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The basics of business etiquette for FBLA-PBL members
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Your Spoon is Not a Shovel—Your Knife is Not a Fork
Ten Etiquette
Tips Essential to the Survival of any FBLA
Member
Do you think that you have a good grasp of manners and etiquette? Results from the fourth
Annual Lenox Gift-giving and Etiquette survey should that more than 1/3 of all respondents rate the manners of Americans in general as poor – yet 80% of respondents rate their manners as excellent.
The survey uncovered a lack of basic etiquette knowledge.
Let’s see how well you do – Etiquette Exam
1. False.Turn the cell phone off – completely during a
luncheon meeting, social function, or even on public transportation.
2. False.No – you should never give an important
person your business card that you meet briefly unless they ask for it.
3. False.You can arrive anytime between 7:00 p.m.
and 9:00 p.m. - it is terribly impolite to be early.
4. False.Any time is proper to shake someone’s hand.
Make sure that you have a firm grip (but not painful) for both men and women.
5. False.Make eye contact with all of the individuals
that you are talking to.
6. False.Use the spoon provided. It is not a cup of
coffee, for heaven’s sake. And don’t slurp either!
7. TrueAlways select your silverware from the
outside in.
9. FalseBreak into pieces and butter a piece at a time
as you eat it.
10. FalseWait for your host or hostess.
Other things to remember:Hold the door- whether male or female, hold
open a door you have just passed through for the person behind you.
Keep to the right – on the sidewalk, escalators, in stairwells.
Say please and thank you to waiters, flight attendants, cab drives – little things go a long way.
Keep food or drink or briefcases in your left hand –keep your right hand free for handshakes.
Other reminders:Make eye contact and offer a warm smile – in
every situation this puts people at ease.Be perceptive –survey a situation and always
use your best judgement.NOW more than ever people to have live
graciously. Having good manners is always in style.
