Thank you for joining us on the journey this week…

Quotes from the week:

“We’re having a come to Jason meeting.”

-Jason

“The high five was invented in Louisville.”

-Jason

Quotes from the week:

Quotes from the week:

“Oh, you mean this isn’t vacation?”

-Jason

Quotes from the week:

“It’s Heather’s fault.”-Adam

Quotes from the week:

“Our jobs are simple but not always easy.”

-Jim

Quotes from the week:

“Other than the towel that the guest occasionally ‘borrows’ when they leave they’re only

leaving with the memory of the service experience.”

-Jason

Quotes from the week:

“We might be Disneyland with Magic Mountain, but we can let them know that Space Mountain

is cool too.”-Seth

Quotes from the week:

“I can tell you where to go in Chicago if you

want to get shot.”-Jim

Quotes from the week:

“When the owners bought the hotel they also bought the

brand promise.”

Quotes from the week:

“Sometimes we choose the hill we die on.”

-Jason

Quotes from the week:

“Good turnover.”-Jim

Quotes from the week:

“Front Desk is the brain, housekeeping is the heart.”

-Tae

Quotes from the week:

“Bless your heart.”-Lisa

Quotes from the week:

“At the end of the day it’s not how you feel, it’s how they feel.”

-David

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