Embed Size (px)
DESCRIPTION
Presentation created by Andi Narvaez for COMM 107 - Oral Communication: Principles and Practice University of Maryland Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin
Citation preview
YOU SAID THE SECRET WORD!!!
comments
CHAPTER 1
The Human Communication Process
Communication is one of the most important skills we learn.
And yet…
20% of the nation’s youth cannot adequately communicate orally
63% cannot give clear oral directions
Adults listen at a 25% level of efficiency
50 - 70% of people fear speaking in public
How would you define communication?
Characteristics of communication
DynamicContinuousIrreversibleInteractiveContextual
Levels of communication
Intrapersonal
Interpersonal
Public communication
Components of human communication
Communication occurs within a system. When
the system breaks down, communication
breaks down. Bad systems can correct
themselves.
Components of human communication
PICTIONARY!
Individual perceptions
Source
Channel
Receiver
Noise
EnvironmentalPhysiological-impairmentSemanticSyntacticalOrganizationalCulturalPsychological
Noise can happen at any stage of the communication process
You have to learn how to deal with it by constantly seeking feedback
Models of communication
Models of communication
Linear
Models of communication
Interactional
Models of communication
Transactional
How are these models being challenged today?
Ethical communication
Ethical communication is to conform to the moral standards of their society
Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling
Ethical communication
Avoid falsehood or half-truthsRaise listeners’ level of expertise on a topicAvoid mental or physical coercionGive credit to sourceDon’t invent or fabricate statisticsRemember! Listeners have to be ethical too,
by taking things in with a grain of salt
