where you won't be interrupted or overheard.
– Public recognition is appreciated, public scrutiny is not.
3/28/2015 By Prateek Malik 8
Giving Feedback Effectively
• Use "I" Statements
– Give the feedback from your perspective
– Avoid labelling the person
3/28/2015 By Prateek Malik 9
Giving Feedback Effectively
• Limit Your Focus
– Discuss no more than two issues
– Stick to behaviours the person can actually change or influence
3/28/2015 By Prateek Malik 10
Giving Feedback Effectively
• Talk About Positives Too
– A good rule is start off with something positive
3/28/2015 By Prateek Malik 11
Giving Feedback Effectively
• Provide Specific Suggestions
– Both should know what needs to be done to improve the situation
– Main message should be that you care and want to help the person grow and develop
3/28/2015 By Prateek Malik 12
Giving Feedback Effectively
• Follow Up
– Measure whether or not that is happening and then make adjustments as you go
– Be sure to document your conversations and discuss
3/28/2015 By Prateek Malik 13
Giving Feedback Effectively
3/28/2015 By Prateek Malik 14
Thank You