HH 512 HOTEL & LODGING OPERATION

HOUSEKEEPING DEPARTMENT

PRESENTED BY :NAJWA AZZAHRA MOHAMAD

NURIZAN AHMEDROSLINDA HJ. OSALI

AMIRAH RAZAK

• House-keeping is one of the largest departments of the hotel which is responsible for creating cleanliness, maintenance and safe environment. By providing the maximum comforts to the guest, it maintains the standard of the hotel which contributes the hotel in achieving maximum profit by selling the rooms. It is also regarded as the Eye and Ear of the management from where the main revenue income is generated.

HOUSEKEEPING STAFF SCHEDULING

Ensuring that your staff correctly is essential for any manager. If too many employees are scheduled then this is waste and costing standards are jeopardized. The following factors are considerations that an executive housekeeper needs to consider when preparing a week's rota.

● Room occupancy● Labour budget available● Type of room to be cleaned● Stay-over or check-out

● Customer profile● Employee holidays● Turndown service● Check-in time/check-out time● Skill level of employees● Public areas and frequency of cleaning● Special events taking place in hotel

The Housekeeping Rooms Status screen is used to view all rooms (including maintenance) summarized by occupancy status.

housekeeping supervisor need to updates everytime the room status after the housekeeper already clean the room.

Stay Over

Reservation

Block/ Maintenanc

e

Vacant Clean

Vacant Dirty

ROOM CLEANING PROCEDURES

a) Follow the procedure how you

enter in the guest rooms. 

b) If guest is not present inside the

room then must you check for the

bathroom. 

c) then the first step is to open the

curtain full so that you can see the

garbage, carpet stain everything

clearly. 

d) Remove all the waste garbage and

then remove all the bed linen that

has been used by guest.

e) Make a high dusting over the rooms.

f) Then make a bed and do the normal

dusting.

don't forgot to refill the amenities that the

guest has been used and put the amenities

and guest things orderly.

h) Then remove the linen and garbage from

bathroom.

i) Apply the chemical and clean the area

clockwise so that to ensure you didn't left

anything to cleaned.

j) Put the towel, refill the amenities if it's

necessary and finally wipe the floors.

h) Do the vacuuming and put some air

freshener.

INTRODUCTION

The saying that “your last look at the room is the guest’s first look” is

still the working guideline for inspection.

GUEST ROOM INSPECTION CHECKLIST.. The inspector first look at the room

attendants carts to see whether they are properly equipped and supplied.

1. Inspect check-out rooms that have been cleaned. A check-out room should not be out of inventory for more than an hour after the guest departs. Some key areas to inspect:

THE INSPECTION CHECKLIST Bathroom

all amenities should be stocked.Floor and pipes should be clean and free of

dust and hair.Shower wall should be clean.Drains should be free of hair and soap

scum.

Beds Lifting spreads and blanket will insure the

linen has been changed.Pillows , spreads and dust ruffles should be

straight and properly positioned. If the bed frame does not extend to the

floor, the area beneath the box spring should be checked to makes sure it has been vacuumed.

CarpetShould have been vacuumed well. Corner

and area around furniture should be check. Lamps

all lamp should be dust free and in working order, with bulbs of the correct wattage.

Closets Hangers should be properly positioned ,bent

hangers should be replaced.Laundry bag should be restocked.

Night stand or night table.The proper guest supplies, such as note

pads, should be stocked and properly positioned.

The inspector should pick up the phone to make sure the mouthpiece has been cleaned.

WallsWalls in bathroom should be cleaned daily.Pictures or paintings should be free of dust.

WindowsShould be smudge free.The curtain should be clean.

Mini bars Ice bucket should be free of water spot

inside and out.

The other things that should be attention for the

inspection

Vent

Lost items

Guestroom

supplies

Waste bucket

and ashtrays

INSPECT OCCUPIED ROOMS The bathroom has been thoroughly

cleaned. The bed linen and towels have been

changed. The main component of the guest room

are in working order. The trash basket and astray have been

cleaned and emptied. The room has been vacuumed. Guest belongings should never be

disturbed during an inspection.

• Everyday, Housekeeping Supervisor will give a room report to room attendants to record all their room assignment. This is because not all the room attendant get it right 100% at all time. So, they need to double-check the rooms.

CONCLUSION

Maintaining high standards of cleanliness and housekeeping is an on-going and never ending job, and will only happen if we have a detailed schedule of the tasks that need to be done, a clearly room status and best room cleaning procedure. Not just that, they have to alert on room inspections and reports. As a conclusion, every staff has to understand the importance of maintaining these high standards each and every day.

REFERENCES

Housekeeping Staff Scheduling• http://www.alec.hemscott.net/hotelstaffing.htm• http://www.makeschedules.comRoom Status In The System• http://

support.resortdata.com/rdpwin/help/content/Housekeeping/RoomStatus.htm

• Housekeeping Notes, Semester 2Room Cleaning Procedures• http://

wiki.answers.com/Q/Guidelines_and_procedure_in_cleaning_a_guest_room_in_hotels

Guest Room Inspection• Madelin Schneider, Georgina Tucker, Mary Scoviak, (1999),

The Professional Housekeeper, 4th Edition, New Jersey, John Wiley And Sons

Guest Room Report• Industrial Training Report, Semester 4