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IMPROVING USER EXPERIENCE AT HOPKINS PARKING STRUCTURE
Safety -User, interviewer
Administration-Chain of command, available funds
Time-The nature of parking
Consent obtained for observation as the user navigates the lot and for audio recording of interview as retrospective account of parking
Open mind, directed questions, respect for user’s available time
User Groups
Permit Based: A, B, S
2 A, 3 B, 9 S
▪Total: 14
Parking Administration Statistics Path maps Retrospective Interviews Observations
Photos in real time
Color Key: Blue labels, Pink labels, Green labels.
Green Labels/Main Issues:•Location convenience (spatial)•Spot Availability (temoporal) •Safety•Environment and its affect on strategy
Address safety concerns Publicize available information Reduce gas emissions Utilize technological and physical
resources Work within constraints Raise user satisfaction
Approach HopkinsGather Information Formulate Parking Strategy Find a Spot
PIXY PARKER
Undergraduate Student
Purchased “S” Parking Permit
Bioengineering Major, Chemistry Minor
Commuter~ arrives during peak hours (7am-4pm)
Projected Time Cap: 15 min
Average Time Cap: 45-60 min
Competitive Driver
Circles each level; waits in line with other cars; follows (stalks) pedestrians to their vehicles; plans class/work schedules around parking
Always arrives on time for her obligations
DWAYNE DRIVER
Undergraduate Student
Purchased “S” Parking Permit
Sociology Major, Art Minor
Non-Competitive Driver
Time Cap: 0 min
Commuter~ arrives during peak hours
Impatient, reckless driver
Circles structure once and is willing to purchase additional day passes for “B” & “V” spaces if no “S” spaces are immediately available
If no parking is available in Hopkins: tries another lot or ditches class & gives up on his search
core issues
desires
practices
user input
This resolves:
Storyboard
Storyboard Conclusions
• Convenience
• Availability
• Safety
Label Elevators Labe Hopkins Entrance Post Map Additional Lighting Speed Bumps/Stop Signs Mirrors Labeled Floors Speed Limit Information Board
Car collision = stop sign Cars speeding Low light visibility Information board etc
[TINA FINISHING TMR]
[final protototype]
No Current Map of Hopkins or Spot Directory
Entrance Directory Elevator Directory
At Peak Hours 9:00 - 4:00 for S spotsEmpty Occupied %Spaces Spaces Occupied
11 69 86% A
25 471 95% B
0 678 100% S
10 83 89% V
Melissa’s paint images
Company: signz.co.nz/digital-information-boards/
Implementation:- Future collaboration and contacts
Letting the data speak for itself A commitment to UCSD community Questions contact: