eCitizen II – Towards Citizen-centred eGovernment in European Cities and Regions

eCitizen II –

Towards Citizen-centred eGovernment in European Cities and Regions

Project Presentation

Hannes Astok

© 2006 THE BALTIC INSTITUTE OF FINLAND

Hannes Astok

•  2011 - eGovernment expert, eCitizen II PM

•  2007-2011 – Member of the Estonian Parliament

•  2005 - Programme Director, municipal and regional eGovernance, e-Governance Academy

•  1998-2005 Deputy Mayor, Tartu City Government


h#p://www.bal,c.org/projects/eci,zen_ii


Topics for discussion

•  Demand for more government online and participation from citizens

•  New challenges of local democracy in the e-era •  Lessons learned in the eCitizenII project

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Where people are doing in the Internet? •  In governmental sites? NO! •  In media and entertainement portals •  In social media: Facebook, Odnoklassniki, QQ,

Google+, Orkut, etc

Are they writing letters? NO! •  They are sending SMS, e-mails, chatting in MSN,

calling via Skype What is our response?


Estonian Embassy - SecondLife



Direction is clear – go online!

The question – how to do it? •  Is it just copying existing processes? •  Developing something totally new? •  Or implementing new tools and channels

together with re-engeneering of existing governance processes?

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eCitizen II project: 10 European cities and regions:

Lead partner: Baltic Institute of Finland

•  Tampere FI •  Tartu EE •  Odense DK •  Flevoland NL •  Bologna IT •  Patras GR

•  Vysocina CZ •  Miskolc HU •  Kerry IE •  EUDEL ES –

Associacion of Basque Municipalities

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We are learning for each other What we have learned?

•  Historical, cultural, legal backgrounds are very different – no option to copy directly

•  Some country legislation demand participation, some leave it optional

•  Some countries provide official online identity, a lot of countries still not

•  A lot of municipalities take e-participation as challenge, but a lot refuse until it is not compulsory

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First participation, after e!

Partners learned that first we need accept participation, but by designing process rules we must already consider newest communication technologies

Participation process is not only e-mails, Facebook mesages or tweets, it must be clear and defined process for municipal organization and all participants

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Not everybody is e-citizen

We need to consider all acceptable channels: •  Traditional media •  Printed materials •  Information centers •  Meetings •  New media •  Etc How to bring citizens in one common space?

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Barriers for participation

•  Langue (both functional and lingual) •  Culture •  Gender roles •  Social competences •  Traditions •  Fears and ignorance •  Trust about the new channels

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We share

Pan-European On-line Manual of e-Participation Best Practices:

www.eparticipation.eu

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www.eparticipation.eu

•  Guidelines how to develop e-participation process

•  Best practices and commented case studies

Share your own case with others!

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Vas Nazor participation portal for Czech municipalities

www.vas-nazor.cz •  Live from 1st July 2011 •  7 municpalities of Vysocina region using

already •  Open for others

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Project contacts

Baltic Institute of Finland www.baltic.org Hannes Astok Project manager [email protected] +372 5091366 www.eparticipation.eu

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Education

eCitizen II – Towards Citizen-centred eGovernment in European Cities and Regions