Embed Size (px)
Citation preview
Communications Dynamite! CMC - Community Building, Marketing, and Customer Service
@Professorjosh
Introductions What do you want to get
out of this session?
Social Media isn’t just about marketing. If that’s all you’re doing, You’re Doing it wrong
@Professorjosh
Community Building
Marketing
Customer Support
Community Building
How Do You Building Your Community of Supporters?
h"p://alpha.airsquirrels.com/
Influencers
h"p://so4chalk.com/learn-‐more/webinars/innovators/
Webinar Series
h"p://blog.blackboard.com/3-‐?ps-‐to-‐connect-‐with-‐your-‐online-‐students/
Guest Bloggers
Live Streaming - BEFORE
Live Streaming - NOW
h"ps://blab.im/bess-‐auer-‐blog-‐talk-‐tv-‐tuesdays-‐top-‐marke?ng-‐tools-‐of-‐2016-‐part-‐2
Who’s Your Audience?
Marketing superheroes
Marketing comes easy once you have built your community to be brand advocates!
Relevant content
Teach Them Something
Share your community successes – Market Others
What’s Trending?
Social Karma Give back and you shall receive Don’t forget every social account has someone behind it
What was your worst customer support Experience?
What was your best customer support experience?
Customer support is more than an email address or phone number to call Provide Resources, Provide Support via Social Media, & get feedback!
Resources!!!
VIDEO
Control the mob
Timely response
Email: [email protected] Blog: ProfessorJosh.com Twitter: @ProfessorJosh
Facebook: facebook.com/professorjosh Instagram: @ProfessorJosh
EdTechOrlando.com
GottaGetBlogging.com
