SECRETS OF MANAGEMENT FOR CULTIVATING ABILITIES OF MANAGEMENT

FOR BANKERS

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Serial No. Heading Page No.

1 Manager "The Back Bone of Business" 3

2 Definition of Management (Based on Abilities) 4

3 Who is a good manager ? 5

4 How to improve abilities (Imagination) 6

5 Methods to improve inputs of Imagination 7

6 How to improve abilities (Communication) 8

7 Methods to improve inputs of Communication 9

8 How to improve abilities (Agreement) 10

9 Methods to improve inputs of Agreement 11

10 How to improve abilities (Implementation) 12

11 Methods to improve inputs of Implementation 13

12 How to improve abilities (Re view & Re adjust) 14

13 Methods to improve inputs of Re view & Re adjust 15

14 Conclusion 16

Vijay Shivram Menon

IMPORTANCE OF MANAGERS IN THE BUSINESS

DRIVERS OF BUSINESS FACE OF BUSINESS LINK BETWEEN FRONT END AND THINK TANKS FUTURE THINK TANKS

“MANAGER” FORCE IS THE MOST IMPORTANT ASSET FOR ANY BUSINESS , AND MOST OF THEGREAT MANAGERS , THAT INDIA HAS WITNESSED HAD A HUMBLE PROFESSIONAL BEGININGSTO START WITH , WHETHER IT WAS MR.KURIEN (AMUL), MR. E SREEDHARAN (DELHI-METRO)OR MR. NARAYANA MURTHY (INFOSYS).

IT HAS BEEN THEIR SHEER ABILITIES, WHICH MAKE THEM WHAT THEY ARE TODAY ANDTHEIR SUCCESS INSPIRES US TO FOLLOW THEIR PATH BY UNDERSTANDING OUR ABILITIESAND IMPROVING OUR ABILITIES .

HENCE, ENTIRE PRESENTATION IS AN ATTEMPT TO HIGHLIGHT, MANAGEMENT AS ACOMBINATION OF ABILITIES AND DISCUSSES VARIOUS METHODS TO IMPROVE ABILITIES.

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MANAGEMENT IS A PROCESS INVOLVING “5” ABILITIES :-

IMAGINATION OF A GOAL

IMAGINATION OF A PROCESS TO ACHIEVE THE GOAL

COMMUNICATION OF THE GOAL & PROCESS TO SELF AND OTHERS

DERIVING ANAGREEMENT ON GOAL & PROCESS

IMPLEMENTATION OF AGREED PROCESS

REVIEW & RE ADJUST

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A GOOD MANAGER IS THE ONE WHO CAN BE RATED GOOD WITH ALL THE “5”

ABILITIES OF MANAGEMENT.

QUALITY OF A MANAGER AND MANAGEMENT CAN BE MEASURED BY THE LEVELS

OF ABILITY TO IMAGINE , COMMUNICATE, DERIVE AGREEMENT , IMPLEMENT

,REVIEW & RE ADJUST .

CORRELATION BETWEEN LEVELS OF ABILITY & TYPES OF MANAGER

GOOD ABILITY = GOOD MANAGER

GREAT ABILITY = GREAT MANAGER

POOR ABILITY = POOR MANAGER

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INPUTS OF IMAGINATION OF GOALS:-

AWARENESS OF COMPETITION AWARENESS OF MARKET SHARE AWARESESS OF NEW OPPORTUNITIES

INPUTS OF IMAGINATION OF PROCESS:-

PAST EXPERIENCE EXPERIENCES GAUGED FROM VARIOUS CASE STUDIES AROUND UNDERSTANDING SWOT OF THE TEAM UNDERSTANDING SWOT OF THE BUSINESS ENVIRONMENT.

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GOAL-INPUTS:- IN-HOUSE RESEARCH TEAMS SHOULD BE SET UP TO GATHER INFORMATION ON INPUTS, WHICH

SHOULD BE UPDATED FORTNIGHTLY AND SHOULD BE DISCUSSED BY SENIOR MANAGEMENT AND

APPROVED TO PUBLISH AT MONTHLY INTERVALS.

E-LEARNING PROGRAMES BASED ON THE INPUTS GATHERED MUST BE IMPLEMENTED BY EVERY

BUSINESS. SCORES OF MONTHLY E-TEST SHOULD BE PART OF MANAGERS PERFORMANCE FILE.

PROCESS-INPUTS:- EVERY MANAGER SHOULD IDENTIFY AND PRESENT A CASE STUDY WITHIN HIS COMMAND AREA,

EVERY QUARTER, WHICH NEEDS TO DISCUSSED AND RATED ALONG WITH FORMING PART OF HIS

PERFORMANCE FILE AND SUBJECT TO AUDIT & COMMENTS.

SWOT ANALYSIS OF THE TEAM AND BUSINESS ENVIRONMENT SHOULD BE A MONTHLY REPORT BY

MANAGER TO HIS REPORTING AUTHORITY , WHICH HAS TO BE COMMENTED BY THE REPORTING

AUTHORITY FOR QUALITY AND SHOULD BE SUBJECT TO AUDIT AND COMMENTS.

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INPUTS OF MANAGEMENT COMMUNICATION:-

FREE FLOW

CLARITY OF SPEECH

POINTED AND NOT SPREAD

POLITE BUT DECISIVE

OPINION ORIENTED BUT NOT OFFENSIVE

IMAGINATION IS INVISIBLE AND IT IS COMMUNICATION WHICH GIVES IMAGINATION VISIBILITY ,

HENCE FOR A MANAGER HIS SUCCESS AT JOB WILL DEPEND UP ON HIS COMMUNICATION SKILLS.

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1. STEP ONE :- ALWAYS WRITE DOWN THE POINTS ON WHICH YOU NEED TO SPEAK

2. STEP TWO:- SPEAK ONE POINT AT A TIME

3. STEP THREE:- ALWAYS STOP FOR REACTION AFTER EACH POINT IS MADE

4. STEP FOUR :- BODY LANGAUGE SHOULD BE FIRM

PRACTICE :-

TRAINING SESSIONS FOR MANAGERS SHOULD HAVE THE BASIC COMMUNICATION-TEST,

WHEREBY THE MANAGER IS GIVEN AN ARTICLE , BASED ON WHICH HE NEEDS TO TALK TO

THE GROUP.

RATING AND DISCUSSION ON THE PERFORMANCE.

UNDERSTANDING THE STRENGTH AND WEAKNESS AND IMPROVE THE SKILLS.

FREQUENCY OF TRAINING SESSION WILL DEPEND ON THE OVER ALL ABILITY OF

COMMUNICATION , POORER THE ABILITY , FREQUENT SHOULD BE THE SCHEDULE.

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INPUTS OF AGREEMENT

ABILITY TO LEAD A DEBATE ABILITY TO HIGHLIGHT THE PROS AND CONS OF THE SUBJECT OF THE DEBATE ABILITY TO PUSH TOPICS IN TO THE DEBATE ABILITY TO OFFER SOLUTIONS ABILITY TO LISTEN AND CLARIFY DOUBTS ABILITY TO IDENTIFY THE MOOD OF THE DEBATE AND INFLUENCE THE OPINION

UNLESS A MANAGER IS ABLE TO BRING IN AN AGREEMENT WITH RESPECT TO GOAL ANDPROCESS TO ACHIEVE GOALS , HE WONT BE ABLE TO DRIVE HIMSELF AND TEAMTOWARDS ACHIEVEMENT OF GOAL. HENCE ABILITY TO DERIVE AGREEMENT BECOMESANOTHER CRUCIAL SKILL SET FOR THE MANAGER.

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DEBATES SCHEDULE

EVERY BUSINESS SHOULD USE DEBATE AS THE TOOL TO GAUGE AS WELL AS IMPROVETHE ABILITY TO DERVIE AGREEMENT.

PERFORMANCE IN A DEBATE NEEDS TO BE RATED ON THE BAISIS OF INPUTS DISCUSSEDEARLIER, WHICH SHOULD BE DISCUSSED IN DETAIL WITH MANAGERS OR PROSPECTIVEMANAGERS AND HIGHLIGHT THEIR STRENGTHS AND WEAKNESS.

EVERY PERFORMANCE RATING AND DISCUSSIONS, SHOULD BE PART OF PERFORMANCEFILE AND SHOULD BE SUBJECT TO AUDIT AND COMMENTS.

DEBATES SHOULD BE PART OF TRAINING SESSIONS AND FREQUENCY OF TRAININGS WILLDEPEND ON THE OVER ALL STANDARD OF THE MANAGER GROUP .

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INPUTS OF IMPLEMENTATION

INSPECT WHETHER JOB DONE IS :-

WITHIN TIME LINES AND WITHIN RULES AND REGULATIONS FOLLOWING THE STATED PROCESS

HENCE EVERY MANAGER NEEDS TO BE TRAINED ON INSPECTION , WHICH IS CHECKINGTHE PROCESS , ASKING QUESTIONS AND TALLYING THE ACTIONS ON THE FIELD WITHEXPECTD ACTIONS.

ANY GAP WILL JEOPARDISE THE IMPLEMETATION PROCESS , HENCE SUCCESS ATIMPLEMETATION OF PROCESS IS A MUST CONDITION FOR MANAGERS.

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ASSIGNING INSPECTION TASKS

EVERY MANAGER NEEDS TO UNDER TAKE INSPECTION TAKS AT VARIOUS DESKS AND NEEDS

TO SUBMIT THE GAP REPORT WITH RESPECT TO SET TIME LINES & RULES AND REGULATIONS

AS WELL AS THE STATED PROCESS.

OFTEN MANAGERS OVER LOOK THE PROCESS, WHEN RESULT ON TABLE IS BETTER THAN

EXPECTED , THAT IS A MISTAKE WHICH NEEDS TO BE NIBED IN THE BUD.

DETAILD DISCUSSION ON INSPECTION REPORT SHOULD BE FOLLOWED WITH MANAGEMENT

ASSIGNMENT OF THE SAME DESK WHICH WAS INSPECTED.

SENIOR MANAGEMENT SHOULD INSPECT THE DESK UNDER TRAINEE MANAGER’S

MANAGEMENT AND SUBMIT REPORT.

ALL THESE REPORTS NEEDS TO BE DISCUSSED AND IMPLEMENTATION GAPS NEEDS TO BE

HIGHLIGHTED ALONG WITH POSITIVE TAKE AWAYS.

LIKE OTHER TRAINING INITIATIVES THESE INITIATIVES TOO SHOULD CONTINUE FOR A

GOOD PERIOD OF TIME FOR IMPROVING THE FUNDAMENTAL ABILITY OF THE MANAGER.

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INPUTS OF REVIEW & RE ADJUST

ANALYSIS OF GOAL & PROCESS ALONG WITH IMPLEMENTATION

IDENTIFYING THE CRUX OF THE PROBLEM AND RE ADJUST

COMPARE ACTUAL VS EXPECTED AND PROBE THE REASONS FOR ACTUALS

REPORT THE FINDINGS IN TIME TO SENIOR MANAGEMENT

HENCE EVERY MANAGER NEEDS TO BE TRAINED ON PROCESS OF REVIEW , WHICH IS

MUCH BIGGER CONCEPT THAN INSPECTION.

MANAGER’S ABILITY TO ANALYSE , IDENTIFY PROBLEMS & RE ADJUST,COMPARE AND

PROBE AND FINALLY REPORT THE FINDINGS IN TIME , IS OF PARAMOUNT IMPORTANCE

TO BUSINESS AS UNDETECTED FLAWS CAN CREATE HAVOCK IN THE BUSINESS.

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EVERY MANAGER SHOULD BE PUT THORUGH REAL CASE STUDIES TO GAUGE THEIR ABILITY LEVELS

WITH RESPECT TO ANALYSE , IDENTIFY PROBLEMS ,RE ADJUST, COMAPRE , PROBE AND FINALLY

REPORT THE FINDINGS IN TIME.

SENIOR MANAGEMENT MUST MAKE IT A POINT TO SHARE REAL TIME CASES WITH MANAGER GROUP

EVERY MONTH AND SHOULD GET A PRESENTATION DONE FOCUSING ON THE INPUTS OF REVIEW.

THESE EXERCISES WILL EXPOSE THE WEAKNESS AND HIGHLIGHT THE STRENGTHS OF MANAGERS ,

WHICH WILL ACT AS THEIR BASE FOR IMPROVEMENTS.

EVERY MONTH BEGINNING ALONG WITH BUDGET MEETINGS , CASE STUDY PRESENTATIONS SHOULD

BE MANDATED AND RATED. ALL THE RATINGS SHOULD BE FILED IN THE PERFORMANCE FILE , WHICH

WILL BE SUBJECT TO AUDIT AND COMMENTS.

CASE STUDY PRESENTATION MUST BE A ROUTINE AFFAIR FOR MANAGERS IN ALL KIND OF

BUSINESS.

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“EACH SUCCESSFUL BUSINESS IS IDENTIFIED WITH A SUCCESSFUL MANAGER AND EACH SUCCESSFUL MANAGER IS IDENTIFIED WITH GREAT ABILITIES AND GREAT ABILITIES ARE NOT BORN WITH BUT CULTIVATED

BY SHEER HARD WORK”

"THANK YOU”

Prepared & Presented By

VIJAY SHIVRAM MENON

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