We Restore More Than Property…

We Restore Lives.

Company Profile

Largest full-service mitigation, restoration and reconstruction company in the U.S.

National franchise of over 225 locally owned offices since 1966

Locally with 20 years of experience, we provide your insured with the highest quality of service and commitment

PDR of Nebraska & Iowa 80+ full time employees 30 full time cleaning division employees 50,000 sq. ft. combined warehouse facilities IICRC certified in:

– Fire Damage – Smoke Damage– Water Damage– Applied Structural Drying (ASD)– Mold Remediation– Carpet & Duct Cleaning

Website: www.IICRC.org

IICRC – Industry Regulated Certification

Founded in 1972 to establish and monitor standards for the inspection, cleaning, and restoration industries

Leading certification organization in the industry

www.iicrc.org

6 Locations to Serve You

Omaha, NE Lincoln, NE Grand Island, NE Columbus, NE Sioux City, IA Des Moines, IA

How The Water Source Affects The Claim

Review of Water Damage and Applied Structural Drying

Information To Provide Your Insured Water damages are going to happen Fire, flood, household mishaps Most insured's will experience at least one water damage in

their lifetime Best time to plan for a disaster is before anything has

happened

Restoration Drying Market

Est. 1,000,000 Structures affected each year

$3 Billion paid out each year just in water damages Restoration vendor – small amount Cash Out Drying is not attempted Replace instead of restore is more cost

effective

Importance of Immediate Response

Materials at greatest risk and expense are structural materials Property damage to wet structure continues until it is dry If not handled properly from the outset, simple damage can become

much worse

Just one to two days of delay can cause the claim to rise 100-200% Insured may want to try and handle on their own Insured may want to get bids from multiple sources

Safety Problems of Water Damaged Structures

Collapse – wet materials are heavier and weaker Electrocution Slip and fall

Reducing Liability Exposure

Structures suffering water damage must be dried quickly to minimize liability

Reduces the severity of the loss

Protects the health of your insured

Sources of Sudden Water

Overflowing Commode Aquariums Vandalism Nail in water pipe Broken washing machine hose Broken ice maker line Hot water heater malfunction Lightning Faulty plumbing

Categories of the Water Source

Clean

Grey(Drains or Seepage)

Black(Sewage/Rising Water)

(Drinkable)

Category 1- Clean Water

Most easily restored

Examples Water heater leak Broken or frozen pipe Toilet tank overflow Sink overflow

Category 2- Gray Water

Presence of organisms - more materials may need to be discardedExamples Sump pump failure Washing machine overflow Toilet overflow not involving

fecal matter

Category 3- Black Water

Health exposure risk – porous materials must be discarded in accordance with IICRC protocolExamples Sewage back-up Toilet overflow involving

fecal matter Flood conditions from

outside bodies of water

What is Applied Structural Drying (ASD)

The NEW way of drying is down to a science. The Basic Principles of ASD: Extraction Air Movement/Evaporation Dehumidification Temperature Control

How Does ASD Save Money on This Claim?

Old Way:– 8 days– 7 air movers– 3 dehumidifiers

– $2,700

New Way:– 3 days– 23 air movers– 5 dehumidifiers– $4,300

Which one is overpriced?

2000 SF, single floor, all wet

Step 1: Extraction

Contains the damage Considerably speeds the drying process

Step 2: Air Movement

Basic principle:

Wet goes to dry, if it can Rapid air movement from air

movers increases the rate of evaporation

Evaporation is changing the liquid to a vapor

Setting up equipment appropriately creates a vortex

Step 2: Air Movement

Step 3: Dehumidification

Four Types Open drying system utilizing outside environment to dry

structure Refrigerant dehumidifiers – incorporates same technology as

air conditioners Low Grain Refrigerant – will work down to a lower

temperature producing much dryer air Desiccant dehumidifiers – incorporates silica gel drying agents

Step 3: Dehumidification Relative humidity - the amount of moisture in the air expressed

as a percentage of the total holding capacity of that air– Raising temperature lowers humidity– Lowering temperature raises humidity

30%-50%30%-50% NormalNormal

50% or greater50% or greater Water forced into materialsWater forced into materials

60% or greater60% or greater Extremely damaging, Extremely damaging, needs needs immediateimmediate attention attention

Step 3: Dehumidification

Which One(s)?

Step 4: Temperature Control

Temperature plays an important role in the basic principles of drying

Warm air can hold more moisture than cold air

Monitoring

Most important process to take place on a daily basis after equipment is set

Moisture readings taken on a daily basis will tell a thorough story of activities that slow down the drying process Insured turning off equipment Windows being opened Loss of power Malfunction of equipment

Can You Answer?

Is it Drying? Is it Dry? How Do You Know?

Psychrometry To be able to determine the atmospheric

conditions both inside and outside a structure and apply the findings for successful restorative drying

Documentation

Psychometric Log Provides insured information, class, affected areas, temperature,

relative humidity, etc. Moisture Content Log

Confirms that material are wet, they are drying and have been dried

Moisture Mapping Diagram of affected area, water line, equipment layout and

obstaclesPhotographs

All documentation provided for claim files

Class / Size of Water Damage

Objective: Knowing the “Class” of the water damage is a key ingredient to later identifying the equipment and how much equipment we use on each job

Class 1

Water losses that affect only part of a room or areas

Little or no wet carpet and/or cushion is present

Minimum moisture is absorbed by materials which release moisture slowly

Class 1

Class 2

Water losses that affect the entire room of carpet and cushion

Water has wicked up the wall 12” to 24” Structural materials are affected

Plywood particle board 2x’s, etc.

Class 2

Class 3

Water may have come from overhead Virtually the entire room is saturated

Ceilings Walls Insulation Carpet Cushion Sub-floor

Class 3

Class 4

Specialty drying - These could be deep pockets of saturation requiring very low specific humidity Hardwood flooring Plaster Concrete Crawlspaces

Class 4

2000 SF, single floor, all wet

Old Way:– Drying 2,700– Repairs 8,450– Contents 7,300– ALE 2,100– Env. Cons. 6,700– Lawsuit ???– TOTAL $27,250++

New Way:– Drying 4,300– Repairs

780– Contents 635– ALE 670– Env. Cons. 0– Lawsuit

0– TOTAL $6,385How about now?

Time is of the Essence

72 hour window from water damage exposure to microbial growth under right conditions

The sooner emergency services are started, the likelihood of secondary damage dramatically decreases

Opportunity for restoring property as opposed to replacement of property

In Conclusion

What you should expect from the restoration specialist: Trained, certified, and experienced

Certified with IICRC Trained in Applied Structural Drying Methods Certified mold remediators with the IICRC Trained in Black Water remediation

Raise the level of performance by raising your level of knowledge!

Thank You For Your Time

What Questions Do You Have?