Bpo Training @ Niit Uniqua

1© 2008 UNIQUA. All Rights Reservedwww.niituniqua.comwww.niituniqua.com

YOUYOUYOUYOUPreparingPreparing for afor a PreparingPreparing for afor a CAREER CAREER in ain a Top Top BPOBPOCAREER CAREER in ain a Top Top BPOBPO


11

22

33

44

55

66

77

88

99

1010

Top BPOs Top BPOs aa League by League by

itselfitself20202020

9999 belong to belong to Large Large IT IT CompaniesCompanies

belong to belong to Large Large IT IT CompaniesCompanies

thethe Top Top 2020 accounted foraccounted for

thethe Top Top 2020 accounted foraccounted forof the total of the total

industry industry revenuerevenue

of the total of the total industry industry revenuerevenue

74.2%74.2%74.2%74.2%


36.6%36.6%36.6%36.6%

Annual Turnover of Annual Turnover of Indian BPO industry is Indian BPO industry is

Annual Turnover of Annual Turnover of Indian BPO industry is Indian BPO industry is $11 $11

BillionBillion$11 $11 BillionBillion

……Revenue Revenue growth ofgrowth of ……Revenue Revenue growth ofgrowth of

this has been achieved in just 10 this has been achieved in just 10 years…years…

this has been achieved in just 10 this has been achieved in just 10 years…years…

BPO organizationsBPO organizations givegiveBPO organizationsBPO organizations givegivepreferencepreference to to

candidates who candidates who areare

preferencepreference to to candidates who candidates who

arearepre-trainedpre-trainedpre-trainedpre-trained


BPO industryBPO industry is expected is expected to add to add nearlynearly

BPO industryBPO industry is expected is expected to add to add nearlynearly 3,70,0003,70,0003,70,0003,70,000

professionalprofessionals s this this

yearyear

professionalprofessionals s this this

yearyearthis yearthis yearthis yearthis year27,00,00027,00,00027,00,00027,00,000graduates and post graduates and post graduates in non technical graduates in non technical streamstream

graduates and post graduates and post graduates in non technical graduates in non technical streamstreamwill pass out from collegeswill pass out from collegeswill pass out from collegeswill pass out from colleges

While While graduates graduates are available…are available…While While graduates graduates are available…are available…Communication Skills Communication Skills and Domain Knowledgeand Domain KnowledgeCommunication Skills Communication Skills and Domain Knowledgeand Domain Knowledgeis a is a challengechallenge

for for

employersemployers

is a is a challengechallenge for for

employersemployers


Outsourcing Prospects for Non-Voice BPOs Good in '09Business prospects in 2009 for non-voice providers of business process outsourcing (BPO) services are good to outstanding, according to respondents participating in an industry survey. Almost 65% of respondents said 2009 prospects are excellent to outstanding, and 30 percent said prospects are good. Only five percent of respondents said 2009 business prospects are only fair, and none responded that prospects are poor

In downturn, litigation bonanza for Indian legal outsourcers

Amid talk of job cuts and lower-than-expected results, legal offshorers based in India say they are bucking the trend. If the first wave of work for legal process outsourcing companies earlier this year stemmed from the rise in US lawsuits related to the subprime mortgage meltdown, t

Mid sized US cos eye Indian BPOs for outsourcingAt a time when many Indian BPOs are devising newer strategies to tide over the economic

slowdown, many mid-sized companies from US are looking to offshore their services to reduce cost in order to survive the turbulent economic times.

Mindteck to move 70% outsourcing work to IndiaAfter going through a series of mergers and acquisitions, Mindteck, a Bangalore-headquartered IT services company, is looking to consolidate its various businesses which will see more work being moved offshore, to locations in India. Rural BPO's next revolution in Indian IT industry: NASSCOM

Rural BPOs are the next revolution in Indian Information Technology (IT) sector to happen, as the industry gears up to achieve $50 billion export target this year, NASSCOM member Ashank desai said. "The host of rural BPOs that are coming up in the country, is the next revolution in industry to happen, rural BPOs is about creating jobs

Outsourcing one bright light in sea of global gloom

Business outsourcing may not be the most glamorous industry in the world but it is one of the few bright lights amid the doom and gloom of the global financial crisis. The two countries which have benefited the most from outsourcing, India and the Philippines, expect to see some initial pain from the financial turmoil but the industry is confident it will ride out the storm.

ITeS will see slow growth: IDCFirst the bad news: IT's back to the future for the Indian domestic Information Technology and IT enabled Services (IT/ITeS) sector. 2009 will apparently see the slowest growth -- 13.4 percent -- since 2003, according to IDC India

IT cos with BPO arms to steal showHaving won more than half of large BPO contracts announced during past one year, leading software services firms with back-office arms are set to become bigger players in the BPO market, according to research firm Datamonitor. Companies such as Tata Consultancy Services (TCS) and Cognizant also accounted for almost 80% of the total value of large BPO contracts awarded in the past one year.

Logistic outsourcing biz to touch $90 mn by '12: AssochamIndia's third party logistics business is likely to grow by 55 per cent reaching the $90 million mark by 2012, a study by industry body Assocham said on Monday.

Animation parks to generate two lakh additional jobs by 2010: AssochamSetting up animation parks with hi-tech studios will make India a hub for 3D animated movies to enable domestic animation industry perform all its production activities within the country and not be forced to spend its funds in the US, Canada, Philippines, China and Malaysia

Women workforce in IT-BPO industry growing: NasscomThe number of women employed in the country's IT and business process outsourcing is growing rapidly, accounting for 28 per cent of the total two mn in 2007-08. Significantly, at the entry-level, women accounted for 47 per cent of the total

rcruitment in 2007-08, up from 38 per cent in 2005-06,

The Current Slow Down, Lower attrition & recruitment etc may positively Impact & push up the need for trained & qualified entry level manpower

The Current Slow Down, Lower attrition & recruitment etc may positively Impact & push up the need for trained & qualified entry level manpower

‘Indian IT – BPO sector still continues to grow, growth rate lowered, still a substantial growth’

‘Indian IT – BPO sector still continues to grow, growth rate lowered, still a substantial growth’

Estimated revenues to touch $ 47

billionEstimated revenues to touch $ 47

billion

growthgrowth

continuecontinuess


BPO JobsBPO Jobsthe the RealityReality

BPOs do not hire & train people who are BPOs do not hire & train people who are below acceptable levels of business below acceptable levels of business communication skills, Nearly 90% of communication skills, Nearly 90% of

aspirants do not qualify for thisaspirants do not qualify for this

BPO Industry has matured in the last 10 BPO Industry has matured in the last 10 years and employ more than 1 Million years and employ more than 1 Million

people, there are a large number of people people, there are a large number of people available for lateral entry with work available for lateral entry with work

experience, therefore an untrained fresher experience, therefore an untrained fresher has a tough task of cracking a Top BPO Job has a tough task of cracking a Top BPO Job

against competitionagainst competition


`

Established 1981, presence in 34 countries

Provides Global learning Solution for Individual, Enterprises, School & Colleges

Global student strength 5 Million

Largest learning content development facility in the world

Established in 1997, spread over 30 locations

Provides services to diverse Industries through Global delivery

platform

Ranked No1 ITES BPO company by Nasscom

Diverse Internal Training Expertise and Management

a Uniquea Unique andand PioneeringPioneeringPartnershPartnersh

ipip


UNIQUAUNIQUA EdgeEdge Nation-wide Training School for BPO / KPO Nation-wide Training School for BPO / KPO

CareersCareers Strong Placement Partnership & Pre-Strong Placement Partnership & Pre-

employment offers with Top BPOsemployment offers with Top BPOs Curriculum Co-created with IndustryCurriculum Co-created with Industry

Relevant Specialization mapped to Real JobRelevant Specialization mapped to Real Job State of Art Delivery Model (Personalized State of Art Delivery Model (Personalized

Learning)Learning) Industry Experienced Trainer Pool Industry Experienced Trainer Pool

TOEIC Certification (optional)TOEIC Certification (optional)

thethe


NationwiNationwide de reachreach

Phase 1: Twelve Phase 1: Twelve Training CentresTraining Centres

Phase 2: Seven Phase 2: Seven Additional CentresAdditional Centres

Global Operations in Global Operations in Year 2Year 2

China, Phillipines, etcChina, Phillipines, etc More than 200+ Centres More than 200+ Centres

in next 3 Yearsin next 3 YearsOpportunityOpportunity to tapto tap into into

national and internationalnational and international marketsmarkets

OpportunityOpportunity to tapto tap into into

national and internationalnational and international marketsmarketsPhase 1: Oct 2008 – Mar 2009

Phase 2: Apr – June 2009

Noida

Gurgaon

Jaipur

Kolkata

Hyderabad

Bangalore

Faridabad

Delhi

Lucknow

Dehradun

Bhubaneshwar

Chandigarh

Cochin

Guwahati

Vizag

Madurai


CustomizedCustomizedto meetto meetyour your requirementsrequirements

An education delivery model designed to An education delivery model designed to maximize your learningmaximize your learning

Curriculum mapped to industry requirementsCurriculum mapped to industry requirements Entry level job at a top BPO, that creates a Entry level job at a top BPO, that creates a

foundation for faster career growthfoundation for faster career growth Success, financial independence, career Success, financial independence, career

stability, work experience in established stability, work experience in established good companiesgood companies Accelerated Training Program that offers Accelerated Training Program that offers

practice specific specialization leading to practice specific specialization leading to assured employment in Top BPOassured employment in Top BPO


the Business & the Business & TechnologyTechnology ServicesServices Curriculum Curriculum

CurriculumCurriculum mappedmapped to industry to industry requirementsrequirementsCurriculumCurriculum mappedmapped to industry to industry requirementsrequirements


About BPO IndustryAbout BPO Industry Campus to CorporateCampus to Corporate

Writing Business CommunicationsWriting Business Communications Effective Business PresentationsEffective Business Presentations

Graphs and Storage of data in Graphs and Storage of data in SpreadsheetSpreadsheet

BPO BPO Foundation Foundation

ModuleModule


At each stageAt each stage you master you masterspecific specific conversational, conversational, grammar, grammar, vocabulary, vocabulary, pronunciationpronunciation

and fluency skillsand fluency skills

Professional Professional Certificate inCertificate in Effective Effective

CommunicationCommunicationAdvanced LevelAdvanced LevelAdvanced LevelAdvanced Level


In addition to In addition to basic communication and customer service skillsbasic communication and customer service skills

Professional Professional Certificate inCertificate in finance & finance &

accountingaccountingAdvanced LevelAdvanced LevelAdvanced LevelAdvanced Level

you acquire you acquire skills in Finance & Accounting skills in Finance & Accounting domain domain like Accounts Payable / like Accounts Payable /

Recoverable, OrderRecoverable, Order Management, Bank Management, Bank Reconciliations and InvoicingReconciliations and Invoicing


Classroom Education Delivery

Classroom Education Delivery

Communic-ative Skills

Assessment

Communic-ative Skills

Assessment

Self-study AssignmentSelf-study

Assignment

an Education Delivery Modelan Education Delivery Modelan Education Delivery Modelan Education Delivery Modeldesigned todesigned todesigned todesigned to

Maximize your LearningMaximize your LearningMaximize your LearningMaximize your Learning


I can get a job in a BPO directlyI can get a job in a BPO directly

Placement Consultants can get me a jobPlacement Consultants can get me a job

BPOs are all about English and My English is BPOs are all about English and My English is good enough for a BPO jobgood enough for a BPO job

BPO is just a short-term job, not a long term BPO is just a short-term job, not a long term career optioncareer option

Training is not needed for a BPO job, you lose Training is not needed for a BPO job, you lose time and moneytime and money

Five commonFive common BPO CareerBPO Career beliefsbeliefs that are that are just not truejust not true!!


Myth 1Myth 1 I can get a job in a BPO directlyI can get a job in a BPO directly

RealityReality 100s of profiles reach top BPOs 100s of profiles reach top BPOs

everyday and YOU may not even be everyday and YOU may not even be called for an Interview, your resume called for an Interview, your resume

will be treated as ‘one of many’will be treated as ‘one of many’ Only 1 out of 20 people who apply get Only 1 out of 20 people who apply get

a job directlya job directly 1 out of every 3 candidates is asked to 1 out of every 3 candidates is asked to

leave in less than 3 months due to their leave in less than 3 months due to their inability to clear post-hire assessmentsinability to clear post-hire assessments

Once rejected or asked to leave the Once rejected or asked to leave the candidate is not considered again for a candidate is not considered again for a

period of one year in that BPOperiod of one year in that BPO



Myth 2Myth 2 Placement Consultants can get me a jobPlacement Consultants can get me a job

RealityReality Governed by which organization pays Governed by which organization pays

them morethem more Have limited opportunities with one or Have limited opportunities with one or

two organizations onlytwo organizations only No Personal connect - Your resume would No Personal connect - Your resume would

be ‘one-in-a-thousand’ that they receive be ‘one-in-a-thousand’ that they receive every dayevery day

Would not be a partner in your Would not be a partner in your placementplacement

Will push you into the 1Will push you into the 1stst job opening job opening available regardless of your interests, available regardless of your interests,

skills or training requirementsskills or training requirements Organization would not be concerned if Organization would not be concerned if

you are a “wrong hire” and thrown out you are a “wrong hire” and thrown out after a couple of monthsafter a couple of months



Myth 3Myth 3 My knowledge of English is adequate My knowledge of English is adequate

for a BPO jobfor a BPO job

RealityReality English by itself cannot get you a English by itself cannot get you a

career in a BPOcareer in a BPO The Level of Communicative skills The Level of Communicative skills

required is of a much higher order. required is of a much higher order. Communication requires good Verbal Communication requires good Verbal

Skills, Global Accent, Listening & Skills, Global Accent, Listening & Comprehension skillsComprehension skills

Other skills like Information Gathering Other skills like Information Gathering skills, Customer Service skills, Problem skills, Customer Service skills, Problem

resolution and Negotiation skills are resolution and Negotiation skills are also requisite componentsalso requisite components

Dynamic Personality, Confidence are Dynamic Personality, Confidence are other factors that are checked for at other factors that are checked for at the Interview stage for a Career in a the Interview stage for a Career in a

good organizationgood organization



Myth 4Myth 4 BPO is just a short-term job, not a long BPO is just a short-term job, not a long

term career optionterm career option

RealityReality Lakhs of people like you have Lakhs of people like you have found a rewarding career in the found a rewarding career in the

BPO IndustryBPO Industry There are ample opportunities for There are ample opportunities for

growth, both in terms of growth, both in terms of designation and salarydesignation and salary

Immense challenges and learning Immense challenges and learning opportunities are availableopportunities are available

BPO Industry sees the fastest BPO Industry sees the fastest career growth compared to other career growth compared to other

industriesindustries What matters, is that you should What matters, is that you should

acquire the right skills to get a acquire the right skills to get a great start in a good BPO great start in a good BPO

organizationorganization



Myth 5Myth 5 Training is not needed for a Training is not needed for a

BPO job, you lose time & BPO job, you lose time & moneymoney

RealityReality Training is a life long Training is a life long

Investment and creates a Investment and creates a strong foundation for your strong foundation for your

futurefuture The start today will define the The start today will define the

next 36 years of your career next 36 years of your career life. life.

A high flying, successful and A high flying, successful and satisfying career satisfying career oror one where one where you would need to struggle at you would need to struggle at

every step?every step? Do You have the requisite skills Do You have the requisite skills

to give your career this Head to give your career this Head Start?Start?



thethe differencedifference training @ Uniquatraining @ Uniquawill make to your Careerwill make to your Career

AssessmentsAssessments

TrainingTraining

Placement Preparation

Placement Preparation


Why Assessments ?Why Assessments ?

Help you evaluate your existing Help you evaluate your existing skillsskills

Identify your specific Training Identify your specific Training NeedsNeeds

Enable you to chart out a Enable you to chart out a customized learning path for customized learning path for

yourselfyourself

Regular assessments during Regular assessments during training help to continuously training help to continuously

evaluate your progress evaluate your progress Enable in-training course Enable in-training course

correction to maximize resultscorrection to maximize results

Exhibit the practical & actual Exhibit the practical & actual result of your learningresult of your learning

Map your fitment for the jobMap your fitment for the job



Assessments at UniquaAssessments at Uniqua

At Entry Level:At Entry Level:■ Independent third party assessment from Independent third party assessment from

leading assessment body for entry profileleading assessment body for entry profile Individual Learning plan for every Individual Learning plan for every

candidate based on individual Training candidate based on individual Training Need AnalysisNeed Analysis

■ During Training:During Training: Weekly assessments to map learning Weekly assessments to map learning

curve of each candidate in the batchcurve of each candidate in the batch Personalized feedback & corrective action Personalized feedback & corrective action

plan basis each assessmentplan basis each assessment Graded assessment approach – basis Graded assessment approach – basis

curriculum coveredcurriculum covered

Training Exit Assessment:Training Exit Assessment:■ Mapped to actual requirement in a BPOMapped to actual requirement in a BPO



Why Training ?Why Training ? Helps you learn new skills:Helps you learn new skills:

Enables you to learn things the right Enables you to learn things the right way way

Bridges the gulf between your Bridges the gulf between your existing skills & the actual existing skills & the actual

requirementsrequirements Closes the gaps between theoretical Closes the gaps between theoretical

knowledge (written skills) and knowledge (written skills) and practical application (verbal skills)practical application (verbal skills)

Builds a strong foundation on which Builds a strong foundation on which your future long-term growth will your future long-term growth will

depend:depend: Gives a feel of real life situationsGives a feel of real life situations

Prepares you for post hire training Prepares you for post hire training routine routine

Makes you better prepared for the Makes you better prepared for the jobjob

Teaches you the tricks of the tradeTeaches you the tricks of the trade Accelerates your future growth Accelerates your future growth

prospectsprospects



Your Career Graph: with Your Career Graph: with and without Trainingand without Training



Training at UniquaTraining at Uniqua ContentContent

Well researched and relevantWell researched and relevant Created by industry expertsCreated by industry experts

Easy to understand with self-learning contentsEasy to understand with self-learning contents

Multi-layered methodology:Multi-layered methodology: Blend of Instructor-led, Computer-based and Blend of Instructor-led, Computer-based and

Self-study learning systemSelf-study learning system

Holistic Training approach:Holistic Training approach: Graded step-up approach focusing on Graded step-up approach focusing on

grammar, pronunciation, accent grammar, pronunciation, accent neutralization, listening & comprehension, neutralization, listening & comprehension,

vocabulary building, fluency & clarity, vocabulary building, fluency & clarity, intonation, customer service skills, soft skills, intonation, customer service skills, soft skills,

personality developmentpersonality development



Training at UniquaTraining at Uniqua

Experiential Learning:Experiential Learning: Customized & Industry specific Customized & Industry specific

simulations in Training labssimulations in Training labs More than 60% time spent on More than 60% time spent on application of concepts through application of concepts through

practicepractice

Training by Industry Experts: Training by Industry Experts: Experienced Trainers from top notch Experienced Trainers from top notch

BPOsBPOs Real-life exposureReal-life exposure

Subject matter expertsSubject matter experts

Over Over 15,000 15,000 candidatescandidatesOver Over 15,000 15,000 candidatescandidatestrained using thistrained using thistrained using thistrained using this

curriculumcurriculumcurriculumcurriculum



Why Placement Preparation?Why Placement Preparation?

Getting placed is more than just facing Getting placed is more than just facing an interview:an interview:

BPO Interviews are multi faceted with BPO Interviews are multi faceted with multiple rounds- voice and language multiple rounds- voice and language

skills test, aptitude test, HR line skills test, aptitude test, HR line round, fitment test, stability test….round, fitment test, stability test….

A scientific preparatory approach is A scientific preparatory approach is needed to secure a placementneeded to secure a placement

You require expert guidance on what You require expert guidance on what to expect and how to handle the to expect and how to handle the

various roundsvarious rounds You need an extra edge of a You need an extra edge of a

professional network with the top professional network with the top BPOs BPOs



■ Placement PreparationPlacement Preparation

Curriculum based on Industry Curriculum based on Industry requirementrequirement

Assessments based on BPO Assessments based on BPO methodologymethodology

Mock Interview sessions – customized Mock Interview sessions – customized for different clients, based on actual for different clients, based on actual methodology followed by the clientsmethodology followed by the clients

Client Assessment simulation on Client Assessment simulation on assessment tools used by clients as a assessment tools used by clients as a

part of the class room sessionspart of the class room sessions Role plays with Trainers who have been Role plays with Trainers who have been

a part of the client organizationsa part of the client organizations Uniqua’s strong network of tie ups with Uniqua’s strong network of tie ups with

top BPOs top BPOs



■ Placement ProcessPlacement Process

A pre-selection process ensures you A pre-selection process ensures you get a conditional offer before you get a conditional offer before you

complete the programcomplete the program Over 500 conditional offer letters from Over 500 conditional offer letters from

Top BPO companiesTop BPO companies Placement partnerships with key BPOs Placement partnerships with key BPOs

like Genpact, HCL, WIPRO, 24/7, like Genpact, HCL, WIPRO, 24/7, Mphasis, Firstsource, SutherlandMphasis, Firstsource, Sutherland

Post training placement Assistance will Post training placement Assistance will be provided for 90 days after be provided for 90 days after

completion of trainingcompletion of training



With a Starting Salary ofWith a Starting Salary ofRs. 90,000 to 1,20,000 paRs. 90,000 to 1,20,000 pa a BPO Career with solid a BPO Career with solid

TrainingTrainingPromises rapid rise in position and salaryPromises rapid rise in position and salaryPromises rapid rise in position and salaryPromises rapid rise in position and salary


With a Starting Salary ofWith a Starting Salary ofRs. 90,000 to 1,20,000 paRs. 90,000 to 1,20,000 pa a BPO Career with solid a BPO Career with solid

TrainingTrainingPromises rapid rise in position and salaryPromises rapid rise in position and salaryPromises rapid rise in position and salaryPromises rapid rise in position and salary


A list of A list of some of thesome of the Uniqua Uniqua studentsstudentsplaced in April 2009placed in April 2009


www.niituniqua.comwww.niituniqua.comwww.niituniqua.comwww.niituniqua.com

ThankThank youyouThankThank youyou