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Copyright © 2007 South-Western. All rights reserved.
Chapter 11Hiring, Training, and Evaluating Employees
Hiring, Training, and Evaluating Employees
Copyright © 2007 South-Western. All rights reserved.
Hierarchy of Needs
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 3
Human Resource Human Resource ManagementManagement
• Planning for staffing needs
• Recruiting and hiring
• Training and development
• Appraising performance
• Managing compensation and benefits
• Overseeing employment status
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 4
Planning for Staffing NeedsPlanning for Staffing Needs
From Business
Plan
From Business
Plan
EstimateDemand forEmployees
EstimateDemand forEmployees
EstimateSupply of
Employees
EstimateSupply of
Employees
PerformJob Analysis
PerformJob Analysis
Write JobDescriptions
Write JobDescriptions
Write JobSpecifications
Write JobSpecifications
To HiringProcess
To HiringProcess
Evaluating Job Requirements
Forecasting
Hiring, Training, and Evaluating Employees
Copyright © 2007 South-Western. All rights reserved.
H.R. Planning
Forecasting
Job Analysis
Recruiting
PlanningOpportunityCompensationSkills Evaluation Labor Unions
Hiring, Training, and Evaluating Employees
Copyright © 2007 South-Western. All rights reserved.
Recruitment
Internal- Promotions
External- Screening
PlanningOpportunityCompensationSkills Evaluation Labor Unions
Hiring, Training, and Evaluating Employees
Copyright © 2007 South-Western. All rights reserved.
Recruitment
PlanningOpportunityCompensationSkills Evaluation Labor Unions
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 8
ForecastingForecastingSupply and DemandSupply and Demand
Part-TimePart-TimeEmployeesEmployees
TemporaryTemporaryWorkersWorkers
OutsourcingOutsourcing
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 9
Evaluating Evaluating Job RequirementsJob Requirements
JobJobAnalysisAnalysis
JobJobAnalysisAnalysis
JobJobDescriptionDescription
JobJobDescriptionDescription
JobJobSpecificationSpecification
JobJobSpecificationSpecification
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 10
InternalInternal
SearchesSearchesNewspaper AdsNewspaper Ads Internet AdsInternet Ads
Trade ShowsTrade Shows HeadhuntersHeadhunters ReferralsReferrals
EmploymentEmployment
AgenciesAgenciesUnion HallsUnion Halls CollegesColleges
Recruiting EmployeesRecruiting Employees
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 11
How Employers and Job-How Employers and Job-Seekers Approach the Seekers Approach the
Recruiting ProcessRecruiting Process
NetworkingNetworkingand Personaland PersonalReferencesReferences
Look InsideLook Insidethe Companythe Company
UnsolicitedUnsolicitedRRésumésésumés
NewspaperNewspaperor Internetor InternetWant AdsWant Ads
EmploymentEmploymentAgency orAgency or
Search FirmSearch Firm
EmployersEmployers
Job SeekersJob Seekers
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 12
The Hiring ProcessThe Hiring Process
SelectQualified Candidates
SelectQualified Candidates
11
ConductInterviewsConduct
Interviews
33
CheckReferences
CheckReferences
55
ScreenCandidates
ScreenCandidates
22
EvaluateCandidates
EvaluateCandidates
44
Select theBest Candidate
Select theBest Candidate
66
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 13
Background ChecksBackground ChecksEmployers take the following steps before hiring applicants:
Employment Verification
Criminal Records Check
Drug Screen
Reference Checks
Education Verification
Motor Vehicle Records
86%
81%
78%
70%
70%
56%
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 14
Hiring and the LawHiring and the Law
Equal EmploymentEqual EmploymentOpportunity CommissionOpportunity Commission
Negligent HiringNegligent Hiring
Immigration ReformImmigration Reformand Control Act and Control Act
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 15
Preemployment TestingPreemployment Testing
Job-Skills TestsJob-Skills Tests
Psychological TestsPsychological Tests
Drug Tests Drug Tests
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 16
Training and DevelopmentTraining and Development
OrientationOrientation
TrainingTraining
RetrainingRetraining
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 17
Appraising PerformanceAppraising Performance
ProductivityProductivity
Tim
ing
Tim
ing C
riteriaC
riteria
WrittenWrittenEvaluationsEvaluations
WrittenWrittenEvaluationsEvaluations
360-Degree360-DegreeReviewReview
360-Degree360-DegreeReviewReview
ObjectivityObjectivity
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 18
AdministeringAdministeringCompensationCompensation
Wages andWages andSalariesSalaries
Wages andWages andSalariesSalaries
IncentiveIncentiveProgramsProgramsIncentiveIncentiveProgramsPrograms
Hiring, Training, and Evaluating Employees
Copyright © 2007 South-Western. All rights reserved.
Compensation Package
Salary
Stock Options
Commissions
BonusesProfit Sharing
Benefits
Perquisites
PlanningOpportunityCompensationSkills Evaluation Labor Unions
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 20
Employee Benefits Employee Benefits and Servicesand Services
InsuranceRetirement
Benefits
EmployeeStock-Ownership
Plans
StockOptions
FamilyBenefits
EmployeeAssistance
Benefits
Hiring, Training, and Evaluating Employees
© Prentice Hall, 2004 Business In Acti
on 2e
Chapter 10 - 21
Overseeing ChangesOverseeing Changesin Employment Statusin Employment Status
PromotionPromotion
TerminationTermination
ReassignmentReassignment
RetirementRetirement
Hiring, Training, and Evaluating Employees
Copyright © 2007 South-Western. All rights reserved.
Employee Skills
Technical
Decision-Making
Customer Service
Safety
Human Relations
PlanningOpportunityCompensationSkills Evaluation Labor Unions
Hiring, Training, and Evaluating Employees
Copyright © 2007 South-Western. All rights reserved.
Evaluating Performance
PlanningOpportunityCompensationSkills Evaluation Labor Unions
Hiring, Training, and Evaluating Employees
Copyright © 2007 South-Western. All rights reserved.
Evaluation Form
1 – Communicate responsibilities
2 – Inform of deficiencies
3 – Be consistent
PlanningOpportunityCompensationSkills Evaluation Labor Unions
Hiring, Training, and Evaluating Employees
Copyright © 2007 South-Western. All rights reserved.
Labor Conflicts
PlanningOpportunityCompensationSkills Evaluation Labor Unions
Picketing
Boycott
Strike
Injunction
Lockout
