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PROJECT REPORT ON

HOTEL INDIA IN VARANASI

In Partial Fulfillment of BHMCT Programme of IHM MEERUT.

SUBMITTED TO SUBMITTED BY

Praveen Kumar Singh

Roll No.BHMCT 4th

SEMESTER

DECLARATION

I undersign PRAVEEN KUMAR SINGH, the student of IHM Meerut in BHMCT 4th Semester. hereby declares that this report is my own work and has been carried out under the supervision of ………………………..

The work has not been previously submitted to any other university for any examination.

ACKNOWLEDGEMENT

It is really a matter of pleasure for me to prepare this report at the BHMCT 4th Semester. So it is my duty to thank all those who had helped me directly or indirectly in all possible ways.

I am very much thankful to the manager and receptionist of HOTEL INDIA, for being helping in understanding all the details for preparation of this report.

I also thank to my family for helping me every time on my way.

PREFACE

BHMCT Degree is concerned with the study of business Administration of various activities in India. Industries of all kinds need good trained administrators so this course..

India is a developing country in the world. Industrial activity plays an important role in economic development of our country, so it is very crucial to study the same.

In the BHMCT course, we have a special subject for practical training of business firm. Training in a firm has indeed been very faithful and very

interesting for the student. This training makes is easy to understand the working firm. It was a good experience for me to visit the firm.

INDEX GENERAL INFORAMTION

SERVICE DEPARTMENT

MARKETING DEPARTMNET

FINANCE DEPARTMENT

PERSONNEL DEPARTMENT

FUTURE PLANS

SWOT ANALYSIS

CONCLUSION

SUGGESTION

BIBLIOGRAPHY

GENERAL

INFORMATION

Introduction

History

Form of business

Size of unit

Location

Registered office

Introduction

In a Varanasi city, people are crazy for hotels. So many luxurious hotels are there. The HOTEL INDIA is one of the most prestigious hotels of the city.

It is a three*** hotel of Varanasi. It is a hotel as well as restaurant. I being a citizen of Varanasi like this hotel for it’s every dish which served with welcome drink. In a HOTEL INDIA, prestigious staff and experienced persons are available.

History

The name of the organization is HOTEL INDIA and property name is India Hotel Pvt. Ltd.

FORM OF BUSINESS

Business or industry is divided in three sectors. On the basis of ownership. In ownership there is a part private sector. In private sector there is a joint stock company. They divided in two parts:

1. PUBLIC LIMITED COMPANY2. PRIVATE LIMITED COMAPNY

The HOTEL INDIA is Pvt. Ltd. Company.

SIZE OF UNIT

There are three parts on the basis of size.

Small Scale Industry:

All the industrial unit whose capital investment on plant and machinery is up to Rs. 3 crores is known as Small Scale Industry.

Medium Scale Industry:

All the industrial unit with the capital investment of more than Rs. 3 crores and up to about Rs. 100 crores are classified as Medium Scale Industry.

Large Scale Industry:

All the industrial unit with the capital investment of more than Rs. 100 crores are known as Large Scale Unit.

The HOTEL INDIA is a “Medium Scale Unit”.

LOCATION

ADDRESS:

HOTEL THE INDIA HOTEL

59, Patel Nagar Cantonment, 221002 Varanasi Photos

,

Telephone no:

912812240950

WEB:

www.hotelIndia HotelVaranasi .com

This location is convenient location for them because in the heart of the city, 2 kms from air-port, 1.5 kms from railway station.

SERVICEDEPARTMENT

INDEX

Introduction

Services

Equipments

Facilities

Food quality control

Food preparing system

INTRODUCTION

Especially in case of hotel if the food or facilities are not good who are going to have lunch or dinner over there? Obviously no one. The entire reputation of hotel depends on food and service provided by it. So hotels handle the services carefully. Here, in the India Hotel service department is also handle carefully.

Equipments

LCD multimedia projector Tripod screen Computer system Internet access Background music system D.J. system

DVD,VCD,CD player and VCR TV and Telephone Over head projector Slide projector Laser pointer White board Conference kits

SERVICES

‘The HOTEL INDIA’ is the hotel and restaurant. So the main products are various dishes of restaurant and various facilities of hotel. The restaurant is internally styled to provide you a thoroughly restful, totally pampered, marvelous ambience with superb hospitality.

PRODUCT MIX

1. Room facility

A) Suits:-

Huge room with king size bed, spacious sitting area dinning table, refrigerator, large screen television with prime satellite channels on revolving top, huge bathroom with round bathtub and shower 24 hours. Hot and cold water and various toiletries – shop, shampoo, shaving kit with after shave lotion, shaving foam tooth brush, tooth paste etc. Suitable for family, newly married couple or senior executive.

B) Executive deluxe room:-

King size bad, spacious sitting area, refrigerator, television with prime satellite channels on revolving top, bathroom with tub and shower, 24 hours. Hot and cold water and various toiletries suitable for couple, family and senior executive.

C) Deluxe room:-

Separate two single bed, spacious sitting area, refrigerator television with prime satellite channels on revolving top, bathroom with tub and shower, 24 hours. Hot and cold water and various toiletries suitable for executives.

2. Facilities

Running hot and cold water round the clock Telephone with std dialing and net connectivity Color television with satellite channels Round the clock room services Multi cuisines eating options Laundry and dry cleaning services Foreign currency exchange Safe deposit lockers Communication : fax, e-mail, net chamber Travel desk Car parking area Doctor on call Banquet and conference facilities Large hall 150(auditorium style) Small hall 150(auditorium style)

FOOD QUALITY CONTROL

As the HOTEL INDIA is 3star hotel, it is concerned with quality of its food and services. It’s food is of course of best quality and services are also taken care of.

The owner of the HOTEL INDIA is very much concerned about the reputation of hotel, so he surely takes care of food and services.

FOOD PREPARING SYSTEM

Hotel the India Hotel has well-equipped kitchen with all modern facilities of cooking. It is behind the hotel.

MARKETINGDEPARTMENT

INDEX

Introduction

General marketing

Sales promotion

Services

Pricing policy

Main competitors

INTRODUCTION

Marketing is process of planning and executing the conception pricing promotion and distribution of ideas, goods and services to create exchange that satisfy individual and organizational goals.

Generally in small or medium scale unit the function of marketing is carried out by the owners of business or marketing manager.

PHILIP KOTLER defines a market as, “An idea for potential exchanges.”

GENERAL MARKETING

General marketing in hotel the India Hotel is done through newspaper, letters, personnel approach, internet etc.

SALES PROMOTION

It is that kind of marketing activity that increases sales volume. Today sales promotion is a necessary and not merely a luxury or a fashion.

To facilitate sales promotion of company, some consumer service should be taken care of. Hotel the India Hotel also takes such care. It gives credit facilities to its regular customer in which a part payment is to be paid in cash and outstanding can be paid within given period time. It depends on situation.

SERVICE

For the purpose of good marketing hotel the India Hotel offers sales services like 24 hours, room service, safe deposit vaults, doctor on call and free transfer to the destination to make consumer stay comfortable.

PRICING POLICY

Pricing policy means the company adopts its pricing method on it decides the price of its product taking in consideration. Price involves all cost of production and profit margin. Every company is required to decide or adopt the pricing method. Pricing policy of hotel the India Hotel is depend on cost of food and other room services cost of maintenance of hotel building and staff. As per as hotel the India Hotel concerned they are having fixed of rooms.

ROOMS- SINGLE OCCUPANCY-DOUBLE OCCUPANCY

Deluxe 1295 1795

Executive 1495 1995 Deluxe

Suite 2000 2500

Extra 400s Person

MAIN COMPETITORS

In Varanasi , there are many hotels all area over city. All the hotels of Varanasi are the competitors of the hotel the India Hotel. All the hotels like their own hotel silver palace, hotel k-rose, hotel galaxy, hotel imperial palace and many more.

FINANCE

DEPARTMENT

INDEX

Introduction

Financial planning

Organization chart

Capitalization

INTRODUCTION

Finance is life-blood of business. We need finance for establishing running and also for expansion of organization. It is also needed for establishing running and also for the production of goods and services as well as their distribution. It is available in form of working capital or fixed capital. It can be for short term and long term.

Finance is that administration area or set of administrative function in an organization which relate with the arrangement of cash and credit, so that the organization may have the means to carry out its objectives as satisfactorily as possible.

Financial management is that specialized function of general management of finance and its effective utilization for the achievement of common goals of organization. It covers functions of acquisition funds as well as its allocation of funds for various uses. Thus, it is viewed as an integral part of overall management.

FINANCIAL PLANNING

Financial planning is done to perform financial activities in order to achieve basic objectives. A business is started with an aim to earn maximum profit and that to with less input. Financial planning is done so that sufficient quantities of funds are used wisely.

No. of employees-200

Total turnover-5 crore

Budget-3% of turnover

Profit margin-ranging between 25% to 30% of last year

Bankers-iod

Accounting system-double entry

Accounting program me-ids

ORGANISATION CHART

FINANCE MANAGER

A/C STAFF COMPUTER STAFF

CAPITALISATION

“The term capitalization or the valuation of capital includes the capital stock and debenture.”

Capital is most required thing for any business sufficient quantity should be made available not more or less. Capitalization includes both the ownership and borrowed capital.

FIXED CAPITAL:

Land and Building-3.5 crore

Plant and Machinery-3 crore

Vehicle-12 vehicles

Furniture and Fixture-1crore

Rate of depreciation-10% depends on nature of assets.

WORKING CAPITAL:

Cash: 10 lakhs

Debtors :2% of turnover

PERSONNELDEPARTMENT

INDEX

Introduction

No. of employees

Training and development

Wages and salaries

Recruitment and selection

Personnel records

INTRODUCTION

In all business concern there is one common element i.e. human resource work force of an organization is one of the most important part inputs of components. It is rightly said that people are single most important assests. Management function is becoming increasing specialized.

Personnel functions are particularly interested in personnel relationship and interaction of employee’s human relationship.

NO. OF EMPLOYEES

Hotel the India Hotel has about 200 employees in its staff. The working hours for them are 8hours then after shift changes. There is no of day in a weekend and employee should work also in festivals.

TRAINING AND DEVELOPMENT

Training is an organized procedure for increasing the knowledge and skill of employees for better performance on current job and prepares them for and interested job.

Development is a relative process. It concerns not only those activities which improve job performance but also which ring growth of personality helps an individual growth towards maturity and actualization of their potential capacity.

In HOTEL INDIA, they train their employees for their service. They train their both old employees and new employees internally and externally. They also train them for any situation, the hotel suffer. i.e. fire-fighting.

WAGES AND SALARY

Wages are payment made to the employees as compensation for organization. Although wages includes salary yet slight difference is there in wages and salary. Wages has directly relationship with production while salary on the other hand is remuneration paid to clerical managerial supervisory staff. The main objective of such wages and salary administration is to control the cost to establish affairs and equitable remuneration to all.

Wages and salary in hotel the India Hotel are provided according to Government Act. They give salary on monthly basis.

RECRUITMENT AND SELECTION

Well qualified and skilled work force can enable the company to climb ladders of success. It is the primary duty of personnel department to procure the right person for right job from right source at right cost.

In the HOTEL INDIA, recruitment is done by giving advertisement in news paper and internet. Then HR manager and general manager select them.

PERSONNEL RECORDS

Personnel records mean history of employees. Each and every organization has to maintain a systematic record of its information about personnel regarding their job, recruitment, selection, demotion, transfer, promotion, test-score, periodical appraisal, wages-salary, pensions, P.F., employee services and benefits safety provisions, labour disputes etc.

Hotel the India Hotel maintains information about its employees like address proof, past records like previous job, attendance, records, salary master register etc.

They maintain all these records by using file system in computer.

FUTUREPLANS

FUTURE PLANS

Future is uncertain. But in business, future plan is must. There is a proverb in the root of business, or even in every field, “where there is a will, there is a way” because life without will is like a body without soul.

Hotel the India Hotel has also a aim or future plan to establish more and more hotels in developed cities as Ahmedabad and Vadodara.

SWOTANALYSIS

SWOT ANALYSIS

Strength:-

The main strength of the India Hotel is unique services provided by them. Its goodwill is also its best strength.

They have the loyalty of employees, loyalty of customers and latest technology.

Weakness:-

The one and only weakness of HOTEL INDIA is that the local staff do not work in hotel.

Opportunity:-

The main opportunity every business are festivals. Hotel the India Hotel utilizes the opportunities very nicely.

Threats:-

Hotel the India Hotel is basically a restaurant. So, it always has to keep a watch on quality of food and also on other services.

CONCLUSION

CONCLUSION

Situated at the commercial hub are of city, this hotel is one of the best hotel of Varanasi . The quality of food, quality of services provided over here can be kept in the best category. The cooperation of its owners and staff members is incomparable. Hotel the India Hotel worth to be given a title of a 3 stars hotel and may be in future it may become a five stars. It has created its own place on hotel business.

SUGGESTION

SUGGESTION

As a student, I am yet too young to give any suggestion to suggestions to such a big unit. They are running hotel the India Hotel in the best possible manner. But the only thing catches mind is the structure of building. The hotel has their best facility among every hotels of Varanasi but all these are not visible from outside, so that might be hurdle in attracting the customers.

BIBLIOGRAPHY

BIBLIOGRAPHY

1. Management of Business Organization- Sherleker

2. Marketing Management - Philip Kottler