Business Etiquette Menna

Manners of working & workplace

Mennatallah Magdy ElMeligie

RTC Club Team Leader

Business EtiquetteBusiness Etiquette

Session ObjectivesSession Objectives•Who needs it? Why?

•ABC

•Dress etiquette

• Introductions

• Office etiquette

•Telephone manners

•Electronic etiquette

•Dinner etiquette

What is business etiquette?What is business etiquette?Presenting yourself with the kind of polish that shows you can be taken seriously.

Who should consider this session as Who should consider this session as an important one?an important one?

Simply; Simply; YOUYOU!!

Study related PresentationsCareer related

Leaving a first good impression

Deal better with working concerns

Self satisfaction

Less frustration

Image

Better relationships

Why Business etiquette?Why Business etiquette?

You only have ONE opportunity to make a good

first impression!

94% of the time their initial assessment is correct!

ABC of Business etiquetteABC of Business etiquette

Appearance

•Color, wardrobe, grooming

Behavior

•Etiquette, civility, attitude

Communication

•Verbal, nonverbal, written

Business AttitudeBusiness Attitude

You are the company’s representative.

Respect for others privacy.

Respect for hierarchy.

Punctuality.

Self Control.

Dressing EtiquetteDressing Etiquette

Golden rule:Dress like a professional...You will feel like a professional!

•Clothing Style

•Fabrics

•Colors

Dressing (Clothing Style)Dressing (Clothing Style)

Suits

Blouses

Shoes

Bag or briefcase

Accessories

Fall to the knees or just below.

Not tight.

Opaque.

No longer than just below mid-calf.

Dressing (Clothing Style) - SkirtDressing (Clothing Style) - Skirt

Not tight

Long

Straight

Dressing (Clothing Style) - TrousersDressing (Clothing Style) - Trousers

Black Grey

Navy Taupe

Burgundy

Opaque

Co-ordinates best in white , off-white & beige colors.

Fabrics: Silk , Cotton , With polyester.

Dressing (Clothing Style) - BlousesDressing (Clothing Style) - Blouses

Color matching.

Fabrics: Gabardine, Wool, Blended Linen.

Avoid: Leather

Dressing (Clothing Style) - BlazerDressing (Clothing Style) - Blazer

Closed toe (No sandals)

Heels 5 to 7.5 cms.

Leather rather than synthetic.

Matching color of suit.

Navy, black and taupe.

Dressing (Clothing Style) - ShoesDressing (Clothing Style) - Shoes

Leather accessories.

Classic rather than trendy items.

Same color of shoes.

Only necessary items.

Dressing (Clothing Style) - BagsDressing (Clothing Style) - Bags

Jewelry (Earring, Ring, Pearls)

Watch

Belt

Stockings

Scarves

Dressing (Clothing Style) - AccessoriesDressing (Clothing Style) - Accessories

Eye-Glasses

Perfume

Hair

Make up

Dressing (Clothing Style) - AccessoriesDressing (Clothing Style) - Accessories

Introductions (Yourself)Introductions (Yourself)Know names of everyone & how to pronounce.

Always arrive on time or 5 mins earlier

Exchange business cards

Look in the eye

Say your name slowly & clearly

Smile

Body Language

Handshake

Introductions (Yourself) – Cont.Introductions (Yourself) – Cont.

1. Firm But painless

2. Lasts about 3 secs

3. Doesn’t Continue through the entire introduction.

Introductions (One to one)Introductions (One to one)

Power and hierarchy

Lesser authority to greater authority

Gender plays no role

Introducing a speaker

Introducing self

Responding to introduction

Showing respectShowing respect

Use last names with customers unless they are about your age and rank.

Don’t keep customers waiting.

When someone of higher rank or from outside the organization enters, everyone in the office stands.

Junior employees stand until seniors sit.

Your OfficeYour Office

Mind your own business

Neat & Organized

Your physical behaviour

Telephone mannersTelephone mannersAlways return calls.

If you're going to be out, have someone pick up your calls.

Identify yourself and tell them the basic nature of your call.

Answer the phone with some enthusiasm.

Ask permission before putting someone on speakers.

Telephone manners (Cont.)Telephone manners (Cont.)Voice Mails

Provide your name, company and phone number.

Make your message brief and concise.

Repeat your name and phone number at the end of message.

Slow and clear pace.

Before sendingBefore sending

E-mail addresseg: [email protected] & not [email protected] !!

Is it the right media for your message?

Will my recipient check his/her mail?

SignatureMennatallah Magdy ElMeligieRTC MemberRecruitment & Training Committeewww.rtc.org.eg

Electronic EtiquetteElectronic Etiquette

SendingSending

What is Bcc & Cc?

Subject:Initial Caps on all of the words. eg: Training Department 2008 .pptNot : Hey , attached is the presentation that u ve requested , check it pls!

Have a salutation & sign offeg: Dear Sir/Mr. or Ms Or MrsSincerely, Regards..


Fonts:- (NEVER use Comic)- Professional fonts are: Garamond , Times New Roman , Verdana & Arial.- Size & not size!

Abbreviations

1 idea/paragraph; Short paragraphs are encouraged.

Never to use “ ”

SendingSendingElectronic EtiquetteElectronic Etiquette

Check spelling and grammar.

Punctuation

If pre-saved contact detailsDo not just hit reply or forward and start typing!

“Please find the attached file....”

Avoid forwarding mails to your recipients unless its business-wise!

SendingSendingElectronic EtiquetteElectronic Etiquette

SendingSending

Remember....There is nothing so called


Dinning EtiquetteDinning Etiquette

Reply promptly to invitation

Only cancel on very urgent business

Be on time—call restaurant and send message to host if late

If you arrive before host, you may sit at table but eat nothing but water until host arrives

Never order the most expensive item. Order medium-priced food.

Take no notice of check. Do NOT offer to leave tip.

Thank your host!

Stand on the right side of your chair and enter from your left.

Dinning Etiquette (Cont.)Dinning Etiquette (Cont.)

Pass to the right and do not help yourself first—pass salt and pepper as a set.

Decide on your menu selections quickly.

Do not share a dessert.

Put your napkin on your lap.


Wait for all people to be served before beginning

Know which silverware to use with which food

Cut your meat one bite at a time

Break off small bites of bread and butter only one bite at a time


Soup--dip spoon into soup sideways away from you. Sip from side. Rest spoon on plate when finished.

Salad—eat salad with fork, use knife only as last resort.


Pastries—Cut in halves or quarters and eat with fingers or fork.

Pasta—Separate a few strands with folk. Twirl onto fork with tines held again plate.

Never eat chips nor French fries with fingers.


Elbows on table

Salt/pepper on food before tasting

Talking with mouth full

Drinking with food in mouth

Gesturing with silverware

Never medicate yourself at the table

Dinning Etiquette (Cont.)Dinning Etiquette (Cont.)Don’tsDon’ts

Pushing back your plates at end of meal

Answering or placing cell phone calls at table

Arranging hair or applying makeup at table

Picking your teeth at the table. If you must leave the table, place your napkin on your chair.

Dinning Etiquette (Cont.)Dinning Etiquette (Cont.)Don’tsDon’ts

Your feedback is highly appreciated:

[email protected]

Education

Business Etiquette Menna