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Most technology training has not changed in 30 years, yet our technology and attention span has. Technology training needs to be scalable, impactful, and easy to implement. With those criteria, what methods could we be using to train staff and patrons? What training methods/ideas should we be exploring? This session will begin with a look backwards at technology training, and then discuss how we might generate ideas around effective training of staff and patrons. The session will end with time engaged in forming new ideas on how teach people about tech tools.
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Sit with other people. Be ready to jot down ideas.
CREATING OUT-OF-THE-BOX THINKING FOR STAFF & PATRON TRAINING
Creating Out-of-the-Box Thinking for Staff & Patron
Training
Interactive SessionJill Hurst-Wahl
@jill_hw
My training experience & how
training has changed.
Gloucestershire College https://www.flickr.com/photos/jamesclay/3509154015/
When I think of training, I think of…
ReadingEnglish as a second languageFinancial literacyUse of creative materialsResearch methodsGardening…!
TRAINING IS NOT JUST ABOUT COMPUTERS!
Different training requires different resources or does
it?
All training is the same Teaches irrelevant skills Teaches skills that are not transferable Uses unfamiliar technology Does not allow for any relevant
assessment The trainer is not prepared The learning space is inappropriate
THUMBS DOWN
Interactive Scalable Engaging Individualized/
customized Learner focused Stated outcomes Transferable skills Inquiry based
Learn something new Social & cultural
context Connectivist Assessment Correct/relevant
technology Flexible space The trainer is trained
THUMBS UP!
Clear line of sight Room to move Room to write Light and air Access to power Multi-purpose Built for interaction
THUMBS UP…LEARNING SPACE
http://design.cmu.edu/content/facilities
From EDUCAUSE Rating system & scoring guide
http://tinyurl.com/kmwuvna
NEW!LEARNING SPACE RATING SYSTEM
Let’s work on creating more thumbs up.
The type of training that you do The topics that you do Assumptions about:
Facility Trainer Learner
FIRST…CREATE A LIST!
Second…let’s brainstorm
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BRAINSTORMING RULES FROM IDEO
1. Defer judgment2. Encourage wild ideas3. Build on the ideas of others4. Stay focused on the topic5. One conversation at a time6. Be visual 7. Go for quantity And…
Stick to the rules!Work quickly.No idea is refused.
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OPPOSITES
What is it? You consider the exact opposite of what is normal.
Why? It provides a different perspective and can spark useful ideas.
Example: Rather than having the computer lab as tables in rows, the lab is organized so that learners are paired together. This allows them to help and teach each other. (If you can teach it, you have learned it.)
Report out!
Your next steps…
THANK YOU!
