Business profile fis x-sport ent

FIS X-Sports Enterprise fisxsports.com

AIS 360 – ELECTRONIC COMMERCE | 1

UNIVERSITI TEKNOLOGI MARA (TERENGGANU)

CAMPUS DUNGUN

GROUP PROJECT – REPORT (e-Business Plan)

AIS 360 : ELECTRONIC COMMERCE.

FIS X-SPORTS ENTERPRISE PROVIDER OF WATER AND JUNGLE EXTREME SPORTS

SERVICES AND PRODUCTS

LECTURER : MR. CHE KU HISAM BIN CHE KU KASIM

MEMBERS :

MUHAMMAD NUR I’ZWAN BIN ABU BAKAR - 2011680232

MOHAMMAD NUR SALAM BIN MOHD NAZRI - 2011652414

MUHAMMAD FAIZ BIN ZEK ZAMANI - 2011275002

PROGRAM : AC120 - DIP. IN ACCOUNTING INFORMATION SYSTEM.

GROUP / SESSION : 6C / NOV - APRIL 2014

DATE OF SUBMISSION : 26 FEBRUARY 2014



CONTENT

1. Introduction & information of business................................................................ 1

Logo 1

Management directory 1

Business profile 2

Type of business 2

Domain name 2

Introduction of organization’s members 2

2. Product & services................................................................................................ 4

Service and product analysis 4

Product and services characteristics 5

Product & services range and pricing 9

3. Market analysis..................................................................................................... 10

Target market 10

Competitor analysis 10

4. Operation.............................................................................................................. 11

Customer service procedures 11

Frequently asked questions (FAQ) 13

Operating procedure 17

5. Financial statement............................................................................................... 20

6. Conclusion............................................................................................................ 23



FIS X-SPORTS ENTERPRISE's logo

1. INTRODUCTION & INFORMATION OF BUSINESS.

Business name : FIS X-Sports Enterprise

Location : Perhentian Island, Terengganu

Phone : +609-5555 6677

Fax : +609-5555 6689

We choose Perhentian Island because it is very strategic location to operating our business.

In addition, Perhentian Island have good rating in tourism industries. Besides that,

Perhentian Island have a nice view, and customer can choose either water or jungle sports.

Logo

Picture 1.1 : FIS X-Sports Enterprise logo.

The logo is about the combination of jungle sport and water sport on the oval with green

colour that as a one island that we call Perhentian Island. FIS is the combination of the

name from partnership members. X-Sports stand for extreme sports. The green circle is

means our company are provides services in all around the island.

Management directory

MN Salam Mohd Nazri, Chief Executive Officer

Faiz Zek Zamani, Executive Of Operation Department

MN Izwan Abu Bakar, Executive Of Administration Department



Business profile

Mission : To be the best provider of extreme water & jungle sport.

Vision : To make sure that more people will participate in extreme sport.

Objective : To provide the best services and training in extreme sport.

: To provide the accessories related to extreme sport.

: To fulfill people’s desire and satisfaction for those who are interested in extreme

water & jungle sports.

Type of business

FIS X-Sport is a partnership business, shares by three members. Our business is based on

click-and-mortar concept where we provide and sell services on extreme sport accessories

through online and traditional processes. Commonly, we provide services and training for

those who are interested to participate in extreme sports. And, we also sell our products to

our customers (B2C) and also to other businesses via (B2B).

Domain name

Our domain name for the website is fisxsports.com. We choose this domain name

because of the domain name com is a top-level domain (TLD) in the domain name system

of the internet. Its name is derived from the word commercial, indicating its original

intended purpose for domain registered by commercial organization.

Introduction of organization’s members

STAFF DESCRIPTION

Salam Name : Mohammad Nur Salam Bin Mohd Nazri

Position : Chief Executive Officer

Characteristics and skills: Well in electronic commerce business, expert in dealing

business with people.

Faiz Name : Muhammad Faiz Bin Zek Zamani

Position : Executive Of Operation Department

Characteristics and skills: innovative, knows how to handle business problems, can

react to changes.



MN Salam Mohd Nazri,

Chief Executive Officer

M Faiz Zek Zamani,

Executive Of Operation Department

Ridwan Nori,,

Service & Training Department

Zulhilmi Othman,

Product Department

MN Izwan Abu Bakar,

Executive Of Administration Department

Izwan Name : Muhammad Nur’izwan Bin Abu Bakar

Position : Executive Of Administration Department

Characteristics and skills: experienced, able to organize and sequence database, have

ability to develop the database, can perform well in website’s maintenance.

Ridwan Name : Ridwan Nori

Position : Service and training department manager

Characteristics and skills : experience in extreme sport.

Hilmi Name : Zulhilmi Othman

Position : Product department manager

Characteristics and skills : experience in extreme sport and product management.

Chart 1.1 : Organizational chart of FIS X-Sports.



2. PRODUCT & SERVICES

FIS X-Sports provides variety of services and products for water and jungle sports. In

water sport we have skim board sport, canoe, jet ski and scuba-diving. Besides that, for

jungle sport we have jungle tracking, flying fox, rock climbing, camping and jump bungee.

The main difference between our business with other businesses is our business provides

training for newbies whose interested in water and jungle sport. Our business also provides

100% qualified and professional trainers. Other than that, we are placed at Perhentian’s

Island that is very strategic location which is near to the beach and mountain. Also, we

provide discount for maintenance and repair to the customer who buy product from us. For

our regular customers, we offer a membership card that will give many benefits.

Service and product analysis

FIS X-Sport has 10 type of sports. All of our services are suitable for all ages but they are

required to follow some rules and regulations for the games. Listed are some rules and

regulations about our services :

No. Sports Rules & Regulations

1 Canoe - Able to swim.

- Able to control themselves in water in any

case of emergency.

- Must follow any order from safety man.

- Briefing about the games before any game

played.

2 Skim board

3 Jet ski

4 Sail board

5 Banana boat

6 Snorkeling

7 Camping - Good health

- No fear in any situation.

- Some skills are needed based on the game.

8 Jungle tracking

9 Jump bangee

10 Paint ball

As all know that the sports we are providing resume some basic skills, we provide some

professional’s trainer to teach, train and also lead our customers who have no experience

about the sports. In this way, we can get more positive feedback from customer.



Other than that, FIS X-Sports also sells products that related to our sports. Our customers

will potential be from businesses or people who take that sport as their hobbies. The most

important things that our business considers to sell is the product with good quality at

suitable price. Here are some of the product that we provide to sell :

No. Product

1 Backpack

2 Helmet

3 Goggles

4 Torchlight

5 Swimming suit

6 Surf board

7 Surf pant

8 Safety jacket

9 Water resistant watch

10 Tent

FIS X-Sports believes that many people will enjoy with our products and services

because we serve with high desirable features of product and services, with the latest

design and good looking style.

Product and services characteristics

All these sports are available in FIS X-Sports are only for a specific session for safety

reasons. The main good of our services to make sure all of our customer satisfy safe. There

is some descriptions for our sports services :

No. Sport Description

1 Canoe - Single or double canoe.

- Only at specific place and range for safety.

- Open for all ages and gender.

- Training is provided.



2 Skim board - Standard skim board provided.

- Available only at a specific seasion for safety.

- Not available in rainy season.



3 Jet ski - Jet ski provided for customer.


- Not available when rainy season.



4 Sail board - Standard sail board provided.



- Available only when have the swift wind.



5 Banana boat - Our boat will bring passangers with banana’s

boat around the island (500 meters).




6 Snorkeling - Google and safety jacket provided.





7 Camping - Tent are provided.


- Not available for monsoon season.

- All activity will be arranged based on demand.




- Camp comander is provided.

8 Jungle

tracking

- Track are provided (4.7 kilometers and 8.6

kilometers)


- Any equipment requared is not provided.

- Open only for 18 years old and above and all

gender.

- Two leaders are provided.

9 Jump bangee - Single or pair jump.

- Insurance is provided.


gender.

10 Paint ball - 4 to 8 persons per team.

- Area range around 80m x 45m

- Any equipment required is provided.


gender.


FIS X-Sports also sells products online. Table below show the list of our products :

No. Product Descriptions

1 Backpack Brand : Champions, AGIQ, Mizuno, etc.

- Suitable for kids and adults.

- Variety of colours, designs and sizes.

2 Helmet Brand : Briko, Edge, XDS, etc.



3 Goggles Brand : Dolphin, Pyramids, Strike’s.





4 Torchlight Brand : Mountain, Rdol, light machine.


5 Swimsuit Brand : TYR , Champions , Nooka, etc.


- Variety of colours and designs.

- Size range s – m – l – xl.

6 Surf board Brand : Quicksilver, FOX.



7 Surf pant Brand : FOX , RVDOW Studio, Zupper, etc.



8 Safety jacket Brand : Abunas , Pyramids , Sirem.



- Size range xs - s – m – l – xl.

9 Water resistant watch Brand : Edifier , Stigheur , Casio , etc.



10 Tent Brand : SCM & Co, Gloody, Miranda etc.

- Suitable for 2 to 4 people inside.




Product & services range and pricing

FIS X-Sports has stated some range of prices for each sport. All of the price are fixed.

We are sure that our price is reasonable for customers. Every year we will make some

promotion and package for a regular customers as a gift to our customers. Below is a listed

price range for our sport’s services and products :

No. Services Price (RM)

1 Canoe 18 / hour

2 Skim board 10 / hour

3 Jet ski 40 / hour

4 Sail board 60 / hour

5 Banana boat 25 / hour

6 Snorkeling 15 / hour

7 Camping 100 / 2d1n

8 Jungle tracking 60 / trip

9 Jump bangee 35 / jump

10 Paint ball 50 / game

No. Product Price (RM)

1 Backpack 65 – 139

2 Helmet 47 – 119

3 Goggles 65

4 Torchlight 29 - 89

5 Swimsuit 39 - 135

6 Surf board 130 – 150

7 Surf pant 39 – 75

8 Safety jacket 49 – 65

9 Water resistant watch 99 – 299

10 Tent 99 – 165



3. MARKET ANALYSIS

Target market

In market analysis based on our survey it shows that in Perhentian Island it does not have

any online sport services. So, we plan to create this online business to ease the customer to

get knowledge about our services. This is able to expand our target market from local

consumers to the international consumers.

In this analysis too we can see that our target market become widely from only traveler

who came to Perhentian Island to variety of customers where it maybe come from a family

trip, group trip, organization activities and personal journey.

Lastly, we are targeting our services for teenagers because they involves actively in

sports which they tend to try something new and extreme.

Competitor analysis

Our survey suggests that, there is no online business about extreme sport in Perhentian

Island. Therefore, it creates an opportunity for our company to be operating in Perhentian

Island that is expected to generate high profits.

We are the only one that serves extreme sport with online facilities that allow people to

check the price, and place an order on the game with their own available time, cost and

package before travel via the internet.

However, there are some competitors that sell the similar products with FIS X-Sports.

Some of them include ‘islandwatersports.com’, ‘tophikingshop.com’ and

‘sportsauthority.com’. The following provides an analysis about each of the competitor :

No. Name & link Strength Weakness

1 Island water shop

Link : islandwatershop.com

They already have loyal

customers, and

suppliers.

Do not have after-sales

service and expensive.

2 Top hiking shop

Link : tophikingshop.com

They have a quality

product that trust by all

users.

The website is not user

friendly and difficult to

place an order.



3 Sports authority

Link : sportsauthority.com

They have too many

products with a very

interactive webpage. It

is also easy to interact.

The product are too

expensive that are only

suitable to the consumer

with high income.

4. OPERATION

FIS X-Sports are operates 10 hours per day and we provides sells of our services and

product every days. Except when rainy due to maintain the safety. We also have some

procedure that should be followed by each staff and customers.

Customer service procedures

Figure 4.1 shows the procedure to handle customer inquiries in purchasing product online

by our staff. This procedures is used to ease the management to process the order :

Figure 4.1 : procedure to handle customer inquiries in purchasing product online.

1. Receive the customer order.

2. Receive information from customer for

delivery.

3. Receive the payment from the customer.

4. Check the payment transaction status.

5. Packing the order.

6. Deliver the order.

7. Give customer delivery code via e-mail

or short messaging systems.

8. After customer receive the product, ask

some feedback.

9. Analyse the feedbacks.



Figure 4.2 shows the procedure how to handle customer inquiries to make a reservation of

sport’s service online :

Figure 4.2 : Procedure to handle customer inquiries for sport’s service online.

Some methods used to minimize delivery time from order placed until delivery is the Post

Express that is recommended by POS Malaysia Sdn. Bhd. where we can deliver the

product in one working day or a maximum day taken for delivery is two working days.

Other than that we also make every day delivery process, which means that if today we

have an order placed, today or the next day we will directly post the product. This two

methods are helpful in reducing delays in order to achieve customers satisfaction.

If there is any comment or dissatisfaction from customer, we will directly inform to the

manager or management team to take action. We also prepare a comment site at our

website for customers to share their experiences after dealing with our company. This can

guarantee our efficiency toward customer service operations.

1. Receive the customer order.

2. Receive information obout the reservation date and

time.

3. Receive the payment from the

customer.

4. Check the payment transaction status.

5. Save and allocate the order to business

schedule.

6. Wait until the date.

7. Give remainder via a telephone call to customer 3 days before the day.

8. Greeting customers.9. Bring the customer

to the place.

10. Let customer do they activities and

game with professional trainer.

11. After customers are done, ask some

feedback and analyse the feedback.



Frequently Asked Questions (FAQ)

Some of FAQ are provided to help customers in dealing with our company :

1. Shipping Information & Tracking Numbers

How was my order shipped and can I get the tracking number?

All online orders that include a valid e-mail address will be sent an order

acknowledgement. When the order is shipped from our distribution center you will

receive a shipping confirmation via email to inform you of your order status. Your

shipping confirmation will include ship date, carrier and tracking number if applicable.

Please follow up to 24 hours after shipment for your tracking number to be activated.

Tracking numbers on packages shipped via Post Express may take 1-2 business days

from the date the package was shipped before they are activated. Standard delivery

time for most orders is 2 business days.

For orders shipped via Fed Ex or SmartPost, we will inform to you about the status of

the shipping information. Usually we used Fed Ex for overseas shipment.

If this information is not received or you have other questions, you may email us through

fisxsports.com or call us at +609-5555 6677.

2. Order Status

How can I check the status of my order?

If you'd like to check on your order, you can just go to pos.com and go the delivery

status, and they key in the delivery code. Your order status will be shown.

If your order does not appear online, you may call (+609-5555 6677) or email us to check

on the status of your order.

http://www.pos.com/



3. Payment Methods

What types of payment methods are accepted?

We accept Visa, MasterCard, Discover and PayPal.

If you would like to pay by money order or check, please complete a printable order form

and mail your order as per the instructions noted on the form. For information on retail

store payment methods, please contact +609-5555 6677.

4. Order Adjustments

I already wrongly make an order. Can I adjust my order?

Yes, you can adjust the order. But if the money has been transferred fisxsports.com is

not liable to refund your deposit. It means that, you can change or adjust your order with

the same amount or more.

5. Backorders

What is a backorder?

"Backorder" means that one or more of the items on your order are currently out of

stock. We will go ahead and ship the merchandise that is in stock, and will backorder

the rest for 60 days unless you request to have the order held for longer, or until the item

is available. You can request to have your order held longer by calling us at +609-5555

6677 or by emailing us. As soon as the item is in stock, we will pack and ship it to you.

You will not be charged for backordered items until they are processed to ship.

Your credit card is charged when the backordered item is shipped. If your order contains

both in-stock and backordered items, you will initially be charged only for the in-stock

portion of your order. The backordered item or items is charged to your account as it is

shipped.



We do not charge additional shipping for backordered items. However, your total shipping

charge may be divided between the in stock merchandise and out of stock merchandise.

Out of stock items on orders shipping outside the Malaysia cannot be backordered.

Unfortunately, we are unable to backorder items that are less than RM 100. To place these

items on backorder, you will have to select multiple items to assure that the price is over

RM 100.

6. Catalog/Internet shipping charges

How much will I be charged for shipping if I place a catalog or Internet order?

Standard delivery rates are based on your order shipping best method by one of the

following carriers: POS Malaysia, or FedEx. For most orders, please allow 1 to 2

business days for domestic delivery and 4 to 16 days for international delivery.

Weekends and holidays will delay shipment. Shipping and handling charges are subject

to change without notice.

For international shipping charges.

Picture 4.1 : International delivery charges (retrieve from pos.com.my)



Domestic delivery charges :

Postage rate for post parcel product (air)

Acceptable weight is from range 0.01 kg - 30 kg

* Postage rate for the first 2 kg is RM 7.00

* ( Additional postage rate for the next 1kg is RM 1.50)

* ( Air Fee imposed is RM 1.50 for every 500gm)

Postage rate :-

From Peninsular Malaysia to Sabah & Sarawak (plus RM 1.50)

From Sabah & Sarawak to Peninsular Malaysia (plus RM 1.50)



SEND THE PURCHASE ORDER CHOOSE THE

BEST SUPPLIER

REQUEST QUOTATION FROM

TARGETED SUPPLIER FOR THE

PRODUCT

FINALISE THE QUOTATION AND SHORT LIST THE SUPPLIER

SAVE THE RECORD FOR

FUTURE REVIEW FOR

PURCHASE

INSPECTION

MAKE A DEPOSIT

RECEIVE THE PRODUCT

MAKE PAYMENT AND DEAL WITH A CREDIT TERM FOR

DISCOUNT (IF ANY)

STORE THE PRODUCT

PURCHASE RETURN PROCEDURE APPLIED

Operating procedure

Chart 4.3 : Process flow chart to show how FIS X-Sport get the product from supplier.

With this flow chart 4.3 we can estimate the time taken to receive the product from

supplier. Based on above flow, we can estimate for the new product will be ready to sell is

one month. And for existing products only one week to get the products.

BEST QUALITY

LOWER DELIVERY COST

LOWER PRICE

YES

NO

YES

NO



MAKE A PAYMENT SEND CUSTOMER TO THE

ACTIVITIES PLACE

CHECK THE

RECEIPT

STATUS

ONLINE CUSTOMER COME TO

COUNTER

SHOW THE PRINTED RECEIPT OR TRANSACTION NUMBER

DIRECT CUSTOMER COME TO COUNTER

CHOOSE THE SERVICES

REVIEW WITH ADMIN

DEPARTMENT

FEEDBACK

PROFESIONAL TRAINER GUIDE

CUSTOMER ENJOY THE SPORTS OR ACTIVITIES.

END THE ACTIVITY

Chart 4.4 : Activity flow chart to show how the customer receive the services.

YES

NO

SAFETY

TRAIN

GUIDE LINE



SERVICES PRODUCT

CUSTOMER INTERACT WITH WEBSITE

CUSTOMER SELECT THE SERVICES AND PRODUCT

FILL FORM (NAME, DATE,

TIME AND SERVICE CODE,

ETC)

CONFIRM THE ORDER

MAKE A PAYMENT

PRINT THE RECEIPT

DONE

CHECK THE

APPLICATION

INFORMATION

WAIT FOR VERIFICATION

CHECK THE

PAYMENT STATUS

VALIDATE THE PAYMENT

SAVE AND LOCATE TO

BUSINESS SCHEDULE

RECEIVE THE VERIFICATION FORM

FILL FORM (NAME, ADDRESS,

PRODUCT CODE, ETC)

CONFIRM THE ORDER

MAKE A PAYMENT

WAIT FOR VERIFICATION

RECEIVE THE VERIFICATION

ORDER

PACKING THE PRODUCT

DELIVER THE PRODUCT

RECEIVE THE PRODUCT

SEND THE NOTICE

SEND THE NOTICE

FEEDBACK

WAIT FOR DELIVERY

Chart 4.5 : Process flow chart to show process for online purchase services and product.

DONE DONE

MANAGEMENT POLICY & PROCEDURE

PRODUCT SERVICE

S

YES

NO NO



5. FINANCIAL STATEMENT

FIS X-Sports are financed by the capital contribution from the partners. Where each

partners contribute RM 70,000 at a beginning of the business startup. Then, FIS X-Sports

also apply for the long term loan to cover cost of non-current assets for example jet ski,

equipment for the sports, rent for the building.

Here, we provide a statement with conservative of two years cash flow to show our cash

management in business transactions and also the business performance.

FIS X-Sports Enterprise

Statement of Projected Cash Flow For The Year ended 31 December, 2014 & 2015.

Particular 2014 (RM) 2015 (RM)

Cost at beginning of a year 210,000 109,638

Operating activity

Cash receipts

Cash sales 85,000 88,500

Total cash receipts 85,000 88,500

Cash used

Salary 27,000 27,000

Utilities water & electricity 2,400 2,400

Repair of equipment 700 700

Website fees *note 1 101.54 101.54

Safety insurance 5,160 5,160

Total cash used 35,362 35,362

Net cash in operating activities 49,638 53,138

Investing activity

Cash receipts

Total cash receipts



Cash used

short term investment 10,000 10,000


Net cash in investing activities (10,000) (10,000)

Financing activity

Cash receipts

Short-term loan 50,000

Long-term loan 200,000

Owner's equity 210,000

Total cash receipts 410,000 50,000

Cash used

Purchase of fixed assets-junggle sports 200,000

Purchase of fixed assets-water sports 350,000 70,000


Net cash in financing activities (140,000) (20,000)

Increase / decrease in cash (100,362) 23,138

Cash at the end of the year 109,638 132,777

*Note 1 : price for website fees for one year.

Picture 5.1 : currency converter US Dollar to Malaysian Ringgit



Picture 5.2 shows the quotation of the website fees for register with network solutions. Is

include web hosting monthly at $19.95 and register for domain name at $9.99. and the

quotation are includes with discount for domain name at $0.99 per year.

Picture 5.2 : quotation from network solutions for website register.



6. CONCLUSION

All in all, this e-business plan has done all types of electronic commerce function. FIS X-

Sorts has lead all things required in e-business that help to improve our objective that can

be achieved due to cost efficiency and facility online for instance graphical advertising that

can help our business to expand the scale of market.

Other than that, e-business also leads to cost management performance because, is help to

reduce cost of advertising, cost of processing the information. It helps to maintain the

existing customer and attract other domestic and international customers.

Besides that, in order to apply this e-business FIS X-Sports faces many kind of barriers

that make the planning difficult. For example, lack of knowledge to communicate in

variety of languages. Second, high cost to implement where company needs to install a

computer and a network system.

In conclusion, this e-business brings many benefits to the business and customers. Where

the business to customer’s activity run easier at a lower cost compared with a direct sales.

Easier for customer to get and exchange information about water and jungle extreme sport.

Especially, for those who want to go for holiday at Perhentian’s Island can plan their

activity and cost budgeting.

Education

Business profile fis x-sport ent